However, it is not just the pilot's overall demeanor - or persona - that is significant. We often have no direct contact with the pilot of our craft except via the airplane intercom. As this is our sole means of interface with this individual; this individual who is so essential to our own personal safety and survival, it is important that even on the intercom the pilot must sound like our preconceived image of him:
speaker's personality may be judged by listeners not only on the basis of the choices of behaviour he makes, but also possibly to some extent on physical features over which he has no possibility of volitional control at all. In our culture, a man with a long vocal tract and large vocal cords, with a correspondingly deep-pitched bass voice with low formants, may well have attributed to him personality characteristics of mature authority that have rather little in common with the actuality of his psychological makeup -- purely because of our cultural stereotypes of 'authoritative' voices.
1991, p. 182)
Can we have confidence in a pilot who doesn't have the "right" voice?
(1991). The Gift of Speech: Papers in the Analysis of Speech and Voice. Edinburgh: Edinburgh University Press. http://www.questia.com/PM.qst?a=o&d=35389004
Grant, C.A. (Ed.). (1999). Proceedings of the National Association for Multicultural Education: Seventh Annual Name Conference, October 29-November 2, 1997, Albuquerque, Nm. Mahwah, NJ: Lawrence Erlbaum Associates. http://www.questia.com/PM.qst?a=o&d=96547023
Jackson, F. (1991). The New Air Age: Boac and Design Policy 1945-60. Journal of Design History, 4(3), 167-185. http://www.questia.com/PM.qst?a=o&d=65496625
Zebrowitz, L.A. (1997). Reading Faces: Window to the Soul?. Boulder, CO: Westview Press.
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