Hospitality Management
Defining and Observing Hospitality Management

Defining Hospitality Management

The hospitality industry incorporates a broad range of different types of business, all of which have a common characteristics; providing some type of service which has a focus on the services where the provision of hospitality is a central element of the that service, and is a sub-category within the service sector. The industry includes hotels and lodgings, cruise ship companies, restaurants, theme parks and the other fields which may be incorporated in the tourism industry. The Oxford English Dictionary (2013) defines manangment as "the process of dealing with or controlling things or people." Mintzberg (et al., 2011), states that management has four functions; planning, organizing, leading and controlling. Bringing these together, hospitality management refers to the role undertaken by mangers in the hospitability industry; it also refers to the study of the hospitality industry, incorporating all theories, tasks and processes associated with…...

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References

MBA Brief, (2013), Hospitality Management, accessed at   on 21st November 2013http://www.mbabrief.com/what_is_hospitality_management.asp 

Mintzberg Henry, Ahlstrand Bruce, Lampel Joseph B, (2011), Strategy Safari: The Complete Guide Through the Wilds of Strategic Management, Prentice Hall

Mullins, Laurie J; Dossor, Penny, (2013), Hospitality Management and Organizational Behavior, Pearson

Oxford English Dictionary, (2013), Management, accessed at   on 21st November 2013http://www.oxforddictionaries.com/definition/english/management 

" (2000)
The work of George Hermanson entitled: "Paradise and Hospitality" states that hospitality "...was crucial in the world of the ible. In a desert environment - hot days, cold nights, where food and water are scarce, hospitality literally meant the difference between life and death. Even today among the edouin, offering hospitality to travelers is a requirement of tribal life. Our texts this morning illustrate the place and importance of hospitality in our faith." (2008) it is related by Hermanson that the story of the Exodus in the ible is about God's hospitality to God's people. Lost, tired, and hungry, the children of Israel are starting to lose hope in a promised land. God feeds them with quail and manna. God offers them hospitality in the desert. An act that more than restores their bodies - it restores their spirits. This image of feeding is played out in the New…...

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Bibliography

Chandler, Paul-Gordon (2005) Sacred Hospitality 'Middle Eastern Style' December 2005. Inland Episcopalian. Online available at  http://www.paulgordonchandler.com/sacredhospitality.pdf 

Church Hospitality Assessment (2002) Evangelism Coach. New Life Ministries 2002. Online available at  http://www.evangelismcoach.org/2007/02/church-hospitality-asessment 

Hart, Dirk J. (2008) the Architecture of Hospitality. Reformed Worship. Resources for Planning and Leading Worship. Online available at  http://www.reformedworship.org/magazine/article.cfm?article_id=104 

Hermanson, George (2008) Paradise and Hospitality. Online available at  http://www.georgehermanson.com/2008/09/paradise-and-ho.html

Hospitality Management. Aspects of external customers on the night club business.
The nightclub industry is a highly competitive and consumer driven market that focuses on client centric services such as top shelf alcohol and VIP lounge private entertainment. Consumers of the night club vary as much as the type of night club venue varies. Some night clubs offer a VIP lounge while others do not. In fact, the majority of night clubs actually are dance clubs but are within the night club category as they attract the same clientele.

Men and women frequent night clubs and according to Moss, Parfitt, & Skinner (2009), expect perhaps different amenities or experiences that are gender specific. "It (research) suggests that an understanding of the gendered nature of place and the differing preferences of men and women can assist businesses in shaping their product and services around the needs of their customers. In Phase 1 of…...

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References

Goulding, C. & Shankar, A. 2004, Age is just a number: Rave culture and the cognitively young "thirty something," Emerald Group Publishing, Limited.

Losekoot, E., Ruud, v.W. & Wood, R. 2001, Conceptualising and operationalising the research interface between facilities management and hospitality management, Emerald Group Publishing, Limited.

Moss, G.A., Parfitt, S. & Skinner, H. 2009, Men and women: Do they value the same things in mainstream nightclubs and bars?, Palgrave Macmillan.

Hospitality Marketing. I'm studying hospitality management Cold Coast Australia. I attach documents understanding target hospitality organisation (Meriton Serviced Apartments Gold Coast) I wanna essay.
Hospitality marketing

Meriton Serviced Apartments is an Australian-based firm offering alternative hospitality services in luxurious apartments, in hotels located near the beach and providing customers with a wide array of recreational opportunities. Still, a weakness of the hotels remains the relatively low quality of the rooms, due to the fact that the company outsources the entire room division to a cleaning company (Part A). In this setting then, the current strategic proposal is that of increasing the quality of the rooms through the improvement of control over the outsourced services.

