e. Ms. Spiteri, work teams and the company at large. When it comes to IBM, the ongoing case against it i.e. litigation can be taken to be a cost of the said conflict. Further, one could argue that the company lost in terms of productivity as the affected individual was unable to give her best. Also, her distress could have affected her relations with customers hence informing client complaints which can be viewed as yet another cost. At the individual level, the said conflict cost Ms. Spiteri frustration, anxiety and stress. At the work team level, absenteeism (on the part of Spiteri due to her distress) could be taken as a cost of conflict. Further, strained relations between the supervisor and Ms. Spiteri or with the other employees is an additional cost of conflict in this scenario.
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Given that the conflict in this case was not resolved amicably and on time, I am convinced that several strategies could have mitigated the resulting costs. To begin with, the problem should have been acknowledged earlier. It is possible that when the management was made aware of the issue...
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