The reality is that coworkers are not always going to be able to get along in a successful and productive manner without manager intervention. A manager cannot avoid the conflict and hope that it disappears, because that runs the risk of the conflict erupting or simply spreading like a cancer throughout the entire organization. Instead, the manager must address the issue. Furthermore, while the manager cannot dictate the approaches of the coworkers, the manager, because the manager has some power over the coworkers, can ensure that the conflict is resolved and that no person is expected to simply accommodate the wants of a person who enters into conflict from a competing perspective.
Another power struggle in the health care setting that is amenable to negotiation and conflict management techniques is conflict with patients over payments. The payment environment for health care is incredibly complex and patients may genuinely misunderstand what…...
mlaReferences
Hayes, H. (2010, February 11). Applying conflict resolution skills in health care part I:
Principled negotiation method. Retrieved March 5, 2012 from Karl Bayer website: http://www.karlbayer.com/blog/applying-conflict-resolution-skills-in-health-care-part-i-principled-negotiation-method/
Kaufman, a. (2009). Conflict management strategy for health care organizations. Retrieved March 5, 2012 from Healthcare Conflict Management website: / Conflict%20 Management% 20in%20 Healthcare%20White%20Paper.pdfhttp://www.healthcare-conflict-management.com/documents
Kressel, K., Kennedy, C.A., Lev, E., & Taylor, L. (2002). Managing conflict in an urban health
Negotiation and Conflict Management
Third party interventions are often needed in order for conflicts to be effectively resolved. Whether or not a third party intervention is necessary depends on the severity of the conflict and whether the parties involved require outside assistance to maintain some sense of objectivity and reason while sorting through their dispute. Several skills characterize an effective third party in conflict resolution.
The readings outline several helpful attributes third parties demonstrate in effective interventions. These include: integrity; effective inquiry; listening; summarizing; framing; feedback; assertiveness; confidence; objectivity; sensitivity; empathy; the ability to give unconditional positive regard; and courage. I agree that all of these attributes and skills are necessary for successful third party interventions. The following discussion explains how all of these attributes fits into the context of a third party intervention.
The first helpful attribute of a third party is integrity. Demonstrating integrity within the context of conflict resolution helps…...
Negotiation and Conflict Management to esolve Power Struggles in Health Care Settings
Many health care organizations, especially tertiary facilities, consist of large numbers of diverse professional and support staff. Not surprisingly, as with all types of organizations, turf battles take place on a regular basis, conflicts occur, and the potential for health care workers to place their self-interest above the organization's best interests is always present. To determine how managers can best use the principles of effective negotiation and conflict management to resolve power struggles within health care settings, and what types of power struggles in health care settings are most amenable to the application of negotiation and conflict management techniques, specific ways to limit the potential abuse of power in health care organizations, as well as specific human resources strategies and transparency mechanisms that can prevent stakeholders from pursuing self-interested goals, this paper provides a review of the relevant…...
mlaReferences
Bateman, N. (2000). Advocacy skills for health and social care professionals. London: Jessica
Kingsley.
Golembiewski, R.T. (2000). Handbook of organizational consultation. New York: Marcel
Dekker.
Therefore, this marketing conflict has lead to the disaster, which could have been avoided, in my opinion, if the owner would have understood the commercial laws of the market and would have promoted the road cars' line.
Moreover, the crisis has been amplified by another event: "In November 1961 a dispute between Enzo Ferrari and his sales manager, Girolamo Gardini, turned into a crisis. Girolamo Gardini threatened to leave the company. Enzo Ferrari responded to the threat by throwing out Girolamo Gardini, and several employees who agreed with Girolamo Gardini were also ousted." Therefore, the professional relationships were not based on consensus and negotiations.
It is sure that the history of Ferrari form the 1970s onwards would have been different if the above mentioned conflicts, especially the latter one, would have been solved through negotiations. For example, the staff of the company could have been divided in 2 teams, one of…...
mlaBibliography
Ferrari World, at http://www.ferrariworld.com/FWorld/fw/index.jsp
Ferrari, at http://en.wikipedia.org/wiki/Ferrari
The History of Ferrari, at http://ezinearticles.com/?the-History-of-Ferrari&id=106449
Conflict Resolution and Thinking Styles, at http://www.syre.com/versionanglaise/Conflict.htm
Potapchuk goes on to say that communities need centers of support for collaborative work, including the facilities, tools, and staff needed. There is merit in this suggestion, especially considering that many of the people involved in community collaboration efforts may not be trained or skilled in conflict management, collaboration, and communication. Effective tools and trained staff could help to ensure collaborators are able to work together effectively.
