2. High quality of services

The research of the current needs of the people living in the BHA facilities

Alignment of the needs identified with the services provided, within the imposed resource constraints

The introduction of the employees in the change processes through their involvement and the usage of their input

The review of the changes implemented so far in terms of quality improvement and the assessment of their costs and results

The prioritization of the change processes developed and proposed based on their resource sustainability (Marquis, 2006)

The review of the needs, wants and inputs of other categories of stakeholders, such as the employees or the general public, in order to identify new opportunities for development.

3. Operational efficiency

The integration of technologies to support all organizational operations and processes

The provision of training programs focused on operational efficiency

The usage of the available resources in a responsible manner

An increase in the awareness of managers and employees on operational…...

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References:

Campbell, a., Whitehead, J., 2010, How to test your decision making instincts, McKinsey Quarterly

Marquis, H., 2006, 6 steps improved service quality, ITSM Watch,   last accessed on February 16, 2012http://www.itsmwatch.com/itil/article.php/11700_3629661_2/6-Steps-Improved-Service-Quality.htm 

Panettieri, J., 2011, the 7 steps to building a sustainable growth business, MSP Mentor, / last accessed on February 16, 2012http://www.mspmentor.net/2011/05/03/the-7-steps-to-building-a-sustainable-growth-business

2012, Ten steps to operational efficiency, Goodway,   last accessed on February 16, 2012http://www.goodway.com/learning-center/operations-management/ten-steps-operational-efficiency 

(easley, ranson, and Hancock, 2010, paraphrased)
Srimai, Radford and Wright (2010) report that management needs "arriving from the evolving business ecology and focused on creating and sustaining competitive advantage, drive the destiny of PM systems during their evolutionary progression." (p.662) Management tools that presently exist are reported to be reflective of the "result of prior choices in the search for distinct performance measurement capabilities. Their evolution embodies trends in the development and use of performance measurement systems over long periods, and also points the way for future performance measurement to develop and evolve." (Srimai, Radford and Wright, 2010, p.676)

Gordon, Loeb, and Tseng (2009) write that enterprise risk management (ERM) is a holistic approach to risk management and state that the "relation between ERM and firm performance is contingent upon the appropriate match between ERM and five factors which include those which affect a firm: (1) environmental uncertainty; (2) industry competition;…...

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Bibliography

A structured approach to Enterprise Risk Management (ERM) and the requirements of ISO 31000 (2010) AIRMIC, Alarm, IRM: 2010. Retrieved from:  http://www.theirm.org/documents/SARM_FINAL.pdf 

Adsera, Alicia, et. al., 2003, "Are You Being Served? Political Accountability and Quality of Government," the Journal of Law, Economics, & Organization, Vol. 19, No. 2.

Afonso, Antonio, 2003, "Public Sector Efficiency: An International Comparison," (Working Paper No. 242), Frankfurt am Main: European Central Bank.

Allen, Richard, et. al., 2004, "Assessing and Reforming Public Financial Management. A New Approach," Washington: The World Bank.

Quality amp; Leadership in Corporations
Strategic objectives of operational management

In a competitive market environment, organizations employ different strategies to achieve market advantages. Wining new markets and maintaining the existing markets depends on the quality of the products and services that organizations produce. To enhance the quality of the products, and achieve market competitive advantages, firms should employ operations management techniques to produce and distribute products. Operations management focuses on the various strategies that firms employ to create, develop, produce, and distribute products and services to achieve market advantages. (Slack, Chambers. amp; Johnston, 2008). The model of operation management is very critical to business success because it influences how managers understand customers and translate customers' needs into performance objectives, which is translated into operational business strategy. (Slack, Chambers, amp; Johnston 2010).

Operations management is the method that an organization employs to coordinate business operations in term of efficient utilization of resources. Typically, strategic…...

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• Supporter of business strategy.

• Driver of business strategy.

