Emotions, Attitudes, and Job Satisfaction
Emotional intelligence refers to the field of knowledge that portrays an individual's or an organization's ability to demonstrate concern, understanding and care for other people's emotions. It applies to both business interactions and individual interactions (Goleman, 2012). There is serious need to understand the psychology of those we deal with and how we can match with ours. A good emotional intelligence comes with an individual or an organization understanding itself and understanding the other people that they are in a relationship together. This paper discusses Trader Joe Company's emotional intelligence and its effects on business endeavors. The study focuses on the benefits of having an appropriate emotional intelligence program in the overall course of the business.

Organizational behavior models and productivity

Organizational behavior models postulate the need to have a good business relationship with clients and other individuals related to the business in one way or other…...

mla

References

Arnold, J. (2010). Work Psychology: Understanding Human Behavior in the Workplace (fourth Ed.). Harlow: Prentice Hall/Financial Times

Goleman, D. (2012). Emotional Intelligence. New York: Bantam Books

Luthans, F. (2011). Organizational Behavior (8th Ed.). New York: McGraw-Hill Publishing Company

Thye, S. (2014). Social Psychology of the Workplace. Amsterdam: Elsevier JAI

In a more professional setting, emotional intelligence could be stimulated through specific training programs, focused on the following:

The understanding of emotional intelligence at a deeper level

The cores of emotional intelligence, namely the development of abilities to identify, leverage, understand and manage emotions

The generation of an ability to connect emotions and messages received and to integrate them in the context of human interactions

The ability to leverage emotions, coupled with the development of skills to be used from emotional intelligence

The development of an emotional intelligence vocabulary

The development of the ability to understand and meet the emotional needs of others, or The ability to manage one's emotions in an efficient manner (American Management Association).

The implementation of such a plan to foster and develop emotional intelligence would have multifold benefits for both the employees as well as the employers. In other words, the measurements conducted at the end of the training programs, and after…...

mla

References:

Developing your emotional intelligence, American Management Association,   last accessed on November 9, 2011http://www.amanet.org/training/seminars/Developing-Your-Emotional-Intelligence.aspx 

What is EQ? Institute for Health and Human Potential,   last accessed on November 9, 2011http://www.ihhp.com/what_is_eq.htm 

motional labor is an important aspect of what people do in their jobs, as Grandey rightly points out. Also considered, though, is the regulation of emotion within the workplace, because there have been workplace shootings, cases of rage, rapes, killings, and all kinds of problems. These are rare, but they do happen, and it is believed that they will become more common in the future because society is going more global and workers are under increasing pressures today.
Grandey, a., Fisk, G.M., & Steiner, D.D. (2005). Must "service with a smile" be stressful? The moderating role of personal control for American and French employees. The Journal of Applied Psychology, 90, 893-904.

Having control is an important concept in the business world. People must be able to maintain control over themselves when they deal with other employees and with customers that may or may not be happy. As Grandey, Fisk, and Steiner…...

mla

Emotional labor and the discomfort that it can bring are discussed by Tracy. The idea of emotional labor is a relatively new one, and a lot of people still try to overlook or ignore it. However, it is not something that can be wished away. It is important to understand this discomfort so that people who need help with the work that they do and the way that they feel about that work can get some assistance. Without getting help, individuals can spiral out of control emotionally, which is an unfortunate consequence of too much dissonance and discord in a person's life. It was originally thought that these kinds of dissonance problems only happened in social and personal lives, but the business world has changed so much that these issues are starting to appear there, as well.

Tracy, S.J., & Tretheway, a. (2005). Fracturing the real-self, fake-self dichotomy: Moving toward "crystallized" discourses and identities. Communications Theory, 15, 168-195.

For most people in the business world, there is a fake self and a real self. The real self is who a person is when he or she is completely alone. The fake self is who that same person is when he or she is out there in the world, trying to cope with work, other people, and the hustle and bustle of life that so many people both loathe and take for granted at the same time. There is a way, say Tracy and Tretheway, to take the fake self and the real self, and merge them into a self that is 'real' in the larger picture of things. By doing this, there is less of a problem with feeling fake around others or feeling as though he or she has to perform in a certain way, and this can help a person feel much more meaningful and real overall, both in the business world and in his or her personal life.

