As, they have been focused on implementing select aspects of the strategy. While it is ignoring, key provisions of this criteria. Once this occurs, it means that they will not be effective in meeting TQM ideas.
Compare how well company 2 positioned against ISO 9000.
Johnson & Johnson has been doing very well against this system. This is because; they have implemented all of the different categories in some way into their organization. Over the course of time, this has allowed the management to quickly adapt to changes in the marketplace and understanding the needs of customers.
Compare both companies and where you recommend your company (Florida Department of Corrections) should improve in order to be a better quality company.
Johnson & Johnson is a better organization. This is because they have implemented various TQM principals, as a part of their organizational strategy. Once this occurred, it meant that they could reduce cost…...
mlaBibliography
ISO 9000. (2005). Praxiom. Retrieved from: http://www.praxiom.com/principles.htm
The History of the Florida Department of Corrections. (2011). Department of Corrections. Retrieved from: http://dc.state.fl.us
The History of Johnson & Johnson. (2011). Johnson & Johnson. Retrieved from: http://www.jnj.com
Secretary's Message. (2011). Department of Corrections. Retrieved from: http://www.dc.state.fl.us/pub/annual/9697/sec.html
elative to Hartman Industries, the elements which should be taken into consideration in the creation of a new quality management system refer primarily to the global spreading of the organizational plants, which must all deliver high quality items, integrated within the same umbrella of organizational values, philosophies and customer expectations. Given this context, a model of centralized quality management is proposed. With its aid, the company's management would centralize all quality information within its headquarters and would continually train and delegate managers to the global plants and ensure that the quality standards adopted by the parent company are continually implemented and respected. In terms of the chart, the modification would occur in the sense of higher levels of integration of control across organizational plants and departments.
The plan for the centralized quality control would be implemented throughout four gradual stages, as follows:
Stage 1: Analysis of quality control needs within each foreign…...
mlaReferences:
Gitlow, H.S., 2001, Quality Management Systems: A Practical Guide, CRC Press
Quality Management Principles, ISO, last accessed on July 2, 2010http://www.iso.org/iso/qmp
The ability of any organization t transform itself into a quality-driven enterprise is predicated on hwo well it interprets and implements quality management standards corporate-wide (Kujala, Lillrank, 2004). Quality Auditing LLC is designed as a business to deliver these benefits.
The second quality management organization is Q-Plus Labs located in Irvine, California. The services this company offers include on-site measurement of quality management processes, onsite calibration of equipment to ISO standards, and pre-audit analysis of production and sourcing workflows. The company also has extensive expertise in Six Sigma analysis of quality management problems as well. Studies indicate that the greater the level of project management expertise and quality management methodology experience, the higher the success rate of client audits (Holschbach, Hofmann, 2011). This is what Q-Plus Labs provides in terms of expertise, in addition to using a series of quality management tools to provide insights into how best to modify…...
mlaReferences
Barad, M., & Raz, T. (2000). Contribution of quality management tools and practices to project management performance. The International Journal of Quality & Reliability Management, 17(4), 571-583.
Hagan, J.T. (1984). The management of quality: Preparing for a competitive future. Quality Progress, 17(11), 12-12.
Holschbach, E., & Hofmann, E. (2011). Exploring quality management for business services from a buyers perspective using multiple case study evidence. International Journal of Operations & Production Management, 31(6), 648-685.
Kujala, J., & Lillrank, P. (2004). Total quality management as a cultural phenomenon. The Quality Management Journal, 11(4), 43-55.
Quality Management
How Important is the Concept of Quality in Strategy Formulation?
Companies, products and brands rise and fall on the quality of each successive product generation or new service being offered to businesses or consumers. Quality is so significant of a factor in the success of companies that studies suggest that it is a critically important catalyst for successful innovating one product generation to the next (Nowak, 1997). Product quality is increasingly the only differentiator in increasingly commoditized, undifferentiated markets as well (Frankforter, 1998). Due to all of these factors, strategic quality management encompassing Total Quality Management (TQM) is now an integral part of strategy formulation in many industries (Calingo, 1996).
Analysis of Quality in Strategy Formulation
The integration of quality management at an enterprise level of strategy planning often is a recursive process, where a company literally "leans" how to make quality part of its culture (Calingo, 1996). Quality is never a…...
mlaReferences
Calingo, L.M.R. (1996). The evolution of strategic quality management. The International Journal of Quality & Reliability Management, 13(9), 19-37.
Frankforter, S.A. (1998). Strategic total quality management: Corporate performance and product quality. Academy of Marketing Science.Journal, 26(4), 352-352.
Johannsen, C.G. (1996). Strategic issues in quality management: I. theoretical considerations. Journal of Information Science, 22(3), 155-164.