Strategy recommendations

In a more detailed stance, the proposed strategy is characterized by the following:

Objective: The scope of the strategy is that of increasing the quality of the rooms in order to increase the levels of customer satisfaction, the…...

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References:

Buchanan, M., 2008, Profitable buying strategies: how to cut procurement costs and buy your way to higher profits, Kogan Page Publishers

Caghill, D.J., 1997, How customers pick a hotel: strategic segmentation and target marketing, Routledge

Click, R.L., Duening, T.N., 2004, Business process outsourcing: the competitive advantage, John Wiley and Sons

Hsu, C.H.C., Powers, T., 2001, Marketing hospitality, 3rd edition, John Wiley and Sons

Jamaica Hospitality Management
One of the problems with tourism today is many destinations are overhyped. This is problematic, as visitors will receive less, higher prices and large crowds. These factors make the overall experience impersonal. To make matters worse, numerous locations make it difficult to experience culture and expand your horizons. This is because they are focused in taking a one size fits all approach when it comes to the end product.

Jamaica is a place that has something for everyone. It has remained a popular tourist destination for decades. However, many of the spots are not as well-known and there numerous areas which offer a one of kind experience. This allows you to experience the tropical lifestyle and intermingle with different cultures, customs and traditions. ("Visit Jamaica," 2015)

Out of Many One People

Jamaica has a similar heritage, experiences and beliefs as the United States. This is because both were colonies of Great…...

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References

Visit Jamaica. (2015). Jamaica Tourist Board. Retrieved from:  http://www.visitjamaica.com/

Hospitality
The hotel market in present times as also in earlier periods has largely been impacted by the changes in the expectations and inclinations of the consumers. One major change is the advancement in technology that leads to ease of access. According to statistics from research studies, it is indicative that as much as fifty five percent of all consumers presently make use of the internet to book their travel plans and accommodations. This percentage alters the setting of the hospitality industry in a huge way. In fact, proficient use of technology is considered to be the thin line that separates successful entities in the hotel industry and those that turn failures (Walker, 2012).

Due to the predispositions and changing preferences of the consumers to adapt technology, it has become an integral component in the industry to the extent that the hotel market and industry has to change and incorporate such preferences.…...

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References

Walker, J. R. (2012). Introduction to Hospitality (6 edition). Boston: Prentice Hall.

Walker, J. R., & Walker, J. T. (2012). Introduction to Hospitality Management (4th Ed.). Prentice Hall. Retrieved from  http://www.pearsonhighered.com/educator/product/Introduction-to-Hospitality-Management-4E/9780132959940.page

This theory is applicable in the hospitality management. It is a business of managing people. Managing people means ensuring that they are working according to their roles and responsibilities. Senior management's strategy to achieve success in this industry is hiring qualified people and as a result, the staffs of Red Sea are competent and highly-motivated individuals. Thus, the need to sustain their consistency in good performance is essential.

Motivation is directly linked to the performance of employees. Without stimulation that motivation provides, workforce would not behave in a manner that is appropriate to the business. Their performance would consequently not meet the expectations required of them and productivity would be jeopardized. To overcome this undesirable situation, manager can address this by helping his/her staff realize their full potential thru the use of performance, goals, measurement, feedback and recognition.

ANALYSIS

Applicant's Leadership Style

Grace Hannaford and Ronan Atkins are both an effective leader. They have…...

He said he was frustrated at times that he could not be a chef, but felt more like just a cook, because everything was so precisely regimented to make things efficient and to keep down costs. Then Psaltis describes his experiences working at the esteemed French Laundry under the hand of Thomas Keller as a dream job gone horribly wrong, because of the disorganization in setting up a new system at the restaurant. This experience was very different from his earlier work at restaurants that had more standardized procedures already in place, but helped him appreciate the need to make a restaurant kitchen work as smoothly as clockwork
Position Statement

Psaltis views his work almost as a calling, and even if the reader disagrees with some of his assertions, such as the fact that people starting out in the hospitality industry should forego having a family until they have established themselves,…...

Considering the results of this study, a detailed look into the current condition of our atmosphere must be done thoroughly. What may appear clean to one may be utterly inconceivable to another. This can be determined by inviting customers to fill out satisfaction cards. The comments and feedback that comes form this type of questionnaire and response is usually a very accurate way to establish customer rapport since they can be done anonymously.

