A survey will be developed as a part of implementation of the BSC system in this hospital to track customer satisfaction with the services that they receive here.
A positive image of the organization translates into repeat business and a more positive reputation in the neighborhood, Patient satisfaction translates into increased future revenues. It also has some positive impact on risk assessment as well. The more satisfied the customer is, the less likely they will file an adverse lawsuit against the hospital. Patient satisfaction has a direct impact on the profitability of the organization. The number of complains that the facility receives can also be an important measure of the overall customer satisfaction. However, this number alone may not tell the entire story. A customer survey is the best method for addressing overall satisfaction with the facility.
Patient involvement was another important indicator of BSC technologies. Patient involvement means providing numerous…...
mlaReferences
National Health Foundation of California. 2004. Survey of Hospital Performance Measurement Activities in California. National Health Foundation of California. Available at [Accessed 30 April 2008].http://www.nhfca.org/reports/PMSCAExecutiveSummary.pdf
Walker, K. & Dunn, L. 2006. Improving hospital performance and productivity with the balanced scorecard. Academy of Health Care Management Journal. Annual. Available at [Accessed 30 April 2008].http://findarticles.com/p/articles/mi_m1TOQ/is_2/ai_n25009491
Performance Measurement for Project Management
Every enterprise which employs a diverse and multifaceted workforce to facilitate organization, production, and service, from major international corporations to local community churches, utilizes a concept known as performance management to maximize their efficiency and effectiveness. The field of performance management has been defined by managerial researchers as a "strategic and integrated approach to increasing the effectiveness of companies by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors" (Armstrong and Baron, 1998), and the technique has been used since the 1970's by businesses seeking to improve their organizational results. For the sake of the MGM Grand Hotel and Casino's proposed luxury tour bus renovation project, it is essential to examine the complex issue of performance management from the varying perspectives of the different stakeholders involved, including the project's sponsors (MGM Grand Hotel and Casino),…...
mlaReferences
Armstrong, M., & Baron, A. (1998). Performance management: The new realities. London: Institute of Personnel and Development.
Dudek-Burlikowska, M., Szewieczek, D. The Poka-Yoke method as an improving quality tool of operations in the process. Journal of Achievements in Materials and Manufacturing Engineering 36/1 (2009) 95-102.
Schwalbe, K. (2011). Information technology project management. (6th ed.). Boston: Course Technology Ptr.
Problems for the key stakeholders -- the mothers and their infants -- should be avoided at all costs in her evaluation. She needs to focus on reducing errors and she should also focus on developing positive outcomes, as these demonstrate a greater degree of respect for the stakeholders (instanley & Stuart-Smith, 1996).
The study should be observational in nature. The clinic may have, or could gather, data from past participants to begin Marjorie's evaluation process. This would allow her to make improvements immediately to the programs. Even if only partial data could be gathered, it may be sufficient for Marjorie to develop stronger hypotheses to test. She currently has little more than hunches to test, so gathering data from past courses would be a good starting point, since many of the participants will have retained their contact information.
Marjorie could also begin her evaluation based on the experiences of other similar…...
mlaWorks Cited:
Huston, P. (2001). The ethics of placebo-controlled trials -- a middle ground. New England Journal of Medicine. Vol. 345 (12) 915-919.
Winstanley, D. & Stuart-Smith, K. (1996). Policing performance: The ethics of performance management. Personnel Review. Vol. 25 (6) 66-84.
Quality Performance Measurement
Public Evaluation Program
In this paper, we are going to be conducting a literature review of public evaluation programs. During the process, there is a focus on misunderstanding the needs of stakeholders and the programs / reforms. Together, these elements will illustrate the overall scope of what is taking place and the long-term effects it is having on everyone.