Potapchuk also says that communities need to continue their work on issues of race, class, and culture. This statement links back to Potapchuk's argument that underlying issues limit progress. However, it is unclear whether this is really a problem limiting progress. In fact, it seems that this is a much larger issue and one that collaborative community groups may not be able to overcome. Instead, it seems like it would be more reasonable for groups to be given the tools to work together…...
mlaReferences
Potapchuk, W. (1999). "Moving From Collaborative Processes To Collaborative Communities Building Our Agenda." Mediate.com. Retrieved October 21, 2005. URL:
http://mediate.com/articles/collabcomm.cfm
Weiss, J.F. (2005). "You Never Can Tell." Mediate.com. Retrieved October 21, 2005. URL: http://www.mediate.com/articles/weissJF1.cfm
Yet when we would go shopping the pressure has becoming more and more intense to spend thousands of dollars to redecorate the entire condo. I questioned the use of our credit for that if we were planning to start a family immediately after getting married. The conflict escalated until we had a major argument on the way back from furniture shopping one night, with my position being that if she wanted all this new furniture she would have to keep working to pay for it. She could not stop working and also get the furniture; besides we had not even talked about furnishing a baby's room and all those expenses. My point was simple: if we spend more we will have to work more hours, even more jobs to pay for them. To take on even more expenses and give up a salary now would be crazy, I insisted.…...
However, such strategy has the outcome in compliance in absence of commitment and feelings of frustration and resentment.
The fourth strategy is I lose a little, you win a little. The placate yield style represents a concern for the effects of conflict on the welfare and durability of all relationships that is entered. The hypothesis is that human relationships are so flexible that they cannot endure the trauma of working through normal differences. Therefore, the inclination is towards withdrawing from the conflict and pleases others by ignoring, denying and avoiding conflict. When the differences continue it is found worthwhile in placating and submitting oneself to ones objectives being seen as effective modes of self-protection and safeguarding our relationships with others. One-sided domination in ones relationship is evident in such type of strategies.
Finally, the strategy is 'I win, you win'. This approach to conflict resolution is regarded as the dominant style…...
mlaReferences
Conflict Management Styles" (2002) Retrieved at Accessed 14 September, 2005http://www.njit.edu/activities/conflict.pdf .
Hartwick, Jon; Barki, Henri. "Conflict Management Styles of Users and Analysts, and Their
Impact on Conflict Resolution" (1999) Retrieved at 12 September, 2005http://csdl2.computer.org/comp/proceedings/hicss/1999/0001/07/00017036.PDFAccessed
Lingren, Herbert G. "Managing Conflict Successfully" Retrieved at Accessed 12 September, 2005http://ianrpubs.unl.edu/family/heg181.htm .
Culturally, the Bush administration failed miserably at understanding what needed to be done within the Iraqi cultures. For example, Diamond notes that the U.S. tried to build security through an Iraqi police for4ce but that effort "withered from haste, inefficiency, poor planning, and sheer incompetence." Cops were rushed on the job with "too little training, insufficient vetting, and shamefully inadequate equipment" (Diamond, 2004). The U.S. lacked "an effective political strategy for postwar Iraq"; the U.S. never grasped the fact (based on Iraqi culture) that while "most Iraqis were grateful for having been liberated" from Saddam, that gratitude was mixed with "deep suspicion" of the real motives of the Americans. In reality, the Iraqis saw a "estern, Christian, essentially Anglo-American" power occupying their country.
Also, the Americans mistakenly thought that briefcases full of cash would bring political security. American officials in 2004, eager to hold elections in Iraq, "...offered some Sunni tribal…...
mlaWorks Cited
Collier, Paul. "The Market for Civil War." Foreign Policy issue 136 (2003): 38-46.
