They also allow for a police department to be connected to a local, county, state, and federal network of criminal justice databases (Computer-Aided Dispatch Software Resources, n.d.).
Typically emergency calls for service are automatically routed to dispatchers. When these calls are received the CAD system will recommend a unit assignment based upon a number of factors. These include: the location of the incident in question, they type of call that it is, and the availability of units for dispatch. Another feature that CAD systems have is to keep an online history of all calls that are taken. This history is usually kept for a six-month time period. This allows the dispatcher to have access to any prior calls regarding specific addresses, which may be helpful for the officer that is responding. It also maintains notes about locations that might contain important information for the officer. An additional helpful feature of the CAD system is that of time stamping. The system time stamps a call when it comes in, when it is assigned, and when it is completed. This helps for reporting purposes when trying to figure out how efficiently a police department is running (McEwen, 2002).
A further feature that a Computer Assisted Dispatch system can have is that of a mapping system. A mapping system can help a dispatcher better locate the source of a call along with helping to determine the best route that can be used to get to the scene. This feature allows for law enforcement dispatchers to obtain quicker response time during emergencies. This feature also includes the use of a GIS or Geographic Information System. This provides the dispatcher with geographical analysis and visual references to use in call dispatch (Computer Aided Dispatch (CAD) System Provides Mission Critical Mapping Capabilities for 911 Call Centers, 2008).
In addition to assisting with the dispatching of emergency calls, a CAD system has other functions as well. It helps by providing dispatchers with the status of all...
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In addition statistics indicate that many of those who apply and are hired do not make it though the training for the job. This provides evidence of importance when it comes to choosing the right candidates to begin with so that those who are hired are more capable of making it through the training. According to Furey newly hired dispatchers are also affected by the attitudes of the dispatchers already working therefore
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