Management Information Systems
Internet business-to-business sales will attain approximately $1.3 trillion in 2003 and, in 2004, business-to-consumer sales will attain approximately $100 billion. E-businesses at the moment have attained a point where they are trying to move away from a superficial analysis of their customers to engaging in rich customer relations. Strategic customer relationship management and its relationship to e-business is the focus of this paper.

Internet business-to-business sales will attain approximately $1.3 trillion in 2003 and, in 2004, business-to-consumer sales will attain approximately $100 billion (Lord, 2000). Near 2005, U.S. companies will use $63 billion yearly on online marketing, advertising, as well as Email Marketing (Forrest, E. And . Mizerski, 2001). The Gartner Group estimates that 75% of all e-business schemes will not succeed owing to a deficient in technical perceptive and poor business preparation (Lord, 2000). In spite of the risks, the Internet challenge is fascinating. Flourishing e-businesses in the…...

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References

Anonymous (2001, October). Consumer goods companies can boost revenues via e-CRM. Direct Marketing 64(6), 26.

Butler, S. (March/April, 2000). Changing the Game: CRM and the e-World. Journal of Business Strategy, 21, 13-14.

Davids, M. (November/December, 1999). How to Avoid the 10 Biggest Mistakes in CRM. The Journal of Business Strategy, 20, 22-26.

Forrest, E. And R. Mizerski, Eds. (1996). Interactive Marketing: The Future Present, Lincolnwood Illinois: NTC Business Books, 1996.

Management Information Systems
Worksheet with Formulas

Agreed purchase price of the house (£)

Annual cost of living increase (£)

Annual buildings insurance premium (£)

Annual house maintenance expense (£)

Annual house appreciation rate (%)

Bank deposit interest rate (%)

Bank loan interest rate (%)

Cost of petrol per litre (£)

Council Tax Band A, lowest value (£)

Council Tax Band B, lowest value (£)

Council Tax Band C, lowest value (£)

Days worked per year (days)

Deposit percentage (%)

Distance of house from work (km)

Expected value of renovated house (£)

Initial renovation expenses (£)

Mortgage interest rate (%)

Mortgage percentage (%)

Mortgage repayment period (years)

Personal loan repayment period (months)

Petrol consumption (km/litre)

Savings (£)

Solicitor's fees (£)

Stamp duty limit (£)

Stamp duty rate (%)

VAT rate (%)

INITIAL COSTS

Deposit

PurchasePrice*10%

Solicitor's Fees (including VAT)

SolicitorFee+(SolicitorFee*17.5%)

Stamp Duty Applicable

IF (PurchasePrice>StampDutyLimit, PurchasePrice*StampDutyRate,0)

Total initial costs

Deposit+SolicitorFeeIncVAT+StampDutyApplicable

Amount of personal loan required

Amount placed in bank

CONTINUING COSTS

Year 1

Council tax

VLOOKUP (PurchasePrice,$B$11:$C$13,2)

Insurance premiums

AnnualInsurancePremium

House maintenance

AnnualHouseMaintenance

Travel to and from work

DistanceOfHouseFromWork*2)/PetrolConsumption)*CostOfPetrolPerLiter)*

DaysWorkedPerYear

Initial renovation

InitialRenovationExpense

Mortgage repayments

1)*PMT (MortIntRate, MortRepayPeriod, MortPerc*PurchasePrice)

Personal loan repayments

Less bank account interest

AmtPlacedInBank*BankDepIntRate)*(-1)

Total continuing costs

CouncilTax+InsurancePremium+HouseMaintenance+Travel_to_and_from_work+

InitialRenovation+MortgageRepayments+PersonalLoanRepayments+

LessBankAccountInterest

CAPITAL COSTS

Interest on savings lost

Savings*BankDepIntRate)+LessBankAccountInterest

END OF YEAR SUMMARY

Total costs…...

Unit Three writing assignment: How are partner relationship management (PRM) and employee relationship management (ERM) related to customer relationship management (CRM)?

As the primary objective of CRM is to provide businesses with a 360 degree view of their customers, Partner Relationship Management (PRM) is used for providing companies a 360 degree view of their distribution channel partners. Employee Relationship Management (ERM) systems also use the same foundation of CRM, yet the focus of these specific types of systems are on employees instead of customers.

Many businesses that rely on indirect channels of distribution for a significant proportion of their revenue rely on PRM systems to manage their channels through automated applications often delivered in security-protected portals or websites. Included in these portals are applications for managing sales lead generation programs, reimbursement of advertising that distribution channel partners have paid for, and applications that give distribution channel partners the ability to track their…...