Implementing these questionnaires, and urging customers to reply, will allow a determination of the outward opinion of our establishment within several weeks. All characteristics of the restaurant can be listed within each questionnaire, including food quality and freshness, prompt service, atmosphere, convenience, and any other aspect contributing to their overall experience with our establishment.

Another interesting component in the survey done by Restaurant Hospitality Service Company that showed an influence on patron's decision to frequent specific restaurants came in…...

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Bibliography

Kozak, Metin. 1998. Benchmarking: destination attractiveness and small hospitality business performance. International Journal of Contemporary Hospitality Management. MCB UP, Ltd.

Tepeci, Mustafa. 1999. Increasing brand loyalty in the hospitality industry. International Journal of Contemporary Hospitality Management. MCB UP Ltd.

Anderson, Brandy. 2000. Walt Disney Inc. HCRM 201. Retrieved on the World Wide Web; May 26th, 2007: http://oak.cats.ohiou.edu/~rv117498/esp/disney.doc.

Gardinier, Emannuel. 2005. Staff Turnover....Avoid the Reactive Zone. Hotel Online. Retrieved May 27th, 2007 from the World Wide Web:  http://www.hotel-online.com/News/PR2005_1st/Mar05_Turnover.html .

Business Administration/Concentration: Hospitality Management
Can tourism reduce poverty? This is the question I pose for a research project. It is relevant to the hospitality industry because tourist destinations depend upon the hospitality industry in order to survive and draw business. Governments of developing nations can promote tourism in order to reduce poverty, if the findings of this study produce affirmative results. If, on the other hand, they do not show that tourism can reduce poverty, the question of how to reduce poverty can be examined from a different angle. The purpose of this topic is to provide a literature assessment of the relationship between tourism, hospitality and poverty reduction in various countries around the world so as to draw out themes and concepts that can help students and researchers to better understand the relationship.

My hypothesis is that hospitality can help tourism to reduce poverty around the world. Warm hospitality is…...

Hersha Hospitality is a real estate investment trust (EIT) that operates a number of small hotels in major gateway cities in the United States. The company is based in Philadelphia and has 46 employees (Hersha.com, 2016), which indicates the nature of its business -- it is a real estate firm that leaves the actual management of each hotel to a partner company. Hersha's main business drivers, therefore, lie with its ability to understand broader hospitality trends and identify underpriced properties that fit within the trend, and then develop those properties for a healthy return on investment.
There are several strengths that Hersha has. The first is that the company has assembled a strong, experienced team that can effectively identify properties and then work with the partners to ensure that the properties retain their value through the third-party management. A directory of the Hersha management team can be found on its website,…...

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References

Hersha.com (2016). About us. Hersha Hospitality Management Retrieved September 12, 2016 from  http://www.hersha.com 

Hersha 2015 Annual Report. Retrieved September 12, 2016 from

Effects of CM on the Hospitality Industry

At a very strategic level, CM has made the hospitality industry much more attuned to the preferences, wants and needs of guests. It has also created a more responsive industry by capturing the needs of customers more efficiently and economically than was ever possible before. Specific areas that have changed the most include more of a focus on making multichannel strategies, from websites to Facebook, Twitter and other social networks, more responsive to the needs of the guest to provide feedback (Lim, Saldana, Saldana, Zegarra, 2011). There are also more effective analytics being used than ever before, creating greater insights into guest's patterns of purchasing not only accommodations but amenities as well (Phillips, Louvieris, 2005). CM's effect on the hospitality industry is very significant, bringing a strong customer orientation to the industry and also giving hoteliers and service providers much greater insights into how…...

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References

Ivanovic, S., Mikinac, K., & Perman, L. (2011). Crm development in hospitality companies for the purpose of increasing the competitiveness in the tourist market. UTMS Journal of Economics, 2(1), 59-68.

Lim, S., Saldana, a.Z., Saldana, P.E., & Zegarra. (2011). Do market oriented firms adopt web 2.0 technologies? An empirical study in hospitality firms. International Entrepreneurship and Management Journal, 7(4), 465-477.

Murphy, J., Olaru, D., Schegg, R., & Frey, S. (2003). The bandwagon effect: Swiss hotels web-site and e-mail management. Cornell Hospitality Quarterly, 44(1), 71-87.

Phillips, P., & Louvieris, P. (2005). Performance measurement systems in tourism, hospitality, and leisure small medium-sized enterprises: A balanced scorecard perspective. Journal of Travel Research, 44(2), 201-211.

