Assessing Stakeholder Needs in American Red Cross
Stakeholder 1: Employees and Volunteers
Survey Questions
1. What position do you hold currently at American Red Cross?
a. Senior level position
b. Junior level position
c. I am board member
d. Other (Please specify)…………………………………………………………….
2. Which of the following best describes you?
a. I am full-time employee
b. I work on short contracts
c. I am a volunteer
d. Other (Please specify) …………………………………………………………………………………..
3. How long have you worked/volunteered at American Red Cross?
a. Less than one year
b. 1-3 years
c. 4-6 years
d. Other (Please specify)
4. Please rate your experience while working with American Red Cross so far
a. Extremely satisfied
b. Satisfied
c. Neutral
d. Dissatisfied
e. Extremely Dissatisfied
5. Does the management handle the issues affecting your work well when you present to them?
a. Yes
b. No
c. Not Sure
d. Other (Please Specify)…………………………………………………………………………
6. Do you have any comments about the current compensation package and the working environment? If yes, please share. ………………………………………………………………………………………………………………………………………………………………………………………………
Stakeholder 2: Service Providers (Ex. United Parcel Service)
Survey Questions
1. Please describe yourself briefly. What position do you hold in your current organization? ..............................................................................................................................................................................................................................................................................................
2. In the past 18 months, how many times have you worked with American Red Cross?
a. 0 times
b. 1-5 times
c. 6-10 times
d. Over ten times
3. Does Red Cross’ management offer you the necessary assistance that enables you to discharge your services successfully?
a. Yes
b. No
c. Not sure
d. Yes, but a lot more can be done
4. Which of the following describes you best?
a. We offer health-related services to Red Cross
b. We offer health and safety training services to Red Cross
c. We deliver packages/cargo on behalf of Red Cross
d. My service is not listed (Specify) ………………………………………………………………………………………………………………………………………………………………………………
5. Have you encountered any problems/challenges while working with Red Cross?
a. Yes
b. No
c. If yes, please describe ……………………………………………………………………………………………………………………………………………………………………………..
6. Do you have any comments about your organization’s working relationship with American Red Cross? ...............................................................................................................................................................................................................................................................................................
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