Business Processes
The administration and the information system at Google rely heavily on the use of business process management. Business process management proves an effective tool in the organization owing to the variation of the knowledge, skills, and expertise of the employees. Significant evidence reveals that process management improves the performance of the company by enhancing its management of operations, customer satisfaction, reduction in costs of operating organizational activities, and ensuring the establishment of new products and services within the organization. As such, it implies that process management focuses on observing the products and services provided by the company and providing products or services with new-dimensional features that meet consumer needs. Similarly, business process ensures the organization and improvement of organizational activities to provide an understanding of their interrelationship (Grosskopf, Decker, & Weske, 2009). Therefore, the following essay focuses on the analysis of the business process of the Google Company. In…...
mlaReferences
Culp, C.L. (2001). The risk management process business strategy and tactics. New York: J. Wiley.
Cumberlidge, M. (2007). Business process management with JBoss jBPM a practical guide for business analysts; develop business process models for implementation in a business process management sytem. Birmingham, U.K.: Packt Publ..
Grosskopf, A., Decker, G., & Weske, M. (2009). The process: business process modeling using BPMN. Tampa, Fla.: Meghan-Kiffer Press.
Grover, V., & Markus, M.L. (2008). Business process transformation. Armonk, N.Y.: M.E. Sharpe.
Business Process Management Trends
Business Process Trends
The author of this report is asked to select a section of the current BPTrends report and select a section that is to be analyzed and summarized. After selection of the section and the ensuing analysis, the author of this report is to then compare and contrast the findings of the BP Trends report with five scholarly journal sources. The section that was selected from the 2014 report is the "Corporate BPM Activity Today" section. While summarizing something as vast and wide as business process management practice and trends can be difficult, there is still a wealth of knowledge and access that allows people to truly see the future of the subject and the industries that use it.
Analysis
One of the first tidbits from the Corporate BPM section that catches the eye of the author of this report is the survey results shown in figure twenty…...
mlaReferences
Bhasin, J., & Parrey, A. (2013). Correlating Business Process Management and Organizational Performance: A Case Study of J&K Bank. IUP Journal Of Organizational Behavior, 12(4), 21-32.
BPTrends. (2014, January 1). BP Trends. The State of Business Process Management
2014. Retrieved August 2, 2014, from http://www.bptrends.com/bpt/wp-content/uploads/BPTrends-State-of-BPM-Survey-Report.pdf
Chen, C., & Tsai, C. (2008). Developing a process re-engineering-oriented organizational change exploratory simulation system (PROCESS). International
usiness Process and System Management
Vincent
Home loan in the United States is now done in a very simple manner and some organizations now even have stated on the Internet that most of the paperwork can be done on the Internet.
The importance of paperwork is gradually giving way to communication via the Internet, and any organization which keeps on doing business in the classical way is bound to come to grief later.
First national ank of St. Louis was seen in the Internet, but that bank did not seem to have the archaic system that has been described here. The housing loans in United States are of two types. The first type is the mortgage loan that is used for the original part of buying the house. The second loan is for the repayment of loans concerned with housing or for any other purpose. This is subsidized by the Federal Reserve. In turn…...
mlaBibliography
1. "Partnering with Third Federal" Retrieved at Accessed on 12/14/2003http://www.thirdfederal.com/homeequity/he_plan.pdf .
2. "Federal Home Loan Bank of Atlanta FHLBA" Atlanta, GA, 30309; 1.800.536.9650
Retrieved at http://www.fhlbatl.com/fhlb_content.cfm?lev1=4products&lev2=MPP
3. "First National Bank of St. Louis" 2002; Member FDIC. An Equal Housing Lender;
There is another dimension to this methodology that doesn't show the overall value of the project as well.
igure 1: Revised Order Process
Source: Kroenke, D.M. (2013). Using MIS (5th ed.). Upper Saddle River, NJ: Prentice Hall.
Using value stream mapping in conjunction with a cross-department workflow approach to distributed order management planning and provide insights into the dollar value of the process improvements (Chan, Chung, Choy, 2006). A methodology more based on the value and extent of impact of process changes on the total business performance of a given business unit or division is more pragmatic and actionable than one that relies purely on swim lanes. While swim lanes are effective in defining change of the order process at the generic level, methodologies incouding value stream mapping can provide even greater depth of insight and financial metrics of performance.