Nowak, A. (1997). Strategic relationship between quality management and product innovation. The Mid - Atlantic Journal of Business, 33(2), 119-135.
A series of meetings and interviews following the dissemination of these published materials will allow all questions and concerns to be raised prior to final design approval and implementation. Any changes made following suggestions and/or demands made by various leadership individuals during these meetings and interviews will also be delivered to other major stakeholders as a means of achieving consistency and concurrent approval for all proposed changes and the overall development plan.
The deliverables for the proposed consolidation and quality control management will be largely tangible in nature. Reduced expenses and more simplified communication hierarchies will both form important aspects of the proposed projects results. The quality control aspects of this projects, however, will be almost entirely intangible and deliverables in this area will consists of improved efficiency in operations and greater knowledge and oversight of day-to-day operations amongst NAVFAC leadership and individual leadership in the remaining departments. The breadth…...
Quality Management
A Comparison between Southwest Airline and Domestic and International Business Operations
Southwest airline is an American company that offers services domestically. The company's main competition is other domestic airlines. Ford Motor Company is an American automaker that operates in the United States and worldwide. Ford competes in the United States and globally. The decisions made by the leaders of these two organizations have directly impacted the outcome of these organizations. In this paper I will discuss Southwest airlines and how the organization manages to stay competitive domestically. I will discuss Ford and their strategies for remaining competitive globally. I will also discuss the distribution of power in both of these organizations.
Southwest Produces Competition Domestically
Southwest airline is the most successful low fare airline in the United States. This company has modified the way traditional airlines functions and conducts daily business. "Southwest airlines is the largest airline in the United States, based…...
mlaReferences
Box, T.M. & Byus, K. (2007). Southwest Airlines 2007. Journal of the International Academy for Case Studies. 15 (1) 21-27
Ford (2011). The Ford Story. Retrieved from http://www.thefordstory.com/
Southwest (2010). The Mission of Southwest Airlines. Retrieved from http://www.southwest.com/html/about-southwest/index.html?int=GFOOTER-ABOUT-ABOUT
Taffinder, P. (2007) Leadership Crash Course. Viva Books, New York, NY
Quality as a product differentiator must be an explicit goal in defining audit objectives in highly regulated industries if manufacturers are to retain and grow the trust of their suppliers and distribution channels (Schnoll, 2008).
How Traceability Contributes to Great Competitiveness
Traceability is essential for both companies to be in compliance to domestic and global pharmaceutical standards and laws, yet this is just the baseline from which both companies analyzed here begin from. For traceability to be effective in contributing to greater competitiveness, the process shown in Figure 1 must be seen as always being improved. The tangential processes that are related to traceability, from reverse logistics and supply chain management to pricing and brand management, all have a major impact on each company's ability to maintain its pricing structure and business model. In effect this process is pivotal to each company attaining its strategic goals. Traceability also connotes accountability and…...
mlaReferences
Christine Connolly. (2007). Sensor trends in processing and packaging of foods and pharmaceuticals. Sensor Review, 27(2), 103.
Peter Enderwick (2009). Avoiding quality fade in Chinese global supply chains: Designing appropriate governance structures. Business Process Management Journal, 15(6), 876-894.
Fiscus, P. (2009). Global Risks for Drug Manufacturers. Risk Management, 56(3), 50-54,3.
Hook, B. (2010, March). Traceability and Scalability: A New Era in Healthcare Logistics Supply Chain Europe, 19(2), 18-19.
(1993). The critical organizational departments involved in any TQM effort include the procurement and sourcing, manufacturing and production, fulfillment, marketing, sales, and service, all of which form the value chain of how organizations produce, sell and service products. The major actors or participants in the process are first and foremost the purchasing and procurement, and supply chain departments of an organization, which must have a specific set of quality standards to inspect and measure the level of quality of raw materials and components used in production. Second, the manufacturing and production staffs must be completely aligned with the objectives of any TQM program for it to succeed according to Ishikawa, K, (1985). Marketing, Sales and Service all must be specifically aligned with the core values of TQM, have processes for setting and achieving expectations with customers, all the while keeping gross margins and profitability in check
Of all functions however,…...
mlaReferences
Gilbert, G. (1992) - Quality Improvement in a Defense Organization. Public Productivity and Management Review, 16(1), 65-75.
Hyde, a. (1992) - the Proverbs of Total Quality Management: Recharting the Path to Quality Improvement in the Public Sector. Public Productivity and Management Review, 16(1), 25-37.
Ishikawa, K, (1985) - What is Total Quality Control? The Japanese way. Englewood Cliffs, New Jersey, Prentice- Hall.
