This has been seen throughout the e-banking for example, where quality process mapping is often used for streamlining the customer service and support processes to reduce costs and encourage customer involvement (Akamavi, 2005).
The one finding that resonates through the many studies evaluated for this literature review is that using BPR it's possible to redesign distribution channels, bringing greater automation and cost reduction to them while at the same time making the more centered on customers' needs. This transformation of distribution channels towards greater cost reduction and higher levels of customer adoption begins when antiquated systems and processes are removed so customers' needs can be responded to more efficiently (Wehmeyer, ipp, Riemer, 2009). It is possible to cost-reduce channel operations while increasing customer satisfaction using BPR techniques. These series of frameworks and tools provide companies with the ability to stay in step with customer needs.

References:

Raphael . Akamavi. (2005). Re-engineering service…...

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Kai Wehmeyer, Alexander Kipp, & Kai Riemer. (2009). Managing the process of channel alignment: Model-driven strategy development in a multinational corporation. Business Process Management Journal, 15(1), 48-73.

Link:  http://www.emeraldinsight.com/journals.htm?articleid=1771004 

For many multinational corporations (MNC) the need for keeping the many channels they have coordinated and synchronized in terms of product strategies, pricing, service programs and licensing all centers on how effective their business processes are. The use of BPM and BPR techniques to ensure channels globally stay stable enough to sell through while also finding opportunities for continual performance gains is critical for profitability to be attained. The researchers show how BPR techniques are successfully used for initiating and maintaining channel development and improvement programs to keep them centered on the customer first.

Section A: Question 1Cross-Functional Map of The Process of Servicing a BicycleP-bicycle specializes in the service and manufacture of custom bicycles in Ashmore. With booming business, P-bicycle is experiencing business process challenges that have resulted in delayed deliveries of orders. Figure 1 shows a cross-functional map that illustrates the business process at the company. Different departments and the processes that they conduct and how they are interdependent.Figure 1: P-bicycle functional map of the process of servicing a bicycle.Figure 1 shows the workflow at P-bicycle for the service of a bicycle. The process begins with the placement of an order by a customer. The service work with the placement of an order with the sales team and specifications by the customer. The sales team prepares a work order that is forwarded to the service section or engineering department, where the order is verified with the order and specifications are verified. Additionally,…...

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ReferencesBarrows, C., & DiPietro, R. (2016). Increasing the effectiveness of benchmarking in the restaurant industry. International Journal of Process Management And Benchmarking, 6(1), 79.   T. (2019). Explaining the competitive advantage generated from Analytics with the knowledge-based view: the example of Logistics and Supply Chain Management. Business Research, 13(1), 163-214.  https://doi.org/10.1007/s40685-019-00104-x Krishnamoorthy, B., Christine, & Lima, N. (2014). Benchmarking as a measure of competitiveness. International Journal Of Process Management And Benchmarking, 4(3), 342.  https://doi.org/10.1504/ijpmb.2014.063240 Ma, H. (2021). The Impact of Competitive Strategy on Profitability in the Context of COVID-19: A Case Study of McDonald’s. E3S Web of Conferences, 235, 03005.  https://doi.org/10.1051/e3sconf/202123503005 Porter, M., & Millar, V. (2016). How Information Gives You Competitive Advantage. Harvard Business Review. Retrieved 22 March 2022, from  https://hbr.org/1985/07/how-information-gives-you-competitive-advantage#:~:text=Competitive%20advantage%20in%20either%20cost,sources%20of%20a%20cost%20advantage .Hoeven, C., Stohl, C., Leonardi, P., & Stohl, M. (2019). Assessing Organizational Information Visibility: Development and Validation of the Information Visibility Scale. Communication Research, 48(6), 895-927. https://doi.org/10.1177/0093650219877093https://doi.org/10.1504/ijpmb.2016.073327 Herden,

Failure
No one likes to admit failure -- in business or in life. But by understanding why a project failed, one may better prevent the occurrence from transpiring in the organization's future development and management of other projects. Poor communication, internal politics and overrun cost estimations can affect all projects and contribute to an IT project's failure. Of course, such variables can also affect a project regarding a new product's design and Internet-based projects as well. But IT projects that require hardware, unlike Intranets must contend with a number of other issues such as late project deliverables. They also must address increasingly complex issues as organizational security, ease of access and integration with currently existing technical systems. (Chin, 2003) Overlooking any of these variables can lead to project failure.

hen is a project a failure? A project can be considered a failure if it deviates too far from original specifications, doesn't…...