Like, in the case of public sector training project which aim at providing new skills for the unemployed, (ichard Heeks, 1998). Such project turns inputs of staff labor, equipment and money to a level of outputs skilled individuals who have undergone training through process of training delivery. B) a monitoring mechanism: The mechanism tends to collect information concerning the outputs from the process. In this case, the information to be gathered is about the number of trained people as well as the extent of their new skills within the training project. C) a comparison mechanism: It compares the collected information regarding current performance with previous information from the targets, benchmarks, set plans among others. Such distinct information signifies the information needs of the monitoring and control system. Like, it will compare information on actual gained skills with skill gain targets. The name given to this system is evaluation mechanism.…...

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Reference

Richard Heeks, (1998). "Public Sector Management Information System" Institute for Development Policy and Management, University of Manchester. Retrieved April 2, 2013 from http://unpan1.un.org/intradoc/groups/public/documents/untc/unpan003962.htm

The information security system also helps in the provision of guidelines in the analysis and in the evaluation of security systems which are considered vulnerable to be used based on the former or initially used security measures in the organization system e.g. The use of anti-viruses, firewalls, intrusion detectives etc.

ole of ethics when building customer database

Ethics refers to the that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions. In the process of building a customer database there is need of both professional/business ethics and personal ethics.

In developing the databases, customer relations needs to be developed in order to identify the need and preferences of a customer and also to help in constructing satisfactory customer survey on the customer preference on goods and services. Taking…...

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References

Carter McNamara, MBA, PhD. Published by Authenticity Consulting, LLC, (2000).

Adapted from the Field Guide to Leadership and Supervision. Retrieved April 23-2011 from  http://managementhelp.org/org_thry/culture/culture.htm 

Craig Huey, How to Build Your Customer Database Retrieved April 23, 2011 from  http://www.melissadata.com/enews/articles/0806c/3.htm 

ISC Technologies, Kochia, (2006). The importance of information security. Retrieved April 23-

This is an invaluable tool for analyzing how to improve the internal communication systems, processes and procedures as a result.
A second series of tools are business process management (BPM) and Business Process e-engineering (BP) based, and provides the next step in streamlining the internal communication system of a company. BP techniques can take a more strategic overview of where internal communication systems are strong and weak, and through the use of the data from value stream mapping, also define strategies for enabling greater performance as well (amirez, Melville, Lawler, 417). BP-based techniques are highly effective for completely redefining the structure of an organization to make communication more focused on strategy and less on functional dividing lines.

Conclusion

The use of value stream mapping, BPM and BP tools and techniques will quickly tell a company how effective they are being in communicating or not. It will also define the strengths and weaknesses…...

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References:

Chen, J., Y. Li, and B. Shady. "From value stream mapping toward a lean/sigma continuous improvement process: an industrial case study. " International Journal of Production Research 48.4 (2010): 1069.

Ramirez, R., N. Melville, and E. Lawler. "Information technology infrastructure, organizational process redesign, and business value: An empirical analysis. " Decision Support Systems 49.4 (2010): 417.

Jeff Toms. "Improving delivery and content through technology and collaboration. " Industrial and Commercial Training 42.7 (2010): 394.

Thus, the new model is highly competitive on the market and succeeds in complying with the consumers' needs when these arise.
Other advantages of the MIS are the decrease in repetitive work, the enforcement of standard practices, the replacement of paper-based design review process with digital product models and a higher rate of information re-use. In other words, the system will act like a bridge between input data referring to manufacturing, sales, distribution, personnel, inventory, and output data like financial reports or charts which allow managers to draw up a pertinent business analysis. The efficiency and effectiveness of such a system is perfectly outlined by the use of CASE/ERP, the MIS implemented by the Shanghai Automobile Industry Sales Corporations (http://www.lansa.com/casestudies/shanghai.htm).

ibliography

Shanghai Automobile handles rapid growth with integrated LANSA ERP package (2007). On the Internet at www.lansa.com/casestudies/shanghai.htm. Retrieved January 18.

Teamcenter helps Chinese automaker position for international competition (2006). On the Internet at…...

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Bibliography

Shanghai Automobile handles rapid growth with integrated LANSA ERP package (2007). On the Internet at www.lansa.com/casestudies/shanghai.htm. Retrieved January 18.

Teamcenter helps Chinese automaker position for international competition (2006). On the Internet at   Retrieved January 18, 2007.http://www.ugs.com/about_us/success/shenyang.shtml .

Information on management systems (2007). On the Internet at   January 18, 2007.http://en.wikipedia.org/wiki/Management_Information_System.Retrieved 

The most critical elements of how MIS systems and processes are contributing to efficiency of enterprise-wide procurement strategies also includes cost reduction through process improvement (Bernstein, Kok, 554, 555). The distributed order management process workflow specifically that links suppliers to companies purchasing their products relies in a high degree of pricing, product availability and data synchronization to function correctly. The use of MIS systems and processes together are automating the distributed order management process globally for companies who have suppliers located around the world. These supplier networks (Bernstein, Kok, 567) are supported through XML-based connectivity and integration to ensure real-time data is available. With this data, companies can better manage their supply chains to performance levels not possible without the analytics made possible through the use of MIS systems and data.
ecommendations

The future trends in data security will continue to focus on the high level of mobility WiFi, FID (Ozdemir,…...

