I would tell Johann that we are doing all we can to ensure Billy's hygiene and that if his body odor continued to bother Johann that we can move him to another room or ward in the hospital.
18. There seems to be a language and cultural barrier that's blocking effective communication occurring between these two gentlemen. Considering they are both your clients, what strategies would you put in place to improve this situation?
The best way to remedy the situation would be to introduce the two patients to each other. A handshake, some eye contact, and small personal interactions can go a long way toward eliminating prejudices and stereotypes and enhancing interpersonal communications.
19. How would you evaluate the effectiveness of the communication strategies that you have employed in this complicated scenario?
The effectiveness of my approach would be measured first by its impact on Billy's psychological health and well-being. If he seems calm, if he can smile, if he seems relaxed: these would be signs that the techniques being used are effective. If he continues to appear anxious then we might need to change our approach. Similarly, Billy's level of cooperativeness with medical staff would signal his level of trust in us and in our health care...
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