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Work Cited

Chinn, Paul. (May 6, 2003) "Cold Case: Project Failure." CIO Online. Retrieved 13 Jan 2005 at  http://www.itmanagement.earthweb.com/cio/article.php/2201981

La Cosa Nostra
The name La Cosa Nostra aka LCN for short refers to a group of American (with Italian backgrounds) crime brotherhoods which have been in existence in America since the early '20s. This group has other named like the outfit, the mob, the office or simply the Italian Mafia. For over 75 years, specifically during the period of Prohibition and the early '90s, no criminal group held more power than the LCN. In fact, the name was a very popular representation of organized crime. Lately however, the LCN's operations have been greatly impaired by the law and its agencies and it now finds itself in a battle of supremacy with several other organized crime brotherhoods (Finckenauer, 2001).

Hierarchy and Structure

The system of hierarchy which the LCN works with is similar to the official structure used in several legitimate companies. The head of the hierarchy is the God-father or boss, then…...

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References

Don, D. (2010, September 12). Structure of the New York Italian Mafia. Retrieved June 16, 2017, from  http://www.fivefamiliesnyc.com/2010/09/structure-of-new-york-italian-mafia.html 

Finckenauer, J. O. (2001). La cosa nostra in the United States. National Institute of Justice.

Lubasch, A. H. (2001, July 16). POLICE REPORT MOB INFILTRATION OF BUSINESSES. Retrieved June 16, 2017, from  http://www.nytimes.com/1983/07/17/nyregion/police-report-mob-infiltration-of-businesses.html

Balanced Scorecard
Google's internal business processes are surprisingly informal for a group of engineers. Rather, Google likes to encourage the creative side of their workers, and so there is an emphasis on projects, even where there is no clear objective at the outset. The company also embarks on projects where there is no clear profit potential -- such is life at a company with $50 billion in the bank. The reality is that Google does all of this because it recognizes the importance of intellectual property in its success. The company hires great people, but then it allows them to innovate and perform, and the internal operations are specifically design to remove constraints to innovation.

On the more conventional side of the business, where Google runs the advertising business that makes all of its money, the company does have more formalized business processes. There is still an element of innovation but the…...

Setting the Stage for Business Process Improvement
Recently, many top managers have shifted their thinking regarding production. Rather than focusing on quality alone, they have improved their competitive edge by improving quality, increasing productivity, reducing costs, and increasing customer satisfaction. Businesses have discovered that the "best way to ensure external customer satisfaction is to satisfy every internal customer at each step pf the process.

Improving business processes varies from industry to industry. For example, manufacturing companies may want to concentrate on better technology while service companies may be more interested in efficiency.

Regardless of the industry, all companies can benefit from removing barriers that interrupt the flow of work and streamlining processes to reduce waste and lower costs. The best way to do this is through business process improvement (BPI), which is critical in cutting costs and improving competitive strategy.

According to Harrington, one of the most important aspects of implementing BPI is managerial…...

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Works Cited

Harrington, James. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness. McGraw Hill, New York, 1991.

Harrington, p. 26.

Balanced Scorecard
The internal business processes perspective of the balanced scorecard highlights metrics that allow managers to understand how well their business is running. These processes should be tied closely to enhancing financial objectives, and should reflect a high level of congruence with the customer and learning & growth perspectives as well (BSI, 2013).

The organization's mission and vision should be the basis for this analysis. At Cattaraugus ehabilitation Center the focus is on improving patient outcomes and containing costs, so the metrics used in the internal processes perspective should reflect this. The first metric is to improve patient success rates. This has to be defined, but for each rehabilitation case there are specific objectives that are set within the industry based on medical science and industry knowledge. There is some leeway for medical staff to change the measures of success where unique circumstances arise. Thus, the first objective is going to…...