The input resources may be raw materials, facilities, or staff that an organization transforms into final goods and services. However, the concept of operations management is the overall strategy that an organization employs to manage the organization inputs into finished goods. The success of an organization depends on its fulfillment of business process. Efficient implementation of operations management within an organizational could lead a firm to attain success. Operations management can improve organizational performances through product design and specification, process reengineering, and strategic capacity planning for products and services. Operations management could enhance organizational supply chain management, improve waiting times, enhance efficiency, and inventory management. (Islam & Ali 2011). The operations management is widely implemented in the manufacturing industry than other industries. In the implementation of operations management, manufacturing organizations use the overall process in planning and controlling for the production of goods. While application of concepts of operations management has focused mainly on the manufacturing sector, the service sector has also started to integrate the concept of operation management in their business process. Davis & Heineke (2005) argue that many concepts of operations management currently being applied in the manufacturing sector are now being applied in the service sectors. For example, many service companies have started to apply Information Technology (IT) to assist boosting workers' productivity and deliver quality service to customers. Amazon.com is a good example that applies operations management to Increase workers' productivity. In 2001, Amazon Increased workers' productivity and the company was able to achieve 35% Increase shipped by the same number of workers. Amazon introduced new software to improve the company forecasting, and accuracy of customers purchase. With the introduction new software, Amazon was able to reduce the inventory by U.S.$31 million in the fourth quarter of 2001. Moreover, between 2000 and 2002, Amazon was able to boost revenues from U.S.$2.7 billion to U.S.$3.9 billion revealing a 4.4% Increase in revenues within two years. To lower the costs, Amazon decided to streamline the number of workers. Amazon reduced the workforce from 9,000 to 7,500 workers. Despite the 17% reduction in the workforce, Amazon was able to achieve 73% Increase in worker

The company also provides a free toll phone number where the customers can call, as well as an online tracking capacity.
Operations

The operations are coordinated so as to ensure the company's strategic objectives. The capacity to track the routes online, notably where the products are at a certain point, is a great operational advantage. On the other hand, the company has also entered the truck sales market, offering tractors maintained in good condition to interested third parties.

IV. Financial Analysis:

While the company's base revenue has remained at similar figure in 2006 as in 2005 (around $400 million), the company's net income has dropped from just under $16 million to a bit above $12 million. The growth itself was affected by the decrease in demand, due to the general decreasing trend in the U.S. economy throughout 2006. Further more, the company has not yet managed to fully control costs, which is why…...

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Bibliography

1. Investors Relations. On the Internet at   retrieved on September 16, 2007.http://www.usa-truck.com/.Last 

2. Sector Snap: Freight Carriers Mixed. September 2007. On the Internet at   retrieved on September 16, 2007http://biz.yahoo.com/ap/070914/freight_carriers_sector_snap.html?.v=1.Last 

3. Yahoo Finance. On the Internet at   retrieved on September 16, 2007http://finance.yahoo.com/q/co?s=USAK.Last 

4. 2006 Annual Report. On the Internet at

Therefore, they use strict evaluation criteria to make choice among different alternatives. Keeping in view the strength of customers' bargaining power, Toyota and other automakers are expending huge amounts on advertisements and promotional campaigns to create awareness about their brands and convince these customers to prefer them over all other brands (Jenny & Scammon, 2010).
5. Internal Environmental Analysis for Toyota Motor Corporation

5.1. The esources Types:

Like other types of business corporations, Toyota also relies on four different organizational resources. These are: financial resources, human resources, informational resources, and physical resources. Financial resources are the money invested by the company's shareholders and the profits left after paying off liabilities. These resources enable the company to run its day-to-day operations, run marketing campaigns, and make strategic investments to keep it innovative and competitive in all aspects. Secondly, the human resources are the intellectual capital that plays a major role in enhancing organizational…...

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References

Bearden, W.O., Ingram, T.N. & LaForge, R.W. (2007). Marketing: Principles and Perspectives, 5th Edition. Boston, Mass: McGraw-Hill

Blythe, J., & Megicks, P. (2010). Marketing Planning: Strategy, Environment and Context, 3rd Edition. U.K: Prentice Hall

Brassington, F. & Pettitt, S. (2006). Principles of Marketing, 4th Edition. Harlow: Financial Times Prentice Hall

Frederic, M., Agnes, V. & John, M. (2011). Pest Analysis, 2nd Edition. U.K: Gardners Books

What Sony needs to do is concentrate on creating a mobile Web-enabled series of devices, supporting services, and segmented digital content in both music-based and video content. In short, Sony needs to create an economic ecosystem that rivals the Apple ecosystem as shown in Figure 2, Apple Digital Content Ecosystem:
Figure 2: Apple Digital Content Ecosystem

Source: (Apple Investor elations, 2009)

The most critical objective for the three-year planning horizon for Sony is to emulate the model shown in Figure 2 and apply entirely new series of metrics to how they evaluate integration and cross-model compatibility of their entire product line. The strategic objective for the coming three years has to be centered on creating a scalable ecosystem that can deliver a continual stream of revenues through the licensing of digital music and video content in addition to the introduction of entirely new devices into this ecosystem that have not yet been…...