Misunderstanding the Needs of the Public
One of the biggest challenges with any public performance evaluation is the misuse of data. This is problematic, as officials believe they are effectively delivering a variety of services for a fraction of the costs. Yet, in reality, the lack of competition invites bloated salaries and inefficiency. Administrators will try to correct the situation, through looking at a variety of sources to understand what is happen. They are unable, to gain greater insights, as politics and changing attitudes influence the outcome of the voters. This is…...
mlaReferences
Cheezum, R. (2013). Building Community Capacity. Journal of Community Practice, 21 (3), 228 -- 247.
Rondileni, D. (2003). Reinventing Government for the 21st Century. Bloomfield, CT: Kumarian Press.
Sirianni, C. (2009). Investing in Democracy. Washington DC: Brookings Institution Press.
Stipack, B. (1979). Citizen Satisfaction with Urban Services. Public Administration Review, 39 (1), 46 -- 52.
structure' theories by making use of a new method. To achieve this, the case study shapes strategies of bond investment centered on diverse term-structure models to decide the best performing strategy. When making use of a "Manipulation-Proof Performance Measure," the case study attains the finding that in agreement with preceding literature, a pro-active method that is grounded on time-changing term premiums may create the foundation of an effective bond strategy, which outdoes an impartial anticipation inspired passive bond "buy and hold" tactic. Nonetheless, this turns out to be accurate for a previous spell when the literature primarily made this assertion. Later on, the study discovers that the passive "buy and hold" method is considerably superior in comparison to all active bond strategies. Generally, it seems that the impartial expectation model has been the most probable justification of the behavior of the term structure for the duration of more current…...
mlaReferences
Ang, A., Piazzesi, M., Wei, M. (2006). What does the yield curve tell us about GDP growth? J. Econ, 131:359 -- 403.
Cochrane, J., Piazzesi, M. (2005). Bond risk premia. Am Econ Rev, 95:138 -160.
De Bondt, W., Bange, M. (1992). Inflation forecast errors and time variation in term premia. J Financial Quant Anal 27:479 -- 496
Diaz, A., Navarro, E., Gonzales, M., Skinner, F. (2009). An evaluation of contingent immunization. J Bank Finance, 33:1874 -- 1883.
However, none was found that centered on small hotels in China. This research add to the existing body of research by providing an assessment of the balanced scorecard method in this special business setting. The information obtained by this study will help to make small hotels in China more competitive and able to compete well into the future.
This research will play an important role in the development of the small hotel business in China in several important ways. It will help them to see what areas of their business need improvement, it will help them to pinpoint specific problems within their organization. It will help to bring weakness from obscurity into the forefront where solutions can be found. It will also show them their strengths and the area that could be developed for even greater prosperity in the future. This research will help small hotels to develop long-term vision…...
mlaReferences
Alleyne, P., Doherty, I. And Greenidge, D. (2006). Approaches to HRM in the Barbados Hotel Industry. International Journal of Contemporary Hospitality Management, 18, 2, 94 -- 109.
Balanced Scorecard Institute. 2009. Balanced Scorecard Basics. [Online]. Available at: http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx
Business and Strategy Insight for You. 2009. [Online]. Available at: http://strategy-insight.blogspot.com/2008/12/balanced-scorecards-case-study-in.html
Chen, C.N. And Ting, S.C. 2002. A Study Using the Grey System Theory to Evaluate the Importance of Various Service Quality Factors', the International Journal of Quality & Reliability Management, 19, 6, 838 -- 861.
wrong performance measurement systems?" In order answer question, conduct independent research, drawing sources academic practitioner literature. Through research,: • Identify key criticisms performance measurement systems management accounting research theory; • Explain problems identified occur, consequences problems organisations individuals; • Use relevant academic research develop support explanations.
Performance Measurement Systems
Companies that develop their businesses in competitive environments are required to differentiate themselves through increased performance. The importance of performance has increased because of its implications on productivity, profits, and development of companies. In order to benefit from improved performance levels, companies must identify the levels at which their performance is situated. This is the reason for which performance measurement systems have been developed.