Manufacturing Engineer (2005) - the goal of synchronized demand. IEE Manufacturing Engineer Magazine. August/September, 2005. Pages 32-35
All of these elements taken together are critically important for quality, not complacency or mere compliance to the minimum set of requirements, to take hold and drive lasting cultural shifts in an organizational entity (Almaraz, 1994).
The second key success factor is structural integration of the change management programs, TQM initiatives, and broader strategic plans and initiatives of the organization. For many healthcare providers, this galvanizing factor is the development of effort patient management programs including patient quality control audit initiatives that measure quality of car using the Six Sigma framework (Clemson, Lowe, 1993). This approach to defining quality management makes it quantitatively clear what the differences are in each dimension of quality, further highlighting areas needing the most improvement.
Conclusion and Applying the Lessons Learned
Culture often can stop positive change in quality management from occurring. When this happens, healthcare organizations need to concentrate on creating a culture that welcomes the…...
mlaReferences
Almaraz, J. (1994). Quality management and the process of change. Journal of Organizational Change Management, 7(2), 6-6.
Angeli, I., Jones, J., & Sabir, B. (1998). Factors affecting a senior management culture change for total quality metamorphosis. Managing Service Quality, 8(3), 198-211.
Bergvall-Kareborn, B., Bergquist, B., & Klefsjo, B. (2009). Creating social change in a municipality using a total quality management approach. Total Quality Management & Business Excellence, 20(12), 1375.
Clemson, B., & Lowe, E. (1993). Total quality management and comprehensive change. Engineering Management Journal, 5(1), 6-6.
All of these factors favor the use of electronic medical records as the foundation of medical records management systems. These systems can also contribute to the detection of errors and improvements in quality by indexing patient treatment results to the overall performance of the system as well.
Electronic medical record systems can hinder quality management of healthcare by having multiple versions of the truth, or highly fragmented and disparate databases that create more confusion that clarity (Darr, Harrison, Shakked, Shalom, 2003). One of the most major causes of an electronic medical records system failing to deliver its full potential is the lack of usability and alignment to specific process needs and requirements. All of these factors can derail the efforts to make an electronic medical systems platform effective. Finally the lack of integration to legacy databases and lack of quality management measures often lead to medical records systems failing to…...
mlaReferences
Darr, a., Harrison, M.I., Shakked, L., & Shalom, N. (2003). Physicians and nurses reactions to electronic medical records. Journal of Health Organization and Management, 17(5), 349-59.
Elgert, S. (2005). RELIABILITY SCIENCE: Reducing the error rate in your practice. Family Practice Management, 12(9), 59-63.
Kovner, a.R., & Rundall, T.G. (2006). Evidence-based management reconsidered. Frontiers of Health Services Management, 22(3), 3-22.
Quality Management
Executive Summary
Quality management is pivotal in any product or service. One of the key aspects of ensuring this is through the product development process. The product taken into account is MacBook Pro by Apple Inc. Research indicates that the product goes through various steps in the production process, including designing, the formation of a new product team, Apple New product Process, product review, product redesign, assessment and feedback, and then finally product launching. Research also indicates that designing for manufacturing is a pivotal component of the product development cycle. It encompasses the optimization of the product's design for the different processes of manufacturing and assembly, assimilating the various product design needs and requirements with its production approach. In the case of television, the various DFM guidelines taken into consideration for improving manufacturability include a reduction in the number of parts, developing products designs that are modular, usage of standard…...
Justification The department would want to reduce customer complaints from the current 7% to at least 1%. For the department to achieve this goal, there is a need to have a quality improvement plan that will analyze the services offered by the department from the viewpoint of the customer. The service department must establish the root cause of the customer complaints and institute measures that are aimed at reducing complaints. By focusing on what is truly value-add to the customer, the department can manage to come up with meaningful and innovative outputs that will be suitable to the customer. Using the COPIS model, the department can transform the process by focusing on what the customer would be delighted with (Brown, 2019). This way the department will then consider the new outputs that may be more effective in reaching this goal. The quality improvement plan will allow the department to change its…...
Quality Management Analysis and ecommendations for ubicon Group -- a Travelcom Company
It is common for quality management symptoms and problems to appear when two or more organizations are integrated together, as is the case of the business units within the ubicon Group. It is imperative however in assessing support services using quality management frameworks and techniques to not focus too closely on the symptoms and not see the greater strategic challenges and roadblocks standing in the way of greater levels of customer service quality (Sepic, McNabb, 1994). The intent of this analysis is to explain how ubicon Group can use the frameworks of Total Quality Management (TQM), Six Sigma, lean principles and balanced scorecards (BSC) to attain a higher level of performance and customer satisfaction. Treating the symptoms will only get the customer service team so far. A key underlying assumption of this analysis is that the fundamental nature of…...
mlaReferences
Apgar, D.. (2011). Assumption-Based Metrics: Recipe for Success. Strategic Finance, 93(5), 27-33,1.