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References

Bernoff, J., and C. Li. "Harnessing the Power of the Oh-So-Social Web. " MIT Sloan Management Review 49.3 (2008): 36.

Bernstein, F., and A. Kok. "Dynamic Cost Reduction Through Process Improvement in Assembly Networks. " Management Science 55.4 (2009): 552-567.

Blanca Hernandez-Ortega, Julio Jimenez-Martinez, and M. Jose Martin-DeHoyos. "The effect of experience on web procurement: An intersectorial analysis of small firms. " International Journal of Entrepreneurial Behaviour & Research 15.1 (2009): 7.

M Hondo, N Nagaratnam, and A Nadalin. "Securing Web services. " IBM Systems Journal 41.2 (2002): 228-241.

This is also in the context of bringing more relevant information to customers across all of these social media channels, and always living by the axiom of getting what you give (Bernoff, Schadler, 2010).
Social media channels need to be orchestrated as any other multichannel strategy, with the leading companies globally today realizing that each of their customer bases relies on different social media channels for different needs (Bernoff, Schadler, 2010). Taking this approach to seeking out information and insight on customers will not only speed the sales and buying cycles, it will also set the foundation for strong trust to be created with prospects and customers both (Woodcock, Green, Starkey, 2011). Imagine in Untied Airlines had taken this enlighten view and gone into a full service recovery strategy with the CEO not only replacing the guitar but sponsoring the band's tour and giving each a lifetime pass on United…...

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References

Ang, L. (2011). Is SCRM really a good social media strategy? Journal of Database Marketing & Customer Strategy Management, 18(3), 149-153.

Bernoff, J., & Schadler, T. (2010, Empowered. Harvard Business Review, 88(7), n/a-n/a.

Carolyn, H.B., & Parasnis, G. (2011). From social media to social customer relationship management. Strategy & Leadership, 39(5), 30-37.

Greenberg, P. (2010). The impact of CRM 2.0 on customer insight. The Journal of Business & Industrial Marketing, 25(6), 410-419.

Advanced data analysis and business intelligence are also reflecting the change in the perception of time on the part of customers using social networks. In previous CM systems rarely was the time-to-respond or any other metric used for evaluating how quickly and thoroughly a company responded. No longer, as the combining of insights gained from analyzing customers' comments on social networking sites is showing many companies that they have a wide gap between how they perceive time vs. their customers (Whiting, Donthu, 2009). Time and trust also are driving the next layer of the structure of CM systems as defined by Gartner which is the definition of CM technologies.

Applications, architectures and infrastructure of CM systems are seeing the greatest impact from social networking. From the widespread adoption of Salesforce.com, a series of CM applications-based entirely on the Software-as-a-Service (SaaS) model to the integration to Facebook, Friendfeed, Twitter and in some…...

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References

Colin Beasty. 2006. RE: TOOLING. Customer Relationship Management, September 1, 46.

Bernoff, J., and C. Li. 2008. Harnessing the Power of the Oh-So-Social Web. MIT Sloan Management Review 49, no. 3, (April 1): 36-42.

Boiy, E., and M. Moens. 2009. A machine learning approach to sentiment analysis in multilingual Web texts. Information Retrieval 12, no. 5, (October 1): 526-558.

Choi, R., and R. Wong. 2009. Efficient Filtering of Branch Queries for High-Performance XML Data Services. Journal of Database Management 20, no. 2, (April 1): 58-83.

For marketers, the implication is clear: share freely and give of your expertise if you want to excel on this new medium. Case study after case study from Groundswell, the best-selling book by Josh Bernoff and Charlene Li make this point abundantly clear (Bernoff, Li, 2008).If there is one downside of this experience of evaluating Twitter it is the ferocious appetite many have for fame for anything and the tendency on both individuals' and companies' part to use Twitter as a megaphone, not a telephone. The telephone is best used for listening, and the same holds true for social media especially Twitter.
Conclusion

The value of Twitter is very evident. Like any learning platform and communications channel, it must be managed to a very high value and always governed by the axiom of getting what you give. The sad, even pathetic attempts by so many to become famous clog up this…...

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References

Bernoff, J., & Li, C. (2008). Harnessing the power of the oh-so-social web. MIT Sloan Management Review, 49(3), 36-42.

Curran, K., O'Hara, K., & O'Brien, S. (2011). The role of Twitter in the world of business. International Journal of Business Data Communications and Networking, 7(3), 1.