The luxury brands in this age of fierce and intense competition perceive and believe that the conventional methods of advertising and promotion are only an itinerary that creates the knowledge and awareness amongst the consumers. Nevertheless, targeted marketing (that represents the emotional driving force) is becoming the primary and fundamental aspect of concern that many of the brands are focusing in order to create emotional engagement with the consumers that can provide them lasting relationships and loyalty from the consumers (Buckingham 2008).

However, looking at the perspective of the brand of Swarovski, it has been monitored that they have created a consumer-based pyramid in order to keep closely connected to the consumers' emotions and feelings. In this regard, they ensure high quality with proper detailing of the product during the manufacturing process and make the product a perfect one that can easily catch the attention of the consumers. They very well…...

mla

References

American Birding Association 1998, Winging it: newsletter of the American Birding Association, Inc., Volumes 10-11, the Association, USA.

Baker, R 2012, 'Swarovski targets teens with new brand', MarketingWeek News, viewed September 05, 2012:  http://www.marketingweek.co.uk/news/swarovski-targets-teens-with-new-brand/4000078.article 

Becker, V & Taylor, JB 1995, Swarovski: the magic of crystal, H.N. Abram, Michigan

Becker, V, Langes-Swarovski, M & Le Gallais, R 2005, Daniel Swarovski: A World of Beauty, Thames & Hudson, Limited, USA.

& Severinsson, E. (2008). "Emotionally intelligent nurse leadership: a literature review study." Journal of nursing management 16(5), p. 565-77.
In an examination of other primary studies on the subject, these researchers found emotional intelligence to be a prominent feature of nurse leadership as judged by nurses. wide array of studies with highly varied aims reached similar conclusions in this general area.

shkanasy, N. & Dasborough, M. (2003). "Emotional wareness and Emotional Intelligence in Leadership Teaching." Journal of Education for Business 79(1), pp. 18-22.

study of the effect of adding emotional content to undergraduate leadership courses showed the benefits of such education on emotional intelligence levels as measured through direct tests. Individual emotional intelligence was predictive of individual success, whereas general interest in emotions was more predictive of team successes.

Barbuto, J. & burbach, M. (2006). "The Emotional Intelligence of Transformational Leaders: Field Study of Elected Officials." The Journal of Social…...

mla

A comparison of leadership styles in practical nursing situations in Finland shows how emotional intelligence compares to other leadership traits more clearly than the other studies included in this paper. The findings in regards to emotional intelligence, however, were remarkably similar, with increased motivation and cohesion the result of managerial emotional intelligence.

Wang, Y. & Huang, T. (2009). "The relationship of transformational leadership with group cohesiveness and emotional intelligence." Social Behavior & Personality: An International Journal, 37(3), pp. 379-92.

The specific components of transformational leadership capabilities, with an emphasis on emotional intelligence, are discussed in this study. Effects on groups as well as individual performance made this study a unique inclusion.

The author selects different ads to support his arguments about the different appeals. By cherry-picking from the familiar, the author invites the reader to agree, and avoids a situation where he writes over the reader's head, which could cause the reader's support for the arguments to wane.
Overall, Fowler is relatively successful. The article is not as concise as an argumentative essay should be, but in this case it is also meant as instructive. The author's tone detracts from the article, however, as it is too directly instructional. The other major flaw in the writing is that the author expends very little energy -- and only at the beginning -- presenting his case for the theoretical framework. This would have lent more credence to his case than name-dropping dozens of ads. The student reader is relatively sophisticated -- and Fowler knows this -- but the structure of the paper does…...

Reflective Listening
1
Feeling: Regret/remorse
Empathic response: “Sometimes it’s not so important that we go back and try to change things, but rather that we look forward with that same desire. Use that regret to make the rest of your life better. It’s actually a good thing to feel that way. It shows that you are aware and have developed a deeper understanding of things. A lot of people don’t attain that level of awareness.”

