Company Email
Two alternatives to increase the company's customer service score
Dear Greg,
I first would like to thank you, for providing me the opportunity to oversee your four store locations as the retail division manager. This is a large responsibility, and one that I am willing to accept. One of my roles is to ensure the competitiveness of our growing franchise. Customer service is a pivotal strength of our business; however, it has been declining of late.
I understand that with any business customer service is paramount to success. BCCC is no different in this regard. This is particularly true as competition is pervasive in all of our markets. Competitors, particularly in our industry, will strike at any opportunity to steal market share from our company. I understand this dynamic and have enclosed recommendations to keep the company competitive from a customer service perspective. Over my tenure as manager, I have amassed all the negative and positive reviews of service. As such, I have obtained a large sample size to base the enclosed recommendations on. In addition, the recommendations are simple, and can create an immediate impact on our overall...
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