There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available for translating and the guest has to wait until someone is available this leads to the guests getting impatient and hence it was discourage the guest from visiting the resort some other time. This is an eventual decline in international guests since there is no efficiency in handling them. The communication barrier between the staff and guests is something very bad and if not taken care of well can lead to serious negative implication to both the image of which…...

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References

Rauch, R. (2011).Top 10 hospitality trends for 2012.Retrieved December 11, 2012 from http://hotelmarketing.com/index.php/content/article/top_10_hospitality_industry_trends_for_2012

Ako, D. (2012). Hawaii Hotel Industry Lags. Retrieved December 11, 2012 from  http://www.hawaiinewsnow.com/story/6507725/hawaii-hotel-industry-lags 

The Moscow times. (2012). Hospitality Industry Trends. Retrieved December 11, 2012 from  http://www.themoscowtimes.com/business/business_for_business/article/hospitality-industry-trends/459453.html 

Rauch, R. (2012).top 10 hospitality trends for 2013.retrieved December 11, 2012 from  http://www.hospitalitynet.org/news/4058659.html

The moment of truth was when the front desk people realized that the problem we reported was not just a minor complaint or just an example of customers being too picky or demanding. It was fairly clear that the hotel personnel immediately empathized with our situation and that they felt obligated to rectify the problem for us. The wrong response would have been to tell us that we should just try to live with the noise for one night until another room like the one we booked became available or to turn off the air conditioner when we wanted to go to sleep and then turn it back on in the morning. In addition to being insulting (because nobody needs to be told that they can do either of those two things), that type of response would have conflicted with any demonstration of reliability, assurance, or responsiveness.

There were both tangible…...

Management of Information Systems Business Strategy: Lessons to Be Learned From the Clinic and esort Cases about the Creation, Implementation and Use of Business Intelligence
The objective of this work is to examine the lessons to be learned from the clinic and resort cases about the creation, implementation and use of business intelligence in management of information systems business strategy.

Business intelligence is described as the "business capability of extracting actionable insight from business and market data to support better decision-making and improved corporate performance." (The Business Intelligence Guide, 2011) Furthermore, Business Intelligence is the business reported to be the "most wanted technology by business across the world" because business intelligence "even in current times of economic downturn, when IT budgets are being cut, is still at the top of the list of urgently needed business capabilities." (The Business Intelligence Guide, 2011) The critical need for business intelligence was learned by the…...

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References

Briggs, Linda L. (2011) BI Case Study: Hospitality Firm Clean Up with BI. 26 Jul 2011. TDWI. Retrieved from:  http://tdwi.org/Articles/2011/07/26/Case-Study-Hospitality-Firm.aspx?Page=1 

Business Intelligence (2011) The Business Intelligence Guide. Retrieved from:  http://thebusinessintelligenceguide.com/bi_solutions/index.php 

Konitzer, Kate and Cummens, Mike (2011) Case Study: Using Analytics to Improve Patient Outcomes and Billing Accuracy at Marshfield Clinic. TDWI. 11 Jul 2011. Retrieved from:  http://tdwi.org/Articles/2011/07/11/CASE-STUDY-Using-Analytics-to-Improve-Patient-Outcomes-and-Billing-Accuracy-at-Marshfield-Clinic.aspx?Page=1

Impact of Hotel Attributes on Guest Satisfaction: Findings from Thesis Research
In my PhD thesis, I conducted an empirical investigation to examine the influence of hotel attributes on overall guest satisfaction. This research built upon the existing body of knowledge in hospitality management by providing a comprehensive analysis of various hotel attributes and their impact on guest satisfaction.
Methodology
Data for this thesis was collected from a sample of 600 guests who stayed at upscale hotels in major metropolitan areas. A structured questionnaire was used to gather information on hotel attributes, guest demographics, and overall satisfaction. The questionnaire included items measuring the following....

Digitization has become a dominant trend in the restaurant industry, with digital menus playing a significant role in transforming the dining experience. According to a study by Lin, Chen, and Lin (2018), the integration of digital technologies in restaurants has led to increased operational efficiency and improved customer satisfaction. The study highlights how digital menus allow for faster ordering, reduce wait times, and enable real-time updates of menu items and pricing.
One of the key advantages of digital menus is the ability to enhance the customer experience. Research by Kim and Mattila (2018) suggests that interactive digital menus can engage customers,....