In conclusion, both approaches or methodologies are essential for a company to get…...
mlaFu-Ren, L., Meng-Chyn Yang, & Yu-Hua, P. (2002). A generic structure for business process modeling. Business Process Management Journal, 8(1), 19-41.
Kroenke, D.M. (2013). Using MIS (5th ed.). Upper Saddle River, NJ: Prentice Hall.
Nurcan, S., Etien, a., Kaabi, R., Zoukar, I., & Rolland, C. (2005). A strategy driven business process modelling approach. Business Process Management Journal, 11(6), 628-649.
Business: Business Process Management Assignment Part 1Value Chain Analysis for a University Online TeachingFirm Infrastructure: Support from administration, information technology, support systems for technology, trained faculty that has the knowledge of the course for online education and knows how to use the information technology devices, and assisting polices of the university for infusion of the entire system.Human Resource Management: The human resource requirement for online teaching would be expert teachers of the courses that are to be taught to the students online, people who could train the teachers or if need arises students to be trained for taking online courses, and expert people who could train the teachers or students for using the devices and apps such as computers, laptops or sometimes smart phones for taking classes online.Technology Management: The technology that is necessary for conducting online classes should be the applications and their download along with login processes that…...
mlaReferences
Aldosemani, T.I. (2020). Towards ethically responsive online education: Variables and strategies from educators’ perspective. Journal of Education and Learning, 9(1), 79-86.
Anastasiu, L. (2019, December 12-14). The importance of applying the value chain analysis in the higher education system [Paper presentation]. International Conference on Applied Research in Business, Management and Economics, Barcelona, Spain. https://www.researchgate.net/publication/339850098_The_Importance_of_Applying_the_Value_Chain_Analysis_in_the_Higher_Education_System
Barakovic Husic, J., Melero, F. J., Barakovic, S., Lameski, P., Zdravevski, E., Maresova, P., Krejcar, O., Chorbev, I., Garcia, N. M., & Trajkovik, V. (2020). Aging at work: A review of recent trends and future directions. International Journal of Environmental Research and Public Health, 17(20), 7659. https://doi.org/10.3390/ijerph17207659
Happy Haircuts
Porter's Generic Strategies
Porter suggested that there are four generic strategies that a company can follow in order to be successful. These are the cost leadership strategy, the cost focus, differentiation and differentiation focus (MindTools, 2014). Happy Haircuts is a small business, but it offers a wide range of services. Thus, it does not serve a narrow target market, something many businesses of this type might. Instead, it can handle ladies', men's and children's haircuts, along with a full range of salon services and manicures. Thus, there is a fairly broad target market, albeit within a small geographic area. Happy Haircuts is therefore is a broad market, but it must now decide if it wants to compete as a differentiated provider or as a low cost provider. One of the main competitors is a spa nearby, which is differentiated. Aside from good service, there seems little to differentiate Happy, which…...
mlaReferences
MindTools.com (2014). Porter's generic strategies. MindTools.com. Retrieved March 18, 2014 from http://www.mindtools.com/pages/article/newSTR_82.htm
No author. (2013). Business process modelling. Business Balls.com. Retrieved March 18, 2014 from http://www.businessballs.com/business-process-modelling.htm
Sigma
A BPM methodology is business process management, which consists of "a documented set of standardized processes" and usually involves process improvement (BPM esource Center, 2012). Six Sigma qualifies as a business process management technique by meeting the critical criteria for such a definition.
The Six Sigma methodology is described as a "disciplined, data-driven approach and methodology for eliminating defects in any process" (iSixSigma, 2015). Six sigma gets its name from six standard deviations -- the sign for which is sigma -- between the mean and the nearest specification limit. At six sigmas, you are basically at the cusp of total perfection, so the Six Sigma program sets that as the mindset on which to operate when considering process control.
Six Sigma is highly codified, which is by necessity is one is to achieve perfection. There are two sub-methodologies contained within Six Sigma -- DMAIC and DMADV. DMAIC is define, measure, analyze,…...
mlaReferences
BPM Resource Center (2015). What is BPM (business process management)? BPM Resource Center. Retrieved March 15, 2015 from http://www.what-is-bpm.com/bpm_primer/bpm_primer.html
iSixSigma.com (2015). What is Six Sigma? iSixSigma.com. Retrieved March 15, 2015 from http://www.isixsigma.com/new-to-six-sigma/getting-started/what-six-sigma/
Innovation in Business Process Management
Cordys: Innovation in Business Process Management
SWOT analysis identifying the issues facing CODYS
Strengths
The main strong point for Cordys is their UNIX programming software, which has made customers more independent of Cordys. The software is strong and has an incredible speed. Cordys has a provision of integrating different languages compared to similar programming software; features have been added to the localized programming software. Cordys' information is well organized. The company boasts on their products, which are their major strength that has generated a great user base. This has improved trust to their shareholders and customers. Moreover, Cordys are engaged in development work, which (workers have been allowed 25% of their time to focus on personal projects) encourages innovation thus, keeps Cordys in a moving condition (Saxena, & Bharadwaj, 2010).