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References

BSI. (2013). Balanced scorecard basics. Balanced Scorecard Institute. Retrieved December 21, 2013 from https://balancedscorecard.org/Resources/AbouttheBalancedScorecard/tabid/55/Default.aspx

McCarthy, S. & Chapman, A. (2013). Balanced scorecard. Business Balls. Retrieved December 21, 2013 from  http://www.businessballs.com/balanced_scorecard.htm

improving the organization's internal business processes, and show how they relate to the mission, vision and strategy of the organization.
Three areas where Apple must focus on improving their internal business process include: enhancing the work environment, quality control and research / development. These are important as they will have an impact on the company's mission, vision and strategy. In the case of the work environment, improving conditions will help to lead to better collaboration between employees and managers. It is at this point when critical issues can be identified early and new ideas are shared with executives to make the firm more competitive. ("Internal Controls and Safe Working Environment," 2012)

Quality control is when Apple is concentrating on dealing with design flaws and issues associated with their products. This is occurring because the firm is working with third party providers in China (i.e. Foxxcon). In the past they have pledged…...

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References

Internal Controls and Safe Working Environment. (2012). CDII. Retrieved from:  http://cdiichinadirect.wordpress.com/2012/02/17/internal-control-and-a-safe-working-environment-in-developing-economies/ 

Sebastian, A. (2012). Apple's Market Value. Extreme Research. Retrieved from:  http://www.extremetech.com/computing/137707-apples-market-value-drops-60-billion-following-iphone-5-scuff-quality-control-issues 

Thompson, N. (2012). Does Apple have Bruise. New Yorker. Retrieved from:  http://www.newyorker.com/online/blogs/comment/2012/10/apple-after-steve-jobs.html

unning Head: BUSINESS POCESSES OF APPLE INC.2BUSINESS POCESSES OF APPLE INC.Business Processes of Apple Inc.INTODUCTIONProcesses are at the core of how every business operates, and the greater understanding of what they are, how they function, and their impact. Whether employees are purchasing or onboarding orders, data should constantly move across the office in a specific order to get done. With this in place and mind, this is where mapping of business processes is introduced. Business Process Mapping (BPM) is a powerful technique that is highly utilized in visualizing the activities of a business by considering the relevant standards, responsibilities, and roles. Business process maps illustrate how inputs and steps are related to producing a service or an end product (Nwogugu, 2015). This includes when a workers leave is approved or when a specific product or good undergoes the packaging process.Additionally, the BPM provides a visual way of understanding, analyzing, and…...

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ReferencesAljafari, A. (2016). Apple Inc. industry analysis business policy and strategy. International Journal of Scientific & Engineering Research, 7(3), 406-441.Barley, B., Kitamura, A., Loar, T., Ramon-Samayoa, E., Yuzon, J., & Daim, T. U. (2020). An Investigation of the Motivations and Strategies Behind Apple’s Product Design. In Innovation Management in the Intelligent World (pp. 3-27). Springer, Cham.Bergvall-Kåreborn, B., & Howcroft, D. (2013, December). The Apple business model: Crowdsourcing mobile applications. In Accounting Forum (Vol. 37, No. 4, pp. 280-289). No longer published by Elsevier.Johnson, K., Li, Y., Phan, H., Singer, J., & Trinh, H. (2012). The Innovative Success that is Apple, Inc.Nwogugu, M. C. (2015). The Case Of Apple, Inc., And Fintech: Managerial Psychology, Corporate Governance, And Business Processes. Corporate Governance and Business Processes.

Internal Business Process Perspective balanced scorecard turns attention aspects organization's operations possibility direct control managers employees.
The balanced scorecard at Duke's Children Hospital

In the context of a rapidly evolving society, the health care sector must also develop new mechanisms by which to keep up with the emergent changes and challenges. One example in this sense is represented by the implementation of business tools and techniques within the act of health care provision.

One relevant example in this sense is offered by Duke Children's Hospital in Durham, North Carolina, which implemented the balanced scorecard to address some critical problems with costs of health care provision and nurse dissatisfaction.

"Between 1993 and 1996 DCH's cost per case increased $4,389, while reimbursement declined, leading to a negative net margin in 1996 of $11 million dollars. During this same period, nurse productivity declined from 80th percentile to the 80th percentile, while patient and staff satisfaction declined…...