2
Feeling: Frightened/anxious/traumatized
Empathic response: “The important thing to remember is that you’re here now and safe. You have a lot of good things in your life and your experience, for whatever reason, may have been allowed to happen to help you see things afresh. Do you ever feel like things in your life, people, places appear to you in a new light since your accident? If you do, that may be an indication that you were taking them for granted…...

Emotional Labor
Implications on a Call Centre

During the last two decades Contact or call centers have emerged as the answer to cost effectiveness for all sort of businesses that require back end customer services (Boreham et al., 2007). These call centers hailing from different countries are very similar with respect to markets, offered services, structure of the organization and type of workforce. This industry has flourished very quickly but usually these call centers are about ten to twelve years old hence still in infancy. Despite the similarities that exist across the globe in standards, processes and customers; are these call centers actually catering to the emotional side of this work.

Being a repetitive task with only a set of responses most of the time with no creativity and innovation in the services process added with long hours and no formal education on the subject, do these call centers affect labor in a…...

mla

References:

Ashforth, B.E., & Humphery, R.H. (1993). Emotional Labor in Service Roles: The influence of Identity. The Academy of Management Review, 18(1), 88-115.

Blau, P. (1989) Exchange and Power in Social Life, New Brunswick: Transaction Publishers.

Chu, K.H. -L. (2002) The Effects on Emotional Labor on Employee Work Outcomes. Unpublished Dissertation, Virginia Polytechnic Institute and State University, Blacksburg, Virginia.

Hochschild, A.R. (1983) The Managed Heart: Commercialization of Human Feeling. Los Angeles, California, United States of America; University of California Press.

Emotional Drivers Swarovski
The motives behind consumer decisions to purchase luxury brands like Swarovski have been studied in a number of researches. The general findings of these studies have been that these motives are largely emotional, and that they are evolving as the composition of the luxury market segment changes. De Mooij (2005) defines emotion as an "interaction between cognition and physiology." The characteristics of emotion that or of greater concern to luxury brand managers are that emotions are learned and that they vary from culture to culture.

The mode of expression of emotion also varies by culture. In capitalistic societies, consumption has evolved into a unique mode of expression of self-satisfaction, self-esteem and self-pleasures. These buying motives shape the perceptions of various brands among consumers, along with brand loyalty and brand image. De Mooij (2005, p. 116) explains luxury brand buying motives in terms of collectivism/individualism and masculinity/feminism. Conformance may be…...

mla

References

Chevalier, M., & Mazzalovo, G. 2008. Luxury Brand Management. John Wiley & Sons.

De Mooij, M. 2005. Global Marketing and Advertising. Sage Publications, Inc.

Fionda, A.M., & Moore, C.M. 2009. The Anatomy of the Luxury Fashion Brand. Journal of Brand Management, 16(5/6), 347-363. doi.10.1057/bm.2008.45.

Fog, K., Budtz, C., Munch, P., & Blanchette, S. 2010. Storytelling: Branding in Practice. 2nd ed. Springer.

Emotional Expression and Gender Influence
There has been increasing amount of research devoted to discerning the role of gender and its influence in the emotional response to a particular situation. These researches have added weight to the presumption that the structural differences of the cerebral cortex has a substantial influence in triggering emotional responses and the differing reactions in men and women to an external stimuli. Let us have a brief outlook of the psychological and biological effects that contribute to the differing emotional responses (in men and women) and the scientific explanation for the same.

The rain

Studies of the brain structure (neuroanotomy) have indicated a basic structural difference of the brain in men and women. We are now aware that boys tend to have a highly developed right brain whereas girls have a well-developed left brain. This notion explains the unique mental aptitude exhibited by men and women. Generally men tend…...

mla

Bibliography

Drass, Kriss A. 1986. "The Effect of Gender Identity on Conversation." Social Psychology Quarterly, 49(4): 294-301. http://www.manukau.ac.nz/SocSci/Conf/taylor.htm

Bate, Barbara. 1978. "Nonsexist Language Use in Transition." Journal of Communication, 28(1): 39-49.  http://unisci.com/stories/20011/0216014.htm 