Performance measurement systems allow companies to make evaluations regarding their process efficiency, but also to identify which process improvements are required mostly. These systems also help identify the most efficiency practices within companies. Based on this information, companies can…...
mlaReference list:
1. Neely, A. & Bourne, M. (2003). Implementing Performance Measurement Systems: A Literature Review. Business Performance Management. Retrieved September 14, 2013 from
2"
2
Public Program vluation: Quality Performance Measurement
Annotated Bibliography
Caiden, G and Caiden, NJ (nd) Measuring Performance in Public Sector Programs. Public Administration and Public Policy. Vol. II. Retrieved from: http://www.eolss.net/sample-chapters/c14/1-34-05-06.pdf
Caiden and Caiden (nd) report that the link between reforms and public measurement and evaluation were not merely chance since as the reforms developed devolution was emphasized or the moving of functions and services to the government levels that were lower, along with an emphasis on privatization, decentralization of management, transparency and satisfaction of customers. It is reported that all of these were dependent on accountability maintenance and credibility.
Poister, T. (2001) Measuring Performance in Public and Non-Profit Organizations. Jossey-Bass. Retrieved from: http://glennschool.osu.edu/faculty/brown/home/810/Class%20Materials/Poister%20Performance%20Chapters%201,%202,%203.pdf
Poister (2001) writes that performance measures are "objective, quantitative indicators" of a range of performance in public programs or for public agencies. (p.3) This work reviews the early development and background of performance measurement and ensues on a review of performance measurement…...
mlaEwoh (2011) examines the applications and types of performance measurement as well as the limitations of performance management. A comparative analysis is conducted in this study.
10. Lawrence L. Martin and Peter M. Kettner, (1996). Measuring the Performance of Human Service Programs. Sage Publications.
The work of Martin and Kettner (1996) examine performance measures in the public service organization and the specific outputs of performance measurement along with logic models. Quality performance measures and outcome performance measures are also reviewed including numeric counts and standardized measures of performance.
For the public sector, performance management is a valuable process. Organizations increasingly rely on performance data to make decisions relating to various organizational processes, including strategic planning, internal management, resource allocation, reporting, as well as monitoring and evaluation. This is what performance management is all about -- continuous measurement of performance, definition of performance objectives and outcomes, communication of the outcomes, and taking action based on those outcomes. As demonstrated by literature, implementing PBM can be viewed as implementing organizational change: it requires assessment of the status quo, defining the organization's desired future state, and undertaking action to achieve that state. For this to be achieved, however, a number of factors are important: strong leadership commitment, organizational culture changes, as well as attention to individual, operational, and strategic dimensions. If effectively implemented, PBM can positively influence employee and organizational outcomes.
Performance Management: Brief Literature Review
With the operational environment becoming ever more…...
HM
Employee Performance Measurement
It is important to measure the performance of employees, to assess employee achievement, recognize good performance, and identify potential areas of improvement. There are different types of performance measurement, such as overall efficiency and effectiveness, and measures which may be used as benchmarks. Measures can be used to aid effectiveness leadership, but they will not replace good leadership guidance (Ukko, Tenhunen, & antanen, 2007).
For an employee working in a call centre selling time share, or generating leads for time share, the ultimate measure may be the level of leads or sales generated. The measure would have to be assessed in a meaningful manner so there is a uniform measures that creates comparability. It is also essential that the employees perceive the measures used as fair (Torrington & hall, 2014). For example, the measures may include the number of sales achieved or leads generated, such as leads/sales per week.…...
mlaReferences
Torrington, D; Hall, L, (2014), Human Resource Management, Pearson
Ukko, J; Tenhunen, J; Rantanen, H, (2007), Performance measurement impacts on management and leadership: Perspectives of management and employees, International Journal of Production Economics, 110(1-2), 39-51
Management of Risk: Role of Performance Measurement as Part of a Health and Safety Risk Management System
The HSE is the UK government body responsible for implementing health and safety legislation at work. In the UK, the Government's Revitalising Health and Safety strategy and the necessities of the Turnbull Report on company governance offer a changed emphasis on safety and health performance and the control of health and safety risks (Health and Safety Legislation, 2016). Risk management is a broad subject area spanning numerous disciplines and there is no single "accurate" description. All through the years, a lot of scientists tried to stipulate, categorise, recognize and analyse the risk of a certain project. Numerous activities have been created so as to calculate uncertainty and standardize risk. However, the most typical and recognized known risk management procedure is broken to three straightforward steps. With that said, this essay will show Role of…...
mlaBibliography
Alire, C., 2000. Library Disaster Planning and Recovery Handbook. New York: Neal-Schuman.