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References:

Dunham-Taylor, J., Pinczuk, J.Z. (2006) Health care financial management for nurse managers: merging the heart with the dollar. Jones & Bartlett Learning

Meliones, J. (2000).Saving money, saving lives. Harvard Business Review.   accessed on August 17, 2012http://www.csus.edu/indiv/l/lundbladg/1_ACCY122_Fa08/ACCT122_Exams/SavingMoney+_SavingLives_Duke.pdf 

Meliones, J.N., Alton, M., Mericle, J., Ballard, R., Cesari, J., Frush, K.S., Mistry, K. 10-year experience integrating strategic performance improvement initiatives: can the balanced scorecard, Six Sigma and team training all thrive in a single hospital? Agency for Healthcare Research and Quality   accessed on August 17, 2012http://www.ahrq.gov/downloads/pub/advances2/vol3/advances-meliones_40.pdf 

Meliones, J., Ballard, R., Burton, W., (2001). No mission, no margin: it's that simple. J Health Care Finance. Vol. 27. No 3

Once the company has an order, it takes time before the balloon can be constructed. A dedicated team of designers must draw up plans and create a computer model. This can take a considerable amount of time, so the production team must be able to work fast to complete the project on time. The sewers cannot even begin until templates are made and cloth is cut. The cloth is even carefully inspected for defects before the cut panels make their way to the sewers. The artwork can be applied in various ways. Sometimes, the designs are dyed into the fabric and other times it is airbrushed or stuck on with adhesive. During this time, the basket, rigging, and burners are constructed in separate process, and then the final balloon comes together with the help of the Engineering Department. None of this would be possible without the Purchasing Department who…...

internal business process perspective balanced scorecard turns attention aspects organization's operations possibility direct control managers employees. Here a summary approach: Niven, P. (N.D.) Internal Process perspective.
The balanced scorecard at the Duke Children's Hospital

The change process at Duke Children's Hospital was decided upon as the healthcare institution faced severe challenges. Its operational costs were increasing while its revenues were decreasing. Issues had been raised about eliminating specific programs and reducing the palette of services offered. The levels of productivity on the part of the staff members were decreased, as was their satisfaction and the satisfaction of the patients.

In addressing these issues, the managerial team at the hospital focused on the integration of the clinicians and administrators in a strategic manner, with the aid of the balanced scorecard. As a result, the revenues increased and the net margin of the hospital increased by $15 million. Employee satisfaction also increased to now reveal…...

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References:

Meliones, J.N., Ballard, R., Liekweg, R., Burton, W., 2001, No mission No margin: It's that simple, Journal of Health Care Finance, Vol. 27, No. 3

Balanced scorecard basics, The Balanced Scorecard Institute,   last accessed on August 4, 2011http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx 

Internal usiness Process
In 1996, Duke Children's Hospital was facing tremendous challenges associated with a reduction in the number of Medicaid reimbursements that they were receiving from the government. To deal with these issues, the balanced scorecard approach was implemented at the facility. This is a tool that allows executives to effectively determine the various risks facing the business by looking at a number of elements to include: the financial, the customer, the internal organization and learning / growth. During the process of implementing these changes, the hospital followed on all encompassing approach. This helped to bring the various staff members into the strategy, which reduced the amounts of animosity surrounding any kind of proposed changes. Once this occurred, is when the staff and managers were working together to deal with these issues. ("alanced Scorecard asics," 2011) (Meliones, 2001, pp. 21 -- 29)

Analysis

The hospital focused on three key areas of their…...

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Bibliography

Balanced Scorecard Basics. (2011). Balanced Scorecard. Retrieved from:  http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx 

CQI (2008) Introduction to Quality. The Chartered Quality Institute. Retrieved from:  http://www.thecqi.org/resources/d2-1.shtml 

Meliones, J. 2001). No Mission, No Margin. Journal of Health Care Finance. 27 (3), 21-29

e-engineering this process has taken on added urgency given the economic uncertainly in many nations of the world today. There are companies today using Six Sigma methodologies to understand how they can be more effective in capturing, escalating and closing on leads. The challenge from a re-engineering standpoint is that ownership of the lead management and escalation process is often shared (Thomas, 1996). In redefining this process, it is critical for single points of accountabil8ity by each step in the process be mapped, assigned and measured. The critical link in this process is measurement over time and improvement in performance based on accountability and clarity of roles. e-engineering lead management is as much about changing a company's culture as it is about changing a process itself. For lasting change to this process to occur after re-engineering is complete, senior executives must champion change and illustrate through their actions that…...