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References

Apple, Investor Relations (2009). Investor Relations. Retrieved May 21, 2009, from Apple Investor Relations and Filings with the SEC Web site:  http://www.apple.com/investor/ 

Kemal Altinkemer, Wendi Shen. (2008). A Multigeneration Diffusion Model for it-Intensive Game Consoles*. Journal of the Association for Information Systems, 9(8), 442-461.

Steven Cherry. (2008). Blu-ray's Empty Victory. IEEE Spectrum, 45(3), 16. ).

Lee G. Cooper. (2000). Strategic marketing planning for radically new products. Journal of Marketing, 64(1), 1-16.

At Google, areas of interest include their intensive sustainability commitment to promote eco-friendly buildings and energy efficiency, the company's approach to managing the Chinese government relationship and messaging, and the torrent of new applications they produce. In conclusion, the organizations I'd seek out to work for after graduation would have brands that were global and could use my skill set of globally-based coordination and intercultural collaboration while also being highly creative with a pace that made programs challenging yet attainable.
Upload a 300-500-word persuasive essay that describes what you understand to be the fundamental role of public relations in society. Illustrate your commentary by citing a recent example (good or bad) of strategic public relations at work from an area of the field that is of particular interest to you.

At its most strategic, public relations seeks to unify the messaging and communications across a company while ensuring accuracy, authenticity and…...

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References

Hamilton, J., Knouse, S., & Hill, V. (2009). Google in China: A Manager-Friendly Heuristic Model for Resolving Cross-Cultural Ethical Conflicts. Journal of Business Ethics, 86(2), 143-157.

James S. O'Rourke IV, Brynn Harris, & Allison Ogilvy. (2007). Google in China: government censorship and corporate reputation. The Journal of Business Strategy, 28(3), 12-22.

The flat structure is also valued greatly by working in teams.
The SHM is supported by flexible work, structure and people and is integrated into the larger participative change business strategy.

2. The report above described the evolution of the business strategy for Macquarie Bank. By emphasizing the continuous adaptation to the environment and adjusting the internal structure to meet expected outcomes, the Bank adopts a prospective business strategy. According to Miles and Snow's model (1984) (cited in Ahmed, Ullah & Uddin, 2006), who investigated the competitive strategies of several hundred companies in widely different industries, three basic strategies exist termed as the Defender, Prospector, and Analyzer. The Defender is also called 'Type a', characterized by such product-market strategies: limited, stable product line; predictable market; growth through market penetration; and emphasis: 'deep'. The Prospector also known as 'Type B', is defined by product-market strategies that are broad, changing product line; changing…...

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References

Armstrong, M. (2006), a Handbook of Human Resource Management Practice, Kogan Page, 10th edition.

Guest, D. E., Michie, J., Sheehan M. & Conway, N. (2000). Employment relations, HRM and business Performance: An analysis of the 1998 Workplace Employee Relations Survey. London: Institute of Personnel and Development.

Ahmed F., Ullah M. S, Uddin M.K. (2006). Strategic Human Resource Management: Linking HR Practices with the Business Strategy, the Cost and Management, Vol. 34 No. 3 May-June, pp. 15-30

Wade D.M. (2006) Business strategy types and innovative practices. Journal of Managerial Issues June

It offered a value proposition to consumers who cut back on high-end coffee purchases at the likes of Starbucks in favor of cheaper coffee at home. Consumers of Folgers benefited from the strength and increased visibility afforded the brand by Smuckers.
Employees have not necessarily benefited from the company's mission and objectives in recent years. Smuckers is the process of restructuring Folgers. This benefits workers in New Orleans, where a $70 million expansion is underway and it Orrville (Plain Dealer, 2010). However, workers in four other plants are losing their jobs in the restructuring (Associated Press, 2010). The strategy therefore benefits some of these stakeholders but only at the expense of others as the company is forced to rationalize some plants in order to contain costs and maintain its price competitiveness.

The company can improve its mission by lending it clarity. The company's strategy may be relatively clear, but it is…...