Weaknesses
The management at Cordys has admitted that it is increasingly becoming impossible to strike the difference between average content, good…...
mlaReferences
Brocke, V., & Rosemann, M. (2010). Handbook on business process management introduction, methods and information systems. Berlin, Springer
Cruz-Cunha, M., & Varajao, J. (2011). E-business managerial aspects, solutions and case studies. Hershey, PA, Business Science Reference
Fleischmann, A. (2011). Subject-oriented business process management: Second International
Conference. Germany, Berlin, Springer.
IT Management Challenges
Business Process eengineering works with changes in structures and processes within the business environment. Information technology plays a highly critical part in BP as it deals with the provision of office automation, gives an allowance for companies to make quick deliveries, work in a flexible manner, and operate in different locations. In addition, new technologies are helping organizations to have paperless transactions. In simple terms, BP allows an efficient and effective change in the form in which work is performed (Davenport & Beers, 2005).
Describe how you see your role in integrating software, hardware, and business management capabilities.
As the head of IT management team, I would bring transformational solutions to magnum by sharing perspectives and commissioning research. Faster deployment and lower costs would shrink IT budgets, and exert pressure to deliver quality using less. Although, the new softwares integrated in the system would come with challenges, each challenge will…...
mlaReferences
Chang S.L., (2000). Information technology in business processes: Business Process
Management, Vol. 6, No. 3, pp. 224-237
Cunningham, P. & Froschl, F. (2009). Electronic Business Revolution. Springer: Berlin
Heidelberg.
Customer Satisfaction
Importance of customer satisfaction
The effect of customer satisfaction on a firm's profitability
Why measure customer satisfaction
How to measure customer satisfaction
The affective measures of the degree of customer satisfaction
Employee performance
The need for measuring employee performance
The contemporary business environment which is dynamic and highly competitive requires firms to have a high level of business intelligence. In this paper, we explore the concepts of customer satisfaction as other internal business processes such as employee performance. The aim is to explore how these constructs and parameters are measured as well as the need for their accurate measurement.
The contemporary business environment which is dynamic and highly competitive requires firms to have a high level of business intelligence. In this paper, we explore the concepts of customer satisfaction as other internal business processes such as employee performance. The aim is to explore how these constructs and parameters are measured as well as the need for their…...
mlaReferences
Aaker, D.A., 1995, Strategic Market Management. 4th ed., New York, John Wiley.
Bhave, A (2011).Customer Satisfaction Measurement
http://www.symphonytech.com/articles/satisfaction.htm
Farris, Paul W.; Neil T. Bendle; Phillip E. Pfeifer; David J. Reibstein (2010). Marketing Metrics: The Definitive Guide to Measuring Marketing Performance. Upper Saddle River, New Jersey: Pearson Education, Inc. ISBN 0137058292
Internal Business Process Perspective
BSBA Integrative Project Module 3 - SLP The Internal Business Process Perspective NOTE: I attached assignment a word document chart correctly. Please refer attachment paper. Thanks The organization is faced with aggressive competition in the market that can only be confronted by first changing the internal process. Business Internal processes of operation have influence on the organization's image to the customer Kaplan & Norton D.P., 1992()
Internal outlook of any organization influence customer perspectives thus, by changing the internal processes, the competition matrix will change. Since it is difficult to change the trends in the market, the organization has to target those perspectives it can change and Hunger and Wheelen (2010)
, advice consideration of internal processes. Towards this end, the organization is targeting to change the following.
Customer Liaison Office
The organization needs to create a customer liaison office. The office will serve to cover all avenues concerning customer service…...
mlaReferences
Hunger, J.D., & Wheelen, T.L. (2010). Essentials of Strategic Management: Prentice Hall PTR.
Joseph R.D., & McCall J.J. (2005). Contemporary issues in Business Ethics 5th edition Belmont, Calif: Wadsworth.
Kaplan, R.S., & Norton D.P. (1992). The Balanced Scorecard: Measures That Drive Performance,. Harvard Business Review, 70(1), 71-79.
The company, Nantucket Nectars has a variety of options available that will help determine their future. The information in the case study directs focus on the decision to either sell, go public, or remain independent. The managers appear comfortable with any option listed. Still, in order to make the best decision, pros and cons for each must be made.
Should the company go public, they must go through the process of having an initial public hearing. This could lead to numerous benefits. One of which is a new source of capital that can be used to invest in the company. Instant capital funding allows Nantucket Nectars to grow and settle some past and future debts. If the company plans to grow, they will need more liquid capital to do so.
An IPO by going public would allow the current management to remain (Acharya & Xu, 2017). Scott for example, would continue with…...
This has been seen throughout the e-banking for example, where quality process mapping is often used for streamlining the customer service and support processes to reduce costs and encourage customer involvement (Akamavi, 2005).
The one finding that resonates through the many studies evaluated for this literature review is that using BPR it's possible to redesign distribution channels, bringing greater automation and cost reduction to them while at the same time making the more centered on customers' needs. This transformation of distribution channels towards greater cost reduction and higher levels of customer adoption begins when antiquated systems and processes are removed so customers' needs can be responded to more efficiently (Wehmeyer, ipp, Riemer, 2009). It is possible to cost-reduce channel operations while increasing customer satisfaction using BPR techniques. These series of frameworks and tools provide companies with the ability to stay in step with customer needs.
References:
Raphael . Akamavi. (2005). Re-engineering service…...
mlaKai Wehmeyer, Alexander Kipp, & Kai Riemer. (2009). Managing the process of channel alignment: Model-driven strategy development in a multinational corporation. Business Process Management Journal, 15(1), 48-73.
Link: http://www.emeraldinsight.com/journals.htm?articleid=1771004
For many multinational corporations (MNC) the need for keeping the many channels they have coordinated and synchronized in terms of product strategies, pricing, service programs and licensing all centers on how effective their business processes are. The use of BPM and BPR techniques to ensure channels globally stay stable enough to sell through while also finding opportunities for continual performance gains is critical for profitability to be attained. The researchers show how BPR techniques are successfully used for initiating and maintaining channel development and improvement programs to keep them centered on the customer first.
Section A: Question 1Cross-Functional Map of The Process of Servicing a BicycleP-bicycle specializes in the service and manufacture of custom bicycles in Ashmore. With booming business, P-bicycle is experiencing business process challenges that have resulted in delayed deliveries of orders. Figure 1 shows a cross-functional map that illustrates the business process at the company. Different departments and the processes that they conduct and how they are interdependent.Figure 1: P-bicycle functional map of the process of servicing a bicycle.Figure 1 shows the workflow at P-bicycle for the service of a bicycle. The process begins with the placement of an order by a customer. The service work with the placement of an order with the sales team and specifications by the customer. The sales team prepares a work order that is forwarded to the service section or engineering department, where the order is verified with the order and specifications are verified. Additionally,…...
mlaReferencesBarrows, C., & DiPietro, R. (2016). Increasing the effectiveness of benchmarking in the restaurant industry. International Journal of Process Management And Benchmarking, 6(1), 79. T. (2019). Explaining the competitive advantage generated from Analytics with the knowledge-based view: the example of Logistics and Supply Chain Management. Business Research, 13(1), 163-214. https://doi.org/10.1007/s40685-019-00104-x Krishnamoorthy, B., Christine, & Lima, N. (2014). Benchmarking as a measure of competitiveness. International Journal Of Process Management And Benchmarking, 4(3), 342. https://doi.org/10.1504/ijpmb.2014.063240 Ma, H. (2021). The Impact of Competitive Strategy on Profitability in the Context of COVID-19: A Case Study of McDonald’s. E3S Web of Conferences, 235, 03005. https://doi.org/10.1051/e3sconf/202123503005 Porter, M., & Millar, V. (2016). How Information Gives You Competitive Advantage. Harvard Business Review. Retrieved 22 March 2022, from https://hbr.org/1985/07/how-information-gives-you-competitive-advantage#:~:text=Competitive%20advantage%20in%20either%20cost,sources%20of%20a%20cost%20advantage .Hoeven, C., Stohl, C., Leonardