Other programs will be developed along the way and they will integrate all staff members. The emphasis placed on these educational agendas is given by the fact that the sales and marketing employees represent the link between organization and its customers, and also by the ability of these programs to improve the employee, and consequently its relationship with the clients.
6. The employees must at all times act in accordance with the legal stipulations, provided by the legislation enforced in the countries where the facilities operate
7. The staff members must always have at heart the best interest of the Apple organization and must act in accordance with its stated goals.
8. The sales and marketing employees will guide themselves by the principles of ethics and morality and will treat all customers fairly and diligently. There could occur situations in which the customer is extremely difficult to satisfy. In such instances, it is necessary for the employee to remain calm and obliging and if this becomes too challenging, he will refer the unsatisfied customer to a colleague or a superior. Employee dissatisfactions will be resolved by all means, as long as this does not conflict with the organizational goals, the legal or ethics principles.
9. Employees must not serve and must report demands from parties which reveal situations of conflicts of interest. An example in this sense could be offered by a delegate of one of Apple's competitor wanting to purchase a product and requiring extensive...
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