Organizational Communication: Success and Failure
Communication with others is an essential and necessary thing everywhere. Students have to communicate with their teachers and classmates and employees have to communicate with their clients and boss. There are many factors that affect how communication goes (American Psychological Association, 2013). The purpose of this essay is a reflection of the successes and failures of real-life organizational communication. The focus will be on a work organization of communication .The aim of this essay is for you to critically evaluate the effectiveness of communication by way of a successful and unsuccessful communication. The essay will give a description of two communication scenarios within the work organization. This will include what the context or situation was, who was communicating to who, where, when, how and why communication was taking place. This will be followed by an evaluation of whether the communication attempt was a success or failure.…...
mlaReferences
Anderson, M.(2013). Factors of Effective Communication. Retrieved September 17, 2013 from http://smallbusiness.chron.com/factors-effective-communication-3183.html
Ruquet, M.E. (2010). Communication Failures Can Cripple Tone-Deaf Organizations, Agents Warned. Retrieved September 17, 2013 from http://www.propertycasualty360.com/2010/05/31/communication-failures-can-cripple-tonedeaf-organizations-agents-warned
Tanner, R. (2013). Organizational Change: 8 Reasons Why People Resist Change. Retrieved September 17, 2013 from http://managementisajourney.com/organizational-change-8-reasons-why-people-resist-change/
Fosset, J, J. (2010). Communication is the key to organizationalsuccess. Retrieved September 17, 2013 from http://thestrategicadviser.blogspot.com/2010/12/communication-is-key-to-organizational.html
Organizational Communications and Trust
At the foundation of any successful organization and its communication practices, systems and procedures is a very solid foundation of authenticity, transparency and trust. These three elements must pervade a corporate culture in order for it to attain a high level of performance and continued growth in turbulent times (Birasnav, angnekar, Dalpati, 2011). The highest performing companies have created a culture that celebrates and actively promotes organizational communication. Transformational leaders have been shown to be the catalyst of exceptional organization communications being attained and a culture of trust created and sustained (Dionne, Yammarino, Atwater, Spangler, 2004). The leader of any organization is the one ultimately responsible for creating this foundation of trust that enables highly effective organizational communications. It is the intent of this analysis to evaluate how this can be achieved.
Analysis of a Leader's Impact on Organizational Communications
Ultimately it is the leader of any organization who…...
mlaReferences
Berson, Y., & Avolio, B.J. (2004). Transformational leadership and the dissemination of organizational goals: A case study of a telecommunication firm. Leadership Quarterly, 15(5), 625-646.
Birasnav, M., Rangnekar, S., & Dalpati, A. (2011). Transformational leadership and human capital benefits: The role of knowledge management. Leadership & Organization Development Journal, 32(2), 106-126.
Crawford, C.B. (2005). Effects of transformational leadership and organizational position on knowledge management.Journal of Knowledge Management, 9(6), 6-16.
Dionne, S.D., Yammarino, F.J., Atwater, L.E., & Spangler, W.D. (2004). Transformational leadership and team performance. Journal of Organizational Change Management, 17(2), 177-193.
Moreover, they treat the employees with a tremendous amount of respect and look for their input. "Participative leaders allow employees to have input into the organization's decision-making processes" (yckman, 2011). Liza and Samuel treat all of their employees as if they are valued. However, the one area where Sammy's Sammies may need to improve in the participative leadership arena is in the treatment of the child-employees. While other employees' are valued for their input, both Liza and Samuel may be quicker to dismiss their children's input than the input from other employees. There is some blurring of the parent/boss line that is probably inevitable in a family-owned business and which, at this time, is not really detrimental to the business. However, one can see the possibility of this becoming a problem in the future as the children age and are less under the control of their parents.
Sammy's Sammies excels…...
mlaReferences
Baker, K. (2002). Chapter 13: Organizational communication. Retrieved November 14, 2011
from Air University website: http://www.au.af.mil/au/awc/awcgate/doe/benchmark/ch13.pdf
Baker, K. (2011). 10 methods to improve organizational effectiveness. Retrieved November
14, 2011 from Bright Hub website: http://www.brighthub.com/office/human-resources/articles/112905.aspx
Organizational Communications
Operational eporting
Operational reporting is a key part to the every day grind of a business. It helps the flow of daily operations while providing fast and reliable reports of day-to-day activities. All businesses have some elements in common with how they report data; yet, despite genre, the importance of operational reports remains high in any industry.
There are a number of crucial elements that would need to be in operational reports for various types of organizations. It is obvious that businesses operating in different industries will have different interests and necessities based on the individual nature of their genres. Still, there are a number of similarities that are often found across genre boundaries, especially in the case of the more detailed operational report. Any and all sales type organizations will need to cover transaction data in operational reports (). This is one of the top categories in any operational reports…...
mlaReferences
Lesikear, R.V., Flatley, M.E., & Rentz, K. (2008). Business Communication: Making Connections in a Digital World. 11th ed. Boston, M.A.: McGraw Hill.
