Conflict of Handling Styles
This is a response to two scenarios that try to solve a problem using solution solving models and leadership qualities.
Scenario Background (1)
Colleagues in internal medicine in one of the community hospitals stopped a radiologist following a staff meeting that unanimously agreed that such an action be taken. A week earlier, an internist had referred an elderly man suffering from chronic cough for an x-ray (chest). The patient had also been diagnosed of bronchitis. On a Thursday, morning, the internist had received an x-ray report which indicated that the patient had been diagnosed of bronchogenic Carcinoma. The internist wondered why the radiologist had not shared the report with him verbally. He was upset and complained about it but did not use abusive language.
Handling a conflict
This would have been the best scenario TKI would use. TKI have been on the forefront on conflict resolution assessment. They have done this job for over 30 years. The instrument does not require any special qualifications for its administration. Already, it is being used by Organizational Development (OD) and Human Resources (HR) consultants as a catalyst in discussing various issues that help in learning how conflict --handling modes may affect groups, organizational or personal dynamics. TKI measures how a person would behave when faced with a conflict. Conflict situations refer to any concerns raised by two people who appear to be in conflict and incompatible (Thomas and Kilmann 2015).
When this happens, a person's...
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