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Works Cited:

Smuckers website, various pages. (2010). Retrieved April 19, 2010 from  http://www.smuckers.com 

Smuckers 2009 Annual Report. Retrieved April 19, 2010 from http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9MzQyODkzfENoaWxkSUQ9MzI5MzkwfFR5cGU9MQ==&t=1

MSN Moneycentral: JM Smucker Company. (2010). Retrieved April 19, 2010 from  http://moneycentral.msn.com/detail/stock_quote?Symbol=sjm&getquote=Get+Quote 

Associated Press. (2009). Smucker's profit surges after acquiring Folgers. MSNBC. Retrieved April 19, 2010 from  http://www.msnbc.msn.com/id/34060210/

Strategic Audit Format
Strategic Audit Areas

Describe

Industry situation

History, Development, Issues

Milestones (Identify minimum four milestones (events)

Past Issues/problems that the industry faced (Four to five issues)

Current Industry Issues (Minimum three issues)

Company situation

History, development, problems

Milestones (Minimum four milestones (events)

Current Company Problems (Minimum three internal or external problems)

Present strategic posture

In the following sub-sections (a, b, c, and d), analyze the current vision/mission/goals/objectives/STRATEGIES / structure & culture of the firm

Current vision/mission

- The vision is to be a leading IT company that grows and meets customer demands on all related IT accessories including desktops, servers, computer peripherals, computer storage and various IT accessories.

The Mission of Dell as it is information technology company is provide the newest technology to create full customer satisfaction with effective cost.

- The focus of Dell INC has always been to be a leader in computer accessories and this company has been a leading desktop, storage, servers through innovative IT solutions that are focused on…...

My skills must be in line not just with my current position, but with the position in which I hope to find myself next. I will also seek opportunities to learn from experts within my own company. The second component is that I wish to develop a strong competency in technology. The role of information technology in modern management continues to increase and I will seek to develop a competitive advantage through continuous improvement of my technological skills. I will implement this part of the strategy my taking coursework and engaging in extensive study of the industry on my own time.
The second key strategy will be that I will build strong communication skills. Strong leadership is one of the most important traits in management today. It is therefore imperative that I build a competitive advantage in terms of my leadership and communication skills. I will implement this strategy by…...

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Works Cited

Thompson Jr., Arthur a.; Stappenbeck, Gregory J.; Reidenbach, Mark a. (2008) "The Business Strategy Game: Competing in a Global Marketplace" McGraw-Hill.

No author. (2007). SWOT Analysis. QuickMBA. Retrieved December 3, 2008 at http://www.quickmba.com/strategy/SWOT/

Barrett, Emily & Bater, Jeff. (2008). "Service-Sector Contracted in November" Wall Street Journal. Retrieved December 3, 2008 at  http://online.wsj.com/article/SB122831050293675589.html?mod=googlenews_wsj 

Coombes, Andrea. (2008). "Glum Outlook on Jobs." Marketwatch. Retrieved December 3, 2008 at  http://www.marketwatch.com/news/story/slide-hiring-plans-worst-20/story.aspx?guid= {692FAA6C-1CEC-440D-82FF-0DB56D16853E}

Strategic Plan 0200
The Management.

July, 2nd, 2013

Leading the Team

Individual Evaluation:

The requirements for leadership role include understanding of the inner self as well as the needs of others. The Emotional Intelligence Theory is presented as an evidence for the notion that leaders require to maintain efficient emotional self-awareness, accurate self-awareness, and self-confidence in order to gain self-awareness, The second domain of the theory is with respect to the competencies of self-control, transparency, adaptability, achievement, initiative, and optimism. The personal competence is dependent on the internal and external factors including the emotional state, values, personal standards, and gathering feedback from trainings of the teams (Walsh, 2009).

The social awareness includes the empathy, organizational awareness, and personal service. The relationships management is also one of the significant requirements in team management and leadership. The requirements of relationship management include interpersonal leadership, influence, and development of team members, change, conflict management, team working, and collaboration. The…...

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References:

Walsh, W.B. (2009). The Evaluation of Leadership Styles in Relationship to Job Performance.USA: ProQuest.

In this sense, one could consider launching several new brands, specifically adapted to the South African market, created especially for it.
Second of all, in the markets where SA is a challenger, the main strategic objective is the increase of the company's market share. The current activity in this sense, with the acquisition of several important brands, seems to have delivered the expected results. As a pointer, it is advisable that the capacities in Central and South Eastern Europe be efficiently used, as these can provide significant scale economies for the company, given the lower overall production costs available in the countries. SA has already purchased local brands in Romania, Poland, Hungary or the Czech Republic, but, considering the particular efficiency of each of these local brands, the operating capacities can also be used to produce original SA brands (although in this case, one needs to consider the European market's…...

