¶ … Improving After-Sale Reverse Logistics in Department Stores: A Brazilian Case Study
After-sale reverse logistics has grown in significance in the last decade. So as to contribute to scientific innovation, the authors present a structured process for reverse logistics. Additionally, the article looks into conventional supply chains in terms of similarities of its inventory management, transport operations and data management. The authors aimed to come up with a structured procedure for reverse logistics that would be based on process management. In their aim, they looked at three levels: performance management, resource management and product entry management in the reverse logistics chain. The authors conducted a field research of three departmental stores and did a literature review on the subject matter. The data collected from the stores utilizing questionnaires and interviews showed that an improved structuring of the reverse logistic process in the departmental stores and other kind of retail stores can result in increased financial performance for companies, by reducing the costs of product returns, enhancing asset usage, increasing efficiency in storage and/or inventor management, increasing revenue and providing resources for social responsibility e.g. the donation of some products that have been returned (Lopes, D'Agosto, Ferreira, & Oliveira, 2014).
How Each Article Describes Its Reverse Logistics Topic
The first journal delves into the topic of reverse logistics and how it can be utilized to improve efficiency and sort out supply issues in department stores, while the second journal delves into the subject of reverse logistics as a system that can be used by governments in the area of recycling.
What Company OR Events Were Compared?
The first article compared 3 department stores in Brazil, while the second article compared government supply-based…
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