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References

Cafasso, Rosemary (1996, March). To market, to market. CIO, 9(11), 48.

Retrieved November 20, 2008, from ABI/INFORM Global database. (Document ID: 9389389).

Samia M. Siha, Germaine H. Saad. (2008). Business process improvement: empirical assessment and extensions. Business Process Management Journal, 14(6), 778-802. Retrieved November 20, 2008, from ABI/INFORM Global database. (Document ID: 1596445461).

Thomas, Claude a, Dunn, Dan T. Jr. (1996). Reengineering marketing. Review of Business, 17(3), 41. Retrieved November 19, 2008, from ABI/INFORM Global database. (Document ID: 9698129).

Jeston and Nelis (p.4) Business Process Management abbreviated as BPM is a style of looking at business processes present in an organization and then controlling the processes. BPM is an efficient methodology that an organization can employ especially in times of crisis. The organization can use BPM to ensure that certain processes are effective and efficient. Using BPM will result in more cost effective and better organization. The term BPM refers to how an organization studies, identifies, changes, and monitors its business processes to ensure the processes are running smoothly. BPM should not be conceived as a process, but rather as a business practice, which encompasses structured methods and techniques. One should note that although there are technologies that perform this activity, BPM is not itself a technology. BPM is not a onetime exercise. It is a continuous evaluation of a business's processes and taking actions in order to…...

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References

Chiarini, Andrea. "Business Process Reengineering." From Total Quality Control to Lean Six Sigma. Springer, 2012. 25-27. Print.

Jeston, John, and Johan Nelis. Business Process Management. New York, NY: Routledge, 2014. Print.

Ozcelik, Yasin. "Effects of Business Process Reengineering on Firm Performance: An Econometric Analysis." Business Process Management. New York, NY: Springer, 2013. 99-110. Print.

Roglinger, Maximilian, Jens Poppelbuss, and Jorg Becker. "Maturity Models in Business Process Management." Business Process Management Journal 18.2 (2012): 328-46. Print.

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Brainstorming Thesis Statements

Thesis Statement 1: The implementation of Amazon Business automation technology empowers businesses to streamline operations, reduce costs, and enhance efficiency.

Thesis Statement 2: Amazon Business automation technology transforms the digital skills landscape, requiring businesses to upskill their workforce and embrace emerging technologies.

Thesis Statement 3: The adoption of Amazon Business automation technology necessitates a comprehensive understanding of its capabilities and potential limitations to maximize its benefits and mitigate risks.

Feedback on Your Thesis Statement

Thesis Statement: Investigating Amazon Business automation technology and its impact on the digital skills required in the modern workplace.

Feedback:

Your thesis statement is clear and concise, capturing the essence....

In conclusion, planning a strategy is essential for organizations to adapt quickly to changes in the market and stay ahead of competitors. The Balanced Scorecard framework, developed by Kaplan and Norton, provides a structured approach to translating abstract ideas into actionable plans across four perspectives: financial, customer, internal business processes, and learning and growth. Setting specific goals, understanding the cause-and-effect relationships between metrics, and developing effective leadership qualities are vital for success. Risk management plays a crucial role in ensuring organizational resilience in today's dynamic business environment. By utilizing these strategies and techniques, organizations can enhance their performance, mitigate potential....

The ERPG framework, which stands for Explore, Refine, Plan, and Guide, streamlines business processes for efficient decision-making in the following ways:

1. Explore: In this first stage, businesses can identify and gather relevant data, information, and resources related to a particular problem or decision. This helps in understanding the current scenario and setting the direction for further actions.

2. Refine: Once the data and information are collected, businesses can analyze and refine these inputs to gain a deeper understanding of the problem or decision at hand. This stage helps in identifying key insights, trends, and patterns that can inform decision-making.

3. Plan: Based....