Human Resources: Job Analysis/Job Description
The jobs of Retail Sales Associate and Inbound Stocking and Receiving Associate at True Value were compared and analyzed. They are somewhat similar in job skills and educational requirements, though the requirements and duties diverge at different points. Using information from YouTube, the U.S. Department of Labor and journal articles, job descriptions were written and are believed to be compliant with state and federal requirements.
Compare two job positions and perform job analysis of each
The "Undercover Boss" episode chosen was "Undercover Boss -- True Value" (Lenyu, 2014). The President/CEO went undercover as a new sales associate to work with an experienced sales associate and as a new inbound stocking and receiving associate to work with an experienced inbound stocking and receiving associate. The True Value web site was no help in comparing and analyzing the two jobs because there are no positions open for either job.
A True Value Sales Associate is a retail sales associate who: helps customers choose products by explanations, demonstrations and recommendations; keeps the shelves stocked and orderly, prepares sales displays, and may ring up sales by using a cash register, a barcode scanner, a calculator and/or a credit card machine (Lenyu, 2014). According to the U.S. Bureau of Labor Statistics, there is no formal education requirement; however, some employers prefer a high school education (United States Department of Labor, n.d.). Required skills for the job include: strong communication skills; ability to work well with other people; courteousness, efficiency, personal tidiness, knowledge of basic math and basic computer technology (United States Department of Labor, n.d.). As of 2012, retail sales workers earn $21,410 per year or $10.29 per hour and job opportunities for these positions are expected to increase by 10% between 2012 and 2022 (United States Department of Labor, n.d.).
In contrast, an "inbound stocking and receiving associate" does not have as much direct...
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