Academic Library Quality Services
Academic Libraries are held to a higher standard because they are used by so many people for research purposes. They are utilized by college students and business people researching ideas and theories and they are utilized by doctoral students coming up with thesis subjects. Reports or articles written based on things found in an academic library are important and also can be used to find information that could theoretically be considered life or death.
The following is a listing of possible things to check for quality.
Opening times -- ideally libraries should be open twenty-four/seven, but that is not possible, therefore access to library via online services should be available twenty-four/seven.
Online catalog -- should be easy to use. Patrons should be able to find information with an easy search or a more detailed search.
Inter-library loans and document delivery -- checking out a book or a document should be easy and access to reference material and inter-library loan services should be timely, in other words you should not have to wait more than two to three days to receive material.
Reference service -- librarians should be technologically advanced and be able to help the patron find any information that they want to find, without any problems.
Electronic publications, books -- Kindles should be available and accessible, more and more books on CD's; magazines no longer in a rack, but on computer or other electronic source.
User training -- library should offer training in how to utilize the more advanced resources that are available.
On-line catalog
Librarians have voiced complaints about the usability of electronic cataloging since it was first conceived. Originally Amazon was the first electronic method of looking for a book or information in the early 2000s. One cannot discuss electronic online cataloging...
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