Diamond, Larry. "What Went Wrong in Iraq?" Foreign Affairs 83.5 (2004): 34-56.
El-Khawas, Mohamed a. "Nation Building in a War Zone: The U.S. Record in Iraq, 2003-
2007." Mediterranean Quarterly 19.1 (2008): 42-62.
Cross-cultural conflict management
According to the research of Geert Hofstede, Malaysia scores a 26 on individualism, which means that it is a collectivist country, characterized by “long-term commitment to the member group”, where loyalty is one of the most important aspects of the culture (Hofstede Insights, 2018). Because collectivist cultures place a value on long-term relationships, and loyalty to the group, these elements help define when conflict exists, and how it is resolved.
Indeed, the idea of conflict itself is subject to cultural values – the American view of conflict tends to reflect when two people disagree on something, and that disagreement seems to be intractable. Yet, in many of Asia’s collectivist cultures, the approaches to conflict are quite different. Part of the difference is that in the US, interpersonal conflict can be resolved by the two parties simply walking away from the transaction or conflict. In Asia, time frames are longer…...
Teams, Diversity, Stakeholders, and Organizational Conflict
The role of leadership in managing conflict in interpersonal, team, and organizational contexts in times of change, with a particular focus on downsizing
The term leadership can be defined as the actions an individual takes when he or she directs the activities of a team or group. the behavioral aspects or actions taken by a leader to influence his team and to help the team cope with change are some of the most important aspects of leadership (Abdulaziz Al-Sawai, 2013). Whenever a leader announces change in a company, it is only natural for employees to hope that the outcomes would affect them advantageously. All staffs normally hope that the management or the supervisors will take into account their efforts and needs. Hence, trust between the employees and their leaders is one of the most crucial factors in influencing how employees will react in response to proposed…...
mlaReferences
Abdulaziz Al-Sawai. (2013). Leadership of Healthcare Professionals: Where Do We Stand? Oman Medical Journal, 285-287.
Frederick P. Morgeson, D. Scott Derue, & Elizabeth P. Karam. (2010). Leadership in Teams: A Functional Approach to Understanding Leadership Structures and Processes. Journal of Management, 5-39.
Helder Moura, & Jose Cardoso Teixeira. (2016, October 6). Managing Stakeholders Conflicts. Retrieved from Repositorium: http://repositorium.sdum.uminho.pt/bitstream/1822/17572/1/Managing%2520stakeholder's%2520Conflicts.pdf
Jacob Bercovitch. (n.d.). CONFLICT AND CONFLICT Management IN ORGANIZATIONS: A Framework for Analysis. Canterbury: University of Canterbury.
individual deals with conflict reflects on his or her attitude, maturity level, and self-confidence. Explain how you would use the five basic rules when dealing with conflict to handle a conflict that you experience at work. Explain in detail.
Maturity and the ability to think and behave rationally is obviously the linchpin of dealing with conflict properly. Many people tend to react viscerally and with no hesitation when it comes to conflict. This would be a mistake…and potentially a big one. Rather than acting too prematurely and without the proper amount of diligence, a thorough and well-considered assessment of the problem should be done. Further, other parties involved in the issue should be approached with respect and deference and only when emotions are not flaring. If things get heated, people should disperse and circle back later. Further, getting heated in general over something that is not life and death is…...
Conflict and NegotiationFunctional or Dysfunctional?When unequal amounts of power or resources are at stake, conflict is likely to occur. In the workplace, conflict may arise between employees or between employees and management. When a conflict erupts, management may need to intervene in order to resolve the issue. Depending on the approach taken, the conflict may be classified as functional or dysfunctional. A functional conflict is one that results in a positive outcome for the organization, such as increased creativity or improved decision-making (Bauer & Erdogan, 2012). A dysfunctional conflict, on the other hand, is one that harms the organization, such as decreased productivity or damaged relationships. In order to determine whether a particular conflict is functional or dysfunctional, it is necessary to consider the goals of the organization and the impact of the conflict on those goals. At Google, a conflict emerged when employees revolted over a company contract with…...
mlaReferencesBauer, T., & Erdogan, B. (2012). Chapter 10: Conflict and negotiations. Organizational Behavior. Lardbucket.orgLiddle, David. ( © 2017). Managing conflict: a practical guide to resolution in the workplace. [Books24x7 version]Shearouse, S. H. (2011). Chapter 5: How we respond: Approaches to conflict. Conflict 101: A manager\\\\\\\\\\\\\\\'s guide to resolving problems so everyone can get back to work. New York: AMACOM. [eBook Business Collection]
In these kinds of situations, the health care professional is taking the middle ground to satisfy both parties (which will lead to a number of challenges). This is from both sides feeling that they have won and will want more down the road. The only difference is that they are more emboldened in their position. This is problematic, because it can make the underlying situation worse in the future. (Feldman, 2008, pg. 128) (Daniels, 2004, pp. 485 -- 486)
To avoid these kinds of situations requires that compromise should be used as a solution when both sides agree to accept the proposal. This does not mean coming back in the future and exhibiting the same kind of behavior to achieve what they want. Instead, both parties have to be willing to accept the compromise completely. If this kind of approach can be taken it will create win -- win situations.…...
mlaReferences
Cavanaugh, S. (1988). The Conflict Management Style. Intensive Care Nursing, 4 (3), 118 -- 123.
Daniels, R. (2004). Nursing Fundamentals. Clifton, NY: Thomason.
DiMatteo, M. (1998). The Role of the Physician. Western Journal of Medicine. 168 (85), 328 -- 333.
Feldman, H. (2008). Nursing Leadership. New York, NY: Springer.
Conflict Case StudyFunctional or Dysfunctional?Conflict is a normal and healthy part of any relationship. It provides an opportunity for growth and resolution, and can even help to strengthen the bond between two people. However, not all conflict is created equal. Functional conflict is marked by healthy communication and a mutual respect for each others opinions. Both parties feel safe expressing their thoughts and views, and are willing to compromise in order to find a resolution. In contrast, dysfunctional conflict is characterized by winner-takes-all mentality, stonewalling, and a general lack of respect, and it can harm an organization. As Bauer and Erdogan (2012) state, Conflict can be dysfunctional if it paralyzes an organization, leads to less than optimal performance, or, in the worst case, leads to workplace violence. This kind of conflict often leads to arguments and resentment, and can damage the relationship beyond repair. It is important to be able…...
mlaReferencesBauer, T., & Erdogan, B. (2012). Chapter 10: Conflict and negotiations. Organizational Behavior. Lardbucket.orgCliffe, S. (1999). Can This Merger Be Saved? Harvard Business Review, 77(1), 28-44.Liddle, David. ( © 2017). Managing conflict: a practical guide to resolution in the workplace. [Books24x7 version]Luthans, F., Luthans, K. W., & Luthans, B. C. (2015). Chapter 9: Stress and conflict. Organizational behavior: An evidence-based approach. Charlotte, North Carolina: Information Age Publishing, pp. 258-264.
Intercultural Conflict Management
Today's society is a multicultural environment that holds both extreme promise and conflicts (Adler, 1998, pp. 225-245). Through rapid developments in technology, global communication has been revolutionized in the past few decades. By the end of the twentieth century, new technology made it simple for people in different cultures to communicate with each other at lightning speeds.
As a result, a greater number of people are exposed to cultures other than their own. Due to communication technology, people are no longer isolated by borders and other obstacles and have ample opportunities to experience different cultures.
However, this incredible occurrence has brought conflict amongst people from different cultures, due to differences in language, manners, opinions, lifestyles and other factors. As a result, intercultural conflict management has become necessary in helping people to understand one another.
About Conflict
Conflict occurs at all levels of human interactions, whether it is interpersonal, social, national, or international.…...
mlaWorks Cited
Adler, Peter S. Beyond Cultural Identity. (1998) Reflection on Multiculturalism. MA: Intercultural Press.
Augsburger, David. (1992) Conflict Mediation Across Cultures. Louisville: Westminster/John Knox Press.
Avruch, K. (1998). Culture & Conflict Resolution. Washington, DC: United States Institute of Peace Press.
Avruch, Kevin and Peter Black. (1991). The Culture Question and Conflict Resolution. Peace and Change Vol. 16.
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