Lowe, B., & Laffey, D. (2011). Is twitter for the birds?: Using twitter to enhance student learning marketing course. Journal of Marketing Education, 33(2), 183.

Rinaldo, S.B., Tapp, S., & Laverie, D.A. (2011). Learning by tweeting: Using twitter as a pedagogical tool. Journal of Marketing Education, 33(2), 193.

Cloud computing is a trend in technology providing cost control and real agility business benefits. Nevertheless, services based on cloud computing are currently floating outside privacy and security standards, which is likely to be decades old thus failing to address concerns such as shared tenancy and virtualization (Gibson, 2011). Similarly, cloud computing comes with more challenges; providers of cloud services are likely to outsource third party experts and if such links are not secure, they have high chances of influencing the entire security level of cloud computing. In extreme occasions, other services provided by cloud, such as resource sharing and multi-tenancy have chances of introducing what is commonly known as class breaks if the mechanisms separating routing, memory and storage may fail. In the end, doors to data theft, invalidated assurance levels, and service disruptions may be opened for both the clients and the providers of cloud services (Gibson, 2011).

Corporations…...

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References

Gibson, D. (2011). Managing risk in information systems. Sudbury, MA: Jones & Bartlett

Learning.

James, D. (2008). Buying information systems: selecting, implementing and assessing off-the-

shelf systems. Hants: Gower

Body Clowning
It is not only nudity that is stereotyped with women in ads in Australia but also the women are shown displaying their bodies as the clown would do. The clothes of women models have shrunk from the skirts to bikinis. The total nude pictures are also common. The men on the other hand are shown in decent dressing displaying an elegant style. The women are asked to take closer shots than the men. The women are not only hired and casted nude in the ads of women personal care products but also the men related items and services.

7. Mock Assault Games

Even in the groups where there are more men than women, the women are mocked more for their gender related stupidity, nudity and physical weakness. They are treated as representatives of female gender not mere human beings.

8. Licensed Withdrawal

The women are often portrayed to engage in activities that…...

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References

10 great tips for effective advertising without the cost, (2012), retrieved from;

http://www.icommerceteam.com/articles/10-great-tips-for-effective-advertising-without-the-cost/

192 Creative, Smart & Clever Advertisements, (2008), Retread from:

 http://justcreative.com/2008/07/30/192-of-the-best-smart-clever-creative-advertisements/

NGO Management Information System
Today, the effective management of any contemporary organization has largely become dependent on management information systems (MIS) in place. It is important to note that when it comes to the formalization and implementation of organization-wide procedures and systems, the relevance of information systems cannot be overstated. In this text, I will come up with a recommendation of an appropriate MIS for a Non-Governmental Organization undertaking its operations in a third world setting.

Management Information Systems: A Brief Overview

According to Lucey (2004), MIS does not have an assigned definition. In the author's opinion, the definition of MIS is largely dependent upon the emphasis of any given writer. However, one way of defining MIS according to Lecuit, et al. (1999, p. 2) "is as a tool to collect, analyze, store and disseminate information useful for decision-making in a project." Hence in basic terms, MIS can be viewed as a system…...

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References

Epstein, M.J., 2008. Making Sustainability Work: Best Practices in Managing and Measuring Corporate Social, Environmental and Economic Impacts. California: Berrett-Koehler Publishers.

Gupta H., 2011. Management Information System: An Insight. New Delhi: International Books House PVT.

Joseph, S.J. & Mohapatra., S. 2009. Management Information Systems in Knowledge Economy. New Delhi: PHI Learning Private Limited.

Lecuit, L. et al., 1999. DeMIStifying MIS: Guidelines for Management Information Systems in Social Funds, Volumes 23-443. Washington, DC: World Bank Publications.

Dobson Farm Products System Analysis Report
Dobson Farm Products began operations in 1983 as a small producer of poultry products including meat and eggs. They began as a family business with an office in a room of their farmhouse. In 1990 the operation had grown to a point where they had to hire a secretary, accountant, sales manager, and seven production workers. The company has grown exponentially and now they find that it is time to automate many of the tasks previously performed by the small staff. They are building a 86,000 square foot facility and are hiring additional staff. They are adding a human resources department, shipping department, receiving department, and processing facility. The company retained Computer Systems Analysts, Inc. To analyze their current information systems and to design a system that would meet both the immediate and future projected needs of the growing company. The following report summarizes the…...

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Works Cited

Wilson, Tom, Information-seeking Behavior: Designing Information Systems to meet our

Clients' Needs. Department of Information Studies. ACURIL: Association of Caribbean

University, Research and Institutional Libraries. XXV Conference, 1995.

Zich, Janet. Design an Information System To Fit the Organization. Stanford University.