Programing Pool. (2010). Advantages and disadvantages of operational reporting. PPR. Retrieved August 8, 2012 from http://www.programming-pool.com/blog/operational-reporting.html
Organizational Communication
Interview Overview -- Management in Health Care
For the purposes of this assignment, I interviewed an individual at a local hospital, to ask them, from a management perspective, what the challenges were in the present health care industry. Overall, when assured of confidentiality, the individual responded to me that health care presents some of the most difficult emotional and practical challenges, from a management perspective, for any management-level administrator. One of the most difficult organizational communication challenges is negotiating the completely different perspectives of the health care professionals in the arena of care, such as the doctors and nurses, with individuals at the hospital primarily concerned with cutting costs and fulfilling administrative, rather than care giving functions.
However, even doctors, nurses, and other practitioners primarily concerned with care can be at odds amongst themselves. In today's cost-cutting environment, nurses are often called upon to perform the tasks of doctors. This can…...
Organizational Communication
Management of Organizational Behavior-Leading Human Resources
Organizational Communication: Leadership Communication -- to the organization
No communication or group interaction where information is transmitted, whether via one individual to another worker, between members of a work group, or even from a founding CEO to his or her larger organization, begins with an immediate sense of trust and rapport. Rather, just as at a social party, there is an icebreaking period, followed by a heated period of involvement and then an increasing level of comfortable association. Likewise, all acts of organizational communication to some degree exhibit a tenuous staring period, a formal or informal engagement of the tasks at hand, and then finally a gradual cooling-off process. One way to think of this process is as follows: (1) forming, (2) storming, (3) norming (4) performing.
Dr Bruce Tuckman published this Forming, Storming, Norming, and Performing model in 1965 (and added a fifth stage, adjourning,…...
mlaWorks Cited
Business Balls. (2004) "Tuckman forming storming norming performing model." Retrieved 9 Jun 2005 at http://www.businessballs.com/tuckmanformingstormingnormingperforming.htm
Clark, Donald. (1 Jan 1990) "Leadership and the Tuckerton Model." Big Dog, Little Dog Website. Retrieved 9 Jun 2005 at http://www.nwlink.com/~donclark/leader/teamsuv.html
Group Dynamics. (15 Aug 2004) "What are the stages of group development?" Retrieved 9 Jun 2005 at http://www.wilderdom.com/group/StagesGroupDevelopment.html
The use of different surveys, are more of an informal approach that can be used to: indirectly solicit new ideas and help to corroborate if the strategy is working. This works in conjunction with formalized structure, to provide an overview, as to how the strategy is being accepted and what specific tactics need to be utilized to increase its effectiveness.
External
Externally the assessment strategy will provide a formalized structure, by showing overall views that the community has about KUSD. Where, the various interviews will help to indentify the opinions of select members of the community. The different surveys would serve as informal mechanism of indentify ways that the image can be improved and what possible challenges could lay ahead. This is significant, because this strategy will provide the board with: the general effects that it is having and what specific actions, they could take to address this issue in the…...
mlaBibliography
Downs, C. (2004). Communication Audits. Assessing Organizational Communication. (pp. 1 -- 20). New York, NY: Guliford Press.
Downs, C. (2004). The Interview. Assessing Organizational Communication. (pp. 76 -- 86). New York, NY: Guliford Press.
Gillis, T. (2006). Organizational Culture. The IABC Handbook of Organizational Communication. (pp. 33 -- 42). San Francsico, CA: Josey Bass.
Ihlen, O. (2009). Commentary. Public Relations and Social Theory. (pg. 349). New York, NY: Routledge.
Managing Change at Wal-Mart
Wal-Mart is among the unique success stories in the business world. Founded by Sam Walton in 1962, the company has expanded to become the largest corporation in the world. The success of this company can be attributed to a range of strategies culminating to higher productivity and reduced costs than competitors. These strategies allowed Wal-Mart to earn a high turnover while charging low prices. egardless of all the success, the company is experiencing problems. Even with the long-term held belief that workers must be treated well; the corporation has been a target of the workers, citing discrimination and working for long hours without overtime pay. All these warrant the need for change.
Understanding shared vision and organizational culture is a key determinant of success in introducing change. It is certain that in the organization, there will be resistance to change. Employees' basic way of life is likely to…...
mlaReferences
Kezar, A.J. & George Washington University. (2001). Understanding and facilitating organizational change in the 21st century: Recent research and conceptualizations. San Francisco: Jossey-Bass.
Mohan, M.L. (2013). Organizational communication and cultural vision: Approaches for analysis. Albany: State University of New York Press.