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Bibliography

1. 2005. SAB Miller plc -Annual Report 2004. Page 2. On the Internet at  

While emerging evidence, theory and practical demands are increasing the visibility and credibility of human capital as a key to organizational success, the measures used to articulate the impact of human resource management decisions remain misunderstood, unwanted by key constituents or even counter-productive." (1998) Stated as well by Boudreau is the fact that a body of research exists that is growing rapidly suggesting that "the key to competitive advantage lie with the organization's human resources. (Boudreau, 1998) p. 3 Widely suggested as an emerging key to the success of the organization is "intellectual capital." (Boudreau, 1998; p.3) This element is sated to not be: "...effectively reflected in standard accounting and the financial report, and the diminishing correlation between future financial performance and standard accounting measures of value seems to attest the importance of more intangible factors." (Boudreau, 1998; p.3) H measurement that is effective will be a system that…...

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Resources Management System - Incorporating Human Capital Management Strategies for an Effective Workforce" states that effective HR strategy "requires the adoption of a comprehensive human capital management (HCM) strategy." (Oracle, nd) p.1 Oracle believes that effective workforce is built from development of "a cohesive HCM strategy that is tightly linked to your overall

2011). Following the guidelines and supporting research provided in this article can help large enterprises avoid such pitfalls (Newman et al. 2011).
An article that recently appeared in the Sloan Management Review examines the internal rather than the external risks of an organization. This article divides these internal risks into three categories: risks created by the unwanted/unauthorized actions of employees, risks of not achieving strategic objectives that are inherent to any "interesting strategy," and risks caused by completely uncontrollable external events (Mangelsdorf 2011). It is only by understanding how each of these risks might affect the organization and by working to achieve a minimization of exposure to each type of risk -- often through the creation of contingency plans -- that organizational success can be assured (Mangelsdorf 2011).

In another article appearing in the summer issue of the Sloan Management Review, the ever-important issue of information is addressed. Information is key…...

1. The role of internal capital markets in corporate finance and investment decisions
2. How internal capital markets can affect the financial performance and risk management of a firm
3. The impact of internal capital markets on corporate governance and decision-making processes
4. The advantages and disadvantages of using internal capital markets within a firm
5. Case studies of companies that have successfully utilized internal capital markets to achieve strategic objectives
6. The relationship between internal and external capital markets and how they interact within a firm
7. The role of information asymmetry in internal capital markets and its implications for decision-making
8. The impact of globalization....

Continuous Enhancement of the Customer Operations Manager RoleIn the rapidly evolving business landscape, customer operations managers play a pivotal role in driving customer satisfaction, loyalty, and profitability. To stay ahead of the curve and continuously enhance their title and role, these professionals must embrace a multifaceted approach encompassing strategic initiatives, operational excellence, and professional development.1. Align with Business Strategy:Customer operations managers must have a deep understanding of the company's overall business strategy and how it aligns with customer experience (CX) goals. By connecting customer data and insights to strategic objectives, they can prioritize CX initiatives that drive business value.2. Optimize....

Management by objectives (MBO) is a proven tool for achieving organizational success by providing clear goals, defining specific objectives, and aligning individual efforts with overarching strategic objectives. By aligning individual goals with organizational objectives, MBO creates a sense of accountability and motivation among employees. This alignment helps in driving performance and achieving desired outcomes. Furthermore, MBO promotes communication and collaboration within the organization as employees work towards common goals. This cohesion leads to a more unified and focused work environment, ultimately contributing to organizational success. Additionally, MBO allows for continuous tracking and monitoring of progress towards objectives, enabling timely adjustments and....

Management by Objectives and Organizational Success
Introduction
Management by Objectives (MBO) is a management approach that links individual and organizational goals to improve performance and productivity. By clearly defining objectives, setting performance targets, and providing feedback, MBO empowers employees and enhances organizational success. This paper examines how implementing MBO contributes to organizational success in Thesis.
Goal Alignment
MBO aligns individual objectives with the overall strategic goals of the organization. By cascading goals from the top down, employees understand how their roles contribute to the overarching mission. This alignment ensures that everyone is working towards a common purpose, reducing silos and promoting collaboration.
Improved Performance
MBO encourages....