Eckert, Penelope. 1989. "The Whole Woman: Sex and gender differences in variation." Language Variation and Change, 1: 245-67.   http://www.mwsc.edu/psychology/research/psy302/spring97/faith_fritz.html  http://www.vanderbilt.edu/News/news/june98/nr4.html   http://www.schiffermd.com/research.html http://www.aboutibs.org/Publications/stress.html 

James, Deborah, & Sandra Clarke. 1992. "Interruptions, Gender, and Power: A critical review of the literature." In K. Hall, M. Bucholtz, & B. Moonwomon (eds.) Locating Power, Volume I (proceedings of the Second Berkley Women and Language Conference). Berkeley: Berkeley Women and Language Group.

I truly take an interest in what other people have to say, so this helps them to feel respected because they can tell I am not just going through the motions. I tend to live by the principle of the golden rule, that is, 'do unto others as you would have them do unto you.' I believe that great leadership is based on this principle, both in attitude and in action.
Helping Others Solve Problems

"A problem is the difference between your current and desired conditions." Therefore solving a problem means closing this gap by aligning where you want to be with where you are. Leaders are in a position to help other people move from point a to point B. In an effective and efficient manner. Unfortunately, some leaders find it difficult to find a balance between helping too much and helping too little. According to the article "Problem Solving:…...

mla

Works Cited

Calano, James and Selzman, Jeff. "Move from Management to Leadership" Newsweek, 145.14 (2006): 45-48

Dubrin, Andrew J. Coaching and Mentoring Skills, 2005

Stein, S.J. And Book, H.E. The EQ Edge: Emotional Intelligence and Your Success, 2006

Weidenkiller, Keith. "The Right Stuff? Able Leadership is the Best Practice." Film International Journal, 110.2 (2007): 23

2). Like students who have trouble acclimating themselves to life in the classroom, emotionally disabled students need the resources that the school can provide in order to make a successful life for themselves. When subject to zero-tolerance policies, they are often kicked out into areas with limited supervision and resources for their special circumstances. Without them, they have trouble continuing on a path to success.
Thus, the current state of zero-tolerance policies does a disservice to emotionally disabled students through its poorly implemented status. Today, zero-tolerance policies are unfairly applied that will be likely to target emotionally disabled students if they are "problem students," and even more likely to victimize them if they are black (Eggert, 2009). Further, teachers and administrators are barred from making decisions on a case-by-case basis, even when they are the ones who know the students best, because of zero-tolerance. In addition, zero-tolerance policies may inadequately…...

mla

References

Eggert, D. (2009). ACLU: Michigan's zero-tolerance law unfair to students. Retrieved August 3, 2009, from Michigan Education & School News:  http://www.mlive.com/education/index.ssf/2009/06/aclu_michigans_zerotolerance_l.html 

Jull, S. (2000). Youth Violence, Schools, and the Management Question: A

Discussion of Zero Tolerance and Equity in Public Schooling. Canadian Journal of Educational Administration and Policy, 17. Retrieved from  http://www.umanitoba.ca/publications/cjeap/articles/jull.html 

Skiba, R.J. (2000). Zero Tolerance, Zero Evidence: An Analysis of School

Self-regulators who control these impulses run a much lower risk of engaging in such behavior.
While self-awareness and self-regulation are two components of emotional intelligence that help leaders keep the negative in check, the positive emotional intelligence component of motivation is present in "virtually all effective leaders" (Goleman 99). Goleman writes that the difference between motivation for leaders and motivation for others comes down to achievement. While many people are motivated to earn larger salaries or other benefits for themselves, leaders are motivated to achieve for achievement's sake. People that are truly energized by their jobs, "love to learn," and are proud when they do a good job are probably motivated to achieve for achievement's sake (Goleman 99). In addition, those who experience this type of motivation often want to consider other ways that their work might be done more effectively and love to ask questions. Some ways that companies…...

