In this paper, we are going to be examining the role of the Director of Human Resources inside a health care organization. This will be accomplished by focusing on: their duties, analyzing the different roles / functions, providing insights into leadership behaviors and a summary of these experiences from the literature. Once this takes place, is when we will show their responsibilities in supporting the needs of stakeholders.
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For many, healthcare is a challenging and rewarding field of endeavor. This is because professionals have the ability to help others. Yet, they will face tremendous amounts of pressure from patients, dealing with various problems and administrators. One individual who plays an important role is the Director of Human Resources. This is because they serve as a go to person who will help to troubleshoot critical issues with the staff and assist in keeping the facility economically viable. To fully understand their responsibilities requires: describing their duties, analyzing the different roles / functions, providing insights into leadership behaviors and a summary of these experiences from the literature. Together, these elements will highlight the significance of this individual in addressing critical challenges inside a healthcare organization.
A description of the role and functions of the individual(s) within the context of the organization, and a synopsis of what you observed and the activities you participated in during the learning experience.
The Director of Human Resources has number of different functions they must embrace. The most notable include: conflict resolution, training / satisfaction, maintaining a strong corporate image and performing budgetary controls. Conflict resolution is when this person must ensure that they are addressing any kind of issues, which causes a problem between the different departments and individuals. Training and satisfaction is where they will help to establish protocols for new employees. At the same time, they will create procedures for maintaining and building accreditation inside the facility. Maintaining a strong corporate image is when they will work to ensure that the organization has a good reputation for high standards of quality and patient safety. Performing budgetary controls are focused on trimming workforce management costs in areas such as health insurance and employee benefits. These functions are important, as this person will help to troubleshoot challenges when they first arise. (H. Johnson, personal communication, May 15, 2013)
What was observed is that this individual will serve as a go between for the various departments, administrators and employees. Their job is to ensure that different concerns are addressed in manner which is helping to support the long-term financial needs of the organization. The activities that were participated in during this process include: watching how this person interacts with various stakeholders, addressing critical challenges and understanding their day-to-day responsibilities. (H. Johnson, personal communication, May 15, 2013)
An analysis of the primary roles and functions as they relate to nursing and patient services
When it comes to nursing and patient services, this individual will work with staff members to address any concerns they may have, provide training for new employees and ensure that everyone maintains the highest levels of accreditation. At the same time, they have the responsibility of making certain that patients are happy and the utmost standards of quality are embraced at all times. This is illustrating how the Director of Human Resources plays a dual role in dealing with critical issues and improving these guidelines among various stakeholders. (H. Johnson, personal communication, May 15, 2013)
Insights you gained into the leadership behaviors or style of the individual you accompanied as a result of your observations and interactions.
The basic insights that were gained into leadership behaviors are that this person must take a charismatic approach. This is when they will listen to the needs and challenges of various individuals carefully (through a non-confrontational philosophy). At which point, they will work with them to solve critical problems and address these issues from behind the scenes. This prevents them from spiraling out of control, which is leading to even greater challenges down the road. As a result, they must have tremendous amounts of flexibility and can troubleshoot critical problems early. (Cummings, 2010) (H. Johnson, personal communication, May 15, 2013)
A summary of your learning experiences that compares your observations to sources from the literature that present evidence, best practices, or standards related to the specific roles.
These learning experiences are showing how anyone who is working as the Director of Human Resources must have the ability to understand crucial issues impacting the organization and address them beforehand. This supports the ideas from the literature which are showing these responsibilities. For instance, Hernandez (2011) determined that this individual serves as a go between for making certain that the facility is in compliance with various standards. (Hernandez, 2011)
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