On the organizational side, consensus decision making that involves everyone working together to develop an agreement that all of the people can accept is preferred to totalitarian rule. Unfortunately, the later may be a reality that employees must cope with. In this instance, tolerance will probably be necessary to accept the orders of another even though they are contrary to what one actually believes. The use of persuasion may be useful to convince an authoritative figure to change his/her mind. Knowledge and mutual respect are two of the most valuable factors in persuading a leader. Playing office politics is the most dangerous form of persuasion because managers who ignore the views of others are typically insecure and lack self-confidence. Therefore, they will be threatened by an employee who they feel is going behind their backs or are trying to undermine their authority. Diplomacy, acting in...
But poor managers still abound in organizations and are extremely difficult to change. For this reason, the only way to resolve conflict with an authoritarian manager may be go find another job after persuasion and diplomacy fail and when tolerance becomes intolerable.
Whenever possible, people should mend their disagreements whether they occur in social relationships or in social organizations. Human nature makes this task difficult, but not insurmountable. The more that is known about human nature, the easier it becomes to resolve conflicts. Conflict resolution techniques discussed in this paper identify human nature characteristics that lead to conflict and offer ways to reach mutual satisfaction despite these obstacles.