Bawcutt:, B. & ., 2001. Practical Risk Management,. London: Witherby.
Dunford, H., 2013. "Emergency Planning and Response for Libraries, Archives, and Museums.." Australian Library Journal, 62(3), pp. 236-237..
Fleischer, S. V. a. M. J. H., 2009. "Disaster Planning for Libraries and Archives.." Library & Archival Security 22,, 34(9), pp. 125-140..
Performance/Reward System:
An organization can achieve a competitive edge only and only with the help of its employees. Therefore, it is necessary that right employees are selected then trained and developed and a performance-based reward system. The question then comes to the performance measurement system. In a furniture retail store where I work they stick to the old practice of a meeting of top managers and supervisor who sit down annually and critically review the performance of all customer service personnel. They carry out a thorough examination of employee performance with respect to the goal set for them by the management. In this setting where only goals are there to guide employees and performance appraisal system is vague and subjective, most employees are just interested in meeting their targets and they do not strive to exceed their employers expectations. Performance evaluation should be an evaluation and development tool with the help…...
mlaBibliography
Sims, R. (2002). Organizational Success through Effective Human Resources Management. Quorum Books. Westport, CT.
Kreiner, J. (2000). Examining the human Body. The Washington Times. March 18.
Prasad, S., Tata, J., & Thorn, R. (1999). The Influence of Organizational Structure on the Effectiveness of TQM Programs. Journal of Managerial Issue. Vol. 11.
Performance Measures
In this text, I concern myself with performance measurement. In addition to a performance measure of my choice, some of the other performance measures I will discuss include EVA, OI, and operating leverage. In so doing, I will not only compute the said performance measures but also reflect on their advantages and disadvantages. My companies of choice for this discussion are Apple Inc. And Google Inc.
Performance Measures: Computations
Formula
Apple
Google
Degree of Operating Leverage
% Change in EBIT/
%Change in Sales
eturn on Investment
Operating Profit / Total Assets
Economic Value Added
NOPAT -- (WACC * Investment)
Gross Profit Margin
Sales -- COGS / Sales
Degree of Operating Leverage (DOL)
Operating leverage in the words of Stickney and Weil (2007) "refers to the tendency of net income to rise at a faster rate than sales in the presence of fixed costs" (p. 792). In that regard therefore, a business with a DOL that happens to be high could be more risky than…...
mlaReferences
Albrecht, W.S., Stice, E.K., Stice, F.D. & Swain, M.R. (2010). Accounting: Concepts and Applications (11th ed.). Mason, OH: Cengage Learning.
Maher, M.W., Stickney, C.P. & Weil, R.L. (2007). Managerial Accounting: An Introduction to Concepts, Methods and Uses (10th ed.). Mason, OH: Cengage Leaning.
Stickney, C.P. & Weil, R.L. (2007). Financial Accounting: An Introduction to Concepts, Methods and Uses (12th ed). Mason, OH: Cengage Learning.
Performance
Given the need to improve organizational productivity through increasing employee performance, develop a performance management program that focuses on linking the organizations strategic objective with the individual effort outlining the benefits of improved performance, the consequences for lack of performance as well as the employee and managerial training that will be needed for implementation.
Purpose of the performance management program (PMP)
The purpose of the PMP is to align the motives of the employee with that of the organization so that the employee is encouraged to work for the good of the organization. Objectives are formulated that are in line with those of the employee, a system of rewards and consequences are established that attract the employee, and a system of monitoring and work appraisal, formalized together with employee, is established.
a. Strategic
The PMP is strategic so that the organization's goals are clearly aligned with that of the individual and both are moving…...