Amado, C., Santos, S., & Marques, P.. (2012). Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment. Omega, 40(3), 390.
Dervitsiotis, K.. (2011). The New Imperative for Leadership-Advancing From Quality to Innovation. The Journal for Quality and Participation, 34(3), 11,15-17.
Li, S., Wu, C., Yen, D., & Lee, M.. (2011). Improving the efficiency of IT help-desk service by Six Sigma management methodology (DMAIC) - a case study of C. company. Production Planning & Control, 22(7), 612.
"In India, there are no Big Macs because the Hindu people don't eat beef. However, they have the Maharaja Mac, which a Big Mac is made of lamb or chicken meat. There is also a vegetarian burger, the McAloo Tikki" (Adams 2007). However, despite the fact that McDonald's must face what may seem like insurmountable challenges, like selling its 'burgers' in a nation like India where a high percentage of the population is vegetarian or does not eat beef for religious reasons, it still holds to the same quality standards of standardized operating and assembly procedures. This enables the McDonald's style to be exported across borders, even when accommodations must be made.
Meyer similarly keeps a tight reign upon quality control at his organization. But it is quality that his obsession, not that "French fries had to be exactly 0.28 inches thick" (Schlosser 2005). While, "the McDonald's operations manual today…...
mlaReferences
Adams, Beatrice. (2007). McDonald's strange menu items across the world. Trifter.
Retrieved October 15, 2011 at http://trifter.com/practical-travel/budget-travel/mcdonald%e2%80%99s-strange-menu-around-the-world/
Collins, Glenn. (2009). The accidental empire of fast food. The New York Times.
Retrieved October 15, 2011 at http://www.nytimes.com/2009/12/16/dining/16Shake.html?pagewanted=all
Quality Management
In order to continue molding specific objectives and budget strategies, we at Hartman Industries LLC., have to put together a plan to develop and advance our company's superiority and services to remain competitive and meet the needs of our clients. We have determined that Hartman must improve the quality of our company with a precise agenda and instruments that will allow us to advance the level of service we offer to the employees as well as our clients. In improving excellence and our company's value, we must start with the employees that are already working at our firms to improve their knowledge of the business world as technology, society, and the environment changes. Our professional experts will be evaluated and meet one on one with administration from each branch of service to determine their capacity and worth in assisting the clients so we can determine what types of training…...
For the last decade, total quality management has been considered the gold standard in quality management in the healthcare setting. Therefore, the question is not really whether we can apply total quality management in hospitals, but what steps hospitals need to take to implement this type of management within their organizations.
The first thing to keep in mind is that modern hospitals are not simply hospitals; they are almost all part of larger healthcare networks. This has the potential of dramatically improving patient care, as the range of care that a patient can access through a....
I. Introduction:
Hook: Begin with a compelling statistic or anecdote that highlights the importance of governance in care homes.
Thesis statement: State the purpose of the essay, which is to outline the list of internal governance procedures in a care home in England.
II. Legislative Framework and Regulatory Requirements:
Provide an overview of relevant legislation and regulations governing internal governance in care homes in England, such as the Health and Social Care Act 2008, Care Quality Commission (CQC) Standards, and Safeguarding Adults Act 2015.
Discuss the legal obligations and responsibilities of care home providers and staff in relation to internal governance.
III.....
Growth Performance, Survival Rates, and Feed Conversion Ratio in Aquaculture
In aquaculture, the growth performance, survival rates, and feed conversion ratio (FCR) are interconnected metrics that provide valuable insights into the efficiency and profitability of fish farming operations.
Growth Performance
Growth performance refers to the increase in weight or length of fish over time. It is typically measured as specific growth rate (SGR), which is calculated as:
```
SGR = (ln(final weight) - ln(initial weight)) / (final time - initial time) 100
```
Factors affecting growth performance include:
Genetics
Environmental conditions (temperature, oxygen, water quality)
Nutrition
Disease
Survival Rates
Survival rates measure the proportion of fish that remain alive....
Harnessing Data for Informed Decision-Making and Growth
In the era of digital transformation, data has become an indispensable asset for businesses seeking to thrive in an increasingly competitive landscape. Effective data utilization empowers organizations to make informed decisions, optimize operations, and drive growth. To harness the full potential of data, businesses must adopt a strategic approach that encompasses data collection, analysis, and implementation.
1. Data Collection: Establishing a Comprehensive Database
The foundation for informed decision-making lies in the acquisition of relevant data. Businesses should implement a comprehensive data collection strategy that captures both internal and external data from various sources.
Internal Data: Includes....
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