Emotional Labor in the Workplace
Organizational Behavior

Emotional labor is a concept whose origin can be traced back to 1983 and is commonly used to describe activities that service employees undertake beyond their physical and moral responsibilities. Some of the most common ways that these workers display emotional labor include demonstrating a genuine and huge concern for the needs of customers, making positive eye contact, and maintaining a positive bodily and facial expression. These activities are referred to as emotional labor because they are necessary factors to the success of service workers in their respective duties and fields. Therefore, emotional labor has emerged as an important concept in the modern workplace because of its significance and applicability in several areas of business. It's extremely important for service-oriented workplaces to focus on emotional labor because of its role in promoting success of workers.

Emotional Labor -- Psychological Stress in the Workplace:

Based on an analysis…...

mla

References:

Battistina, C. (2013, July 15). What is 'Emotional Labour'? Retrieved September 8, 2013, from  http://www.thrivingandhome.com/emotional_labour.htm 

"Defining Emotional Labor." (2013, September 5). Wikipedia. Retrieved September 8, 2013,

from  http://en.wikipedia.org/wiki/Emotional_labor 

"Emotional Labor -- Helping Workers Present a Positive Face." (n.d.). Mind Tools: Essential

Though scholars debate if this is a credible technique to help individuals overcome certain issues in their lives, it certainly has contribute to the person's self-awareness. For instance, if a person has battled obesity all of their lives and has a negative self-esteem and perception because of it, then ETF forces the individual to identify the core of their self-esteem issues. If a person is becoming increasingly obese and they do now know why, they need to back track to find out. If the person has a negative self-esteem, and uses that as their crutch to continue eating and then gets the more negative about them, ETF forces them to identify the core problem. In this case, it would be the negative self-esteem caused by overeating. From that point, ETF can be used to address the issue. That critical transition from identifying the issue or problem at hand to the…...

Original Thesis Statement:

Parkinson's disorder is a complex neurodegenerative condition characterized by motor and non-motor symptoms, which significantly impact the quality of life for individuals and their caregivers.

Re-shaped Argumentative Thesis Statement:

Parkinson's disorder is a debilitating neurodegenerative disease that warrants comprehensive and holistic care strategies to effectively manage its multi-faceted symptoms and support the well-being of individuals and their caregivers. This approach should encompass both pharmacological interventions and non-pharmacological therapies, recognizing the importance of addressing both the physical and psychosocial aspects of the condition.

Key Points of Argument:

1. Multi-faceted Nature of Parkinson's Disorder:

Parkinson's disorder is not solely characterized by motor symptoms such as....

1. Self-reflection: the importance of taking time to understand your thoughts, feelings, and behavior
2. Exploring your values and beliefs: how they shape your identity and decision-making
3. Embracing your strengths and weaknesses: learning to appreciate and work with both aspects of yourself
4. Setting boundaries and priorities: understanding what is important to you and how to prioritize your time and energy
5. Nurturing self-compassion and self-care: the role of self-compassion in building a healthy relationship with yourself
6. Overcoming self-doubt and building self-confidence: strategies for overcoming negative self-talk and building self-confidence
7. Discovering your passions and interests: exploring what brings you joy and fulfillment in....

Conclusion

Student dropout rates are a significant concern for educators, policymakers, and society as a whole. Students who drop out of school are more likely to experience negative outcomes later in life, such as lower earnings, higher unemployment rates, and poorer health. The factors that influence student dropout rates are complex and multifaceted. However, research has identified a number of key factors that contribute to the problem, including:

Academic factors: Students who are struggling academically are more likely to drop out of school. This includes students who have difficulty keeping up with their coursework, who have low grades, or who are....

Criteria for Forming Small Groups in Education

Small groups in education provide a valuable platform for students to enhance their learning experiences, develop essential skills, and foster a sense of community. To optimize the effectiveness of small group work, it is crucial to establish clear criteria for group formation that align with the intended educational objectives.

1. Academic Level and Learning Goals:

Group students within similar academic levels to ensure a balanced distribution of knowledge and skills.
Consider individual students' strengths and weaknesses to create groups capable of working together towards specific learning objectives.
Assign students to groups based on their performance....