Performance Assessment Systems in Organizations
Many companies conduct performance assessment systems to cope with the current fast-paced global economy. The assessment reflects on companies past outcomes known as lagging indicators as well as the current leading indicators to inform the management on the latest developments. These indicators appropriately analyzed, reported and evaluated, help the companies achieve higher profits.
The use of leading indicators is increasingly getting popular with many companies and businesses today. According to Gjerde and Hughes (2007), computed deviations with standard cost systems give the management timely data on shortfalls of production allowing them to put emphasis on the unfavorable outcomes and take corrective measures to enhance profits.
In the case of South West Airlines, they put in place a performance assessment system that saw it successfully execute a cost leadership strategy. The liner recorded a growth in operating income using the performance assessment system and took advantage of the…...
mlaReferences
Gjerde, K.P., & Hughes, S.B. (2007). Tracking performance: when less is more. Retrieved March 25, 2012, from www.findarticles.com: http://findarticles.com/p/articles/mi_m0OOL/is_1_9/ai_n31141879/?tag=co%20ntent;col1 .
McCunn, P. (1998, December). The Balanced Scorecard…the eleventh commandment .
Management Accounting, pp. 34-36.
Mudde, P.A., & Sopariwala, P.Z. (2008). Examining Southwest Airlines' strategic execution: a strategic variance analysis. Retrieved March 25, 2012, from www.findarticles.com: http://findarticles.com/p/articles/mi_m0OOL/is_4_9/ai_n31151644/?tag=content;col1
I. Introduction
A. Explanation of New Public Management (NPM)
B. Overview of Canadian governments' adoption of NPM principles
II. Influence of NPM on Canadian governments
A. Shift towards results-based management
1. Implementation of performance measurement systems
2. Focus on achieving measurable outcomes
B. Decentralization of decision-making
1. Empowerment of front-line employees
2. Devolution of authority to lower levels of government
C. Privatization and contracting out of government services
1. Growing reliance on external service providers
2. Increased competition in service delivery
III. Impacts of NPM on Canadian governments
A. Improved efficiency and effectiveness
1. Streamlining of processes
2. Better use of resources
....
1. Data-driven decision making: Business statistics provide organizations with quantitative data that can be used to make informed decisions. By analyzing data on market trends, customer behavior, and operational performance, organizations can make strategic decisions that are based on evidence rather than intuition.
2. Performance measurement: Business statistics allow organizations to track their performance over time and compare it to industry benchmarks. By measuring key performance indicators (KPIs) such as revenue, profit margins, and customer satisfaction levels, organizations can identify areas for improvement and set goals for future growth.
3. Risk management: Business statistics can help organizations identify potential risks and opportunities....
1. The role of transparency and accountability in local government financial reporting
2. The impact of fiscal decentralization on local government accounting practices
3. Balancing fiscal responsibility and service delivery in local government budgets
4. The challenges of measuring efficiency and effectiveness in local government expenditures
5. The ethical considerations of financial decision-making in local government
6. The role of technology in improving local government financial management
7. The implications of political influence on local government accounting practices
8. The challenges of integrating sustainability goals into local government budgets
9. The importance of citizen engagement in local government financial decision-making
10.....
Thesis Statement Formulation for a Unique Foreign Worker Program in Canada
Brainstorming Key Concepts:
Foreign Worker Program: A government-regulated program that allows employers to hire foreign nationals to fill specific job vacancies in Canada.
Unique Features: Distinctive elements that set the program apart from existing initiatives, addressing specific challenges or gaps in the current system.
Canada's Needs: The specific labor market demands, economic sectors, or skills shortages that the program aims to fulfill.
International Best Practices: Insights and lessons learned from successful foreign worker programs in other countries.
Stakeholder Interests: The perspectives and needs of employers, foreign workers, labor unions, and....
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