Yaeger, T.F., & Sorensen, P.F. (2009). Strategic organization development: Managing change for success. Charlotte: Information Age Pub.
Strategic Organizational Communication
Description of the Organization
In this discussion, my organization of choice will be McDonald's Corporation. On its website, the firm describes itself as a "leading global foodservice retailer with more than 35,000 local restaurants serving nearly 70 million people in more than 100 countries each day" (McDonald's, 2014). Like any other company keen on reflecting its intentions, McDonald's has a clear and precise mission statement that reads:
McDonald's brand mission is to be our customers' favorite place and way to eat and drink. Our worldwide operations are aligned around a global strategy called the Plan and Win, which center on exceptional customer experience -- People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customer's experience (McDonald's, 2014)
The company also has well-defined values that not only shape its culture but also support its vision. These values include; enhancement of customer experience by providing…...
mlaReferences
Barker, R. & Angelopulo, G.C. (2005). Integrated Organizational Communication. Lansdowne, Cape Town: Juta and Company.
Ben-Achour, S. (2013). McDonalds Fast Food Advice Becomes Corporate PR Lesson. Retrieved from http://www.marketplace.org/topics/business/mcdonalds-fast-food-advice-becomes-corporate-pr-lesson
McDonalds. (2014). Home Page. Retrieved from http://www.mcdonalds.com/us/en/home.html
O'Guinn, T., Allen, C., Semenik, R. & Scheinbaum, A.C. (2014). Advertising and Integrated Brand Promotion (7th ed.). Stamford, CT: Cengage Learning.
Likert's Four System's Theory And Organizational Communication
Within the organizational structure communication is key to overall success, efficiency and productivity. Understanding the elements that make-up successful communication within the organizational construct plays a huge role in shaping a corporation's culture and collected sense of morale. By providing all levels of the corporate structure with clear and open lines of communication facilitates trust and builds leadership qualities amongst subordinates. One can look at different theories and methods that focus on communication as a key tool for managers to gain deeper understanding of organizational behaviors and the meanings behind certain behaviors. Within the corporate setting, people communicate with different intentions to different people down the chain of command. Likert's theory of Four Systems believes in caring and nurturing employees to improve organizational operations and output. This theory believes an organization can function along a continuum of four systems or style of leaderships adopted…...
mlaReferences
Anderson, C.M., and Martin, M.M. (1995). Why Employee speak to Coworkers and Bosses. The Journal of Business Communication, 32, 249.
Brown, B. (2000). Organizational Communication Theories: Likert and Four Systems Theory. Retrieved June 5, 2005 from the World Wide Web: http://physinfo.ulb.acbe.cit_courseware/research/theories3.htm
ChangingMinds.org. (2005). Likert's Leadership Styles. ChangingMinds.org Web site. Retrieved June 5, 2005 from the World Wide Web: http://changingminds.org/disciplines/leadership/styles/likert_style.htm
Herzberg, F. (2005). Likert management systems and styles. Accel Team Web site. Retrieved June 5, 2005 from the World Wide Web: http://www.accel-team.com/human_relations/hrels_04_likert.html
New Communication Structure for an Organization
Communication skills are crucial to the survival of people and organizations throughout the globe. Actually, people and organizations increasingly depend on communication skills in order to achieve goals, meet needs, and realize expectations. The significance of communication is the survival of mankind is demonstrated in the rapid technological advancements, which are geared towards improving communication across geographical boundaries. For organizations, communication is the premise through which workers perform their respective jobs and responsibilities towards the achievement of established organizational goals and objectives. This paper outlines a proposal for the establishment of a new communication structure in an organization based on important concepts. In this case, the author examines five vital concepts for effective communication in an organization. Effective communication in an organization is realized through establishing an appropriate communication structure based on important concepts for successful communication.
Background Information
The modern working environment comprises diverse individuals from…...
mlaReferences
Anaeto, S.G. (2010). Managing Organizational Culture for Effective Communication. Medwell Journals, 5(2), 70-75. Retrieved from http://www.medwelljournals.com/fulltext/?doi=sscience.2010.70.75
Brubaker et al. (2014). Conflict Resolution in the Workplace: What Will the Future Bring? Conflict Resolution Quarterly, 31(4), 357-386.
Kandlousi, N. S. A. E., Ali, A. J., & Abdollahi, A. (2010). Organizational Citizenship Behavior in Concern of Communication Satisfaction: The Role of the Formal and Informal Communication. International Journal of Business and Management, 5(10).
Mayfield, J. & Mayfield, M. (2002, June). Leader Communication Strategies: Critical Paths to Improving Employee Commitment. American Business Review, 89-94. Retrieved from http://uthscsa.edu/gme/documents/LeaderCommunicationStrategies.pdf
Organizational CommunicationTo ensure that the improvements made at Providence Healthcare under CEO Walshs leadership are sustained and further developed, it is essential to focus on organizational communication. To do this, CEO Walsh should create an environment of open communication between staff, patients and stakeholders (Randhawa et al., 2021). This could be achieved by introducing or refining existing communication channels, such as email, phone calls and face-to-face meetings. The intention of these channels would be to provide an open forum where individuals can share their ideas and provide feedback, allowing the organization to continuously evaluate its progress and adapt accordingly.In order to embed the values that have been part of her leadership style and foster collaboration, CEO Walsh should also put in place effective internal and external communication strategies. For example, she could implement a values-based communication campaign to ensure that employees, stakeholders, and partners understand the importance of the values-based…...
mlaReferences
Heckert, A., Forsythe, L. P., Carman, K. L., Frank, L., Hemphill, R., Elstad, E. A., ... & Lesch, J. K. (2020). Researchers, patients, and other stakeholders’ perspectives on challenges to and strategies for engagement. Research Involvement and Engagement, 6(1), 1-18.
Randhawa, K., West, J., Skellern, K., & Josserand, E. (2021). Evolving a value chain to an open innovation ecosystem: Cognitive engagement of stakeholders in customizing medical implants. California Management Review, 63(2), 101-134.
Zuniga-Teran, A. A., Staddon, C., de Vito, L., Gerlak, A. K., Ward, S., Schoeman, Y., ... & Booth, G. (2020). Challenges of mainstreaming green infrastructure in built environment professions. Journal of Environmental Planning and Management, 63(4), 710-732.
China, India, and Nigeria have all had difficult relations with the est. But the examples of Bank of America and al-Mart show that a nation can put the past behind, if there are sufficient economic incentives to do so, and if the existing organization capitalizes on local strengths, such as a need for jobs, profitable wages for both the local population and the outside organization, and the desire for foreign capital. In the case of India, India has benefited from the influx of foreign money and technical knowledge, while the foreign company benefited from local technological know-how, a common language, and new technology to make outsourcing of it jobs profitable. China created cheaper goods for American consumers and generated a new base of consumers in China. But Halliburton failed to show respect for Nigerian environmental regulations, and paid the price in profits.
orks Cited
Agencies. (23 Nov 2004) "al-Mart concedes China can…...
mlaWorks Cited
Agencies. (23 Nov 2004) "Wal-Mart concedes China can make unions. China Daily. Retrieved 19 May 2005. http://www.chinadaily.com.cn/english/doc/2004-11/23/content_394129.htm
Bank of America earmarks $175M for operations in India." (10 May 2005) Sacramento Business Journal. Retrieved 19 May 2005 at http://sacramento.bizjournals.com/sacramento/stories/2005/05/09/daily12.html
Halliburton hit with Nigeria ban."(20 September 2004) BBC World News. Retrieved 19 May 2005 at http://news.bbc.co.uk/2/hi/business/3674370.stm
Jingjing, Jian. (29 Nov 2004) "Wal-Mart's China inventory to hit U.S.$18b this year." China Daily. http://www.chinadaily.com.cn/english/doc/2004-11/29/content_395728.htm
Organizational Communications
Part I: Description of the Organization
Tesla is a niche-market company organization that manufactures electric vehicles and batteries to advance the green energy movement in the modern world. Guided by the vision of the CEO, Elon Musk, Tesla began its car business by provided luxury brand vehicles under two models, the Tesla Model X and the Tesla Model S. Recently, the company has been working on mass production of a lower-priced brand, the Tesla Model 3, for consumers not in the market for luxury vehicles. Tesla’s mission statement is: “to accelerate the advent of sustainable transport by bringing compelling mass market electric cars to market as soon as possible” (Tesla, 2013). At the core of its business is the concept of providing a product that promotes sustainability and that does not rely upon the burning of fossil fuels for vehicle transportation. Tesla’s electric vehicles are battery powered rather than gas…...
Communication Climate in My Organization
Communication climate is defined as the network of personal relationships within an organization or the atmosphere of personal relationships/interactions within an organization (Mack, n.d.). Communication climate is an important aspect in the operations of an organization since its regarded as the glue that makes relationships within the organization to run smoothly. This concept is also regarded as the tone or mood of interpersonal communications that affect how people within an organization feel and perform their jobs. Communication climate is divided into two i.e. supportive climate or defensive climate. Supportive communication climate is an atmosphere that encourages open flow of information, enhanced employee participation and engagement, and constructive conflict. On the other hand, defensive communication climates are atmospheres that obstruct cooperation and hinder effective flow of information. This blog describes the communication climate in my organization and how it affects motivation and organizational/team commitment.
RiksPro's Communication Climate
RiksPro is…...
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