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WORK EXPERIENCE

2006

SILVER HILL HOSPITAL

New Canaan, CT

to present

Residential Counselor/Psychiatric Technician

2009-present

Responsible for ensuring efficient, quality functioning for adolescent unit in 28-day Transitional Living Program. Assign, assist and supervise residents in weekly duties. Supervise and participate in-house staff meetings. Manage and operate equipment safely and correctly. Cover house operations in the absence of the Senior Residential counselor. Carry out admission and discharge process for residents, while ensuring transitional living experience fosters growth and independence in residents.

( Promoted to Residential Counselor after 5 months of employment as a Psychiatric Technician on the Adolescent in-Patient Unit.

Lina P. Collado

Page 2

Gym Attendant

2006-2009

Supervised and oversaw the safety of residents and patients attending the gym. Instructed residents and patients in the proper usage of gym equipment. Reported to Recreation Therapist about any patient behaviors and equipment malfunctions. Maintained safe and clean environment. Assisted in-patient adolescent staff in group activities during weekend hours. Covered responsibilities in the absence of the Recreational Therapist; as described in SHH policy.

2006 STARBUCKS, INC.

to 2008

Barista

New Canaan, CT

Greeted, advised and took customers' orders in a fast-paced environment. Responsible for assisting in register procedures, retail consulting, making espresso drinks and any other cold/hot beverage available. Re-stocked and organized visual displays and equipment. Built customer skills.

(?Successfully initiated and maintained personal relationships with customers.

Assisted in general office operations, including service quality assurance, proofreading and editing. Participated in recruiting and training office staff. Managed cash flow and balanced daily deposits. Supervised employees in scheduling and work performance.
2003

INTERVIEWING CORPORATION

San Juan, PR

to 2006

Market Researcher Per-Diem

Served in a multifaceted capacity, conducting, coding, processing, tabulating, quantifying and presenting research data for a broad series of services, industries and market sectors as a service to public, private and not-for-profit organizations.

Key projects: American Express, Banco Popular of PR, Not-for-profit Organizations on Coral Reef Education.

2000

RESEARCH & DEVELOPMENT

Guaynabo, PR

to 2001

Market Researcher

Participated in several research projects:

Contributed to the successful completion of regional survey for UNICEF, entitled "La Voz," "The Voices of Children and Adolescents in Latin America and the Caribbean." Evaluated, tabulated and keyed data collected from 20 countries and 103 million children using Survey System. Converted statistics to graphics and developed PowerPoint presentation demonstrating current state of child rights in Latin America and the Caribbean.

Processed consumer preference study data, analyzing perception, awareness of commercial advertising and its effect on purchasing habits.

Analyzed, evaluated and tabulated consumer surveys comparing advertising tactics, promotional response, and purchasing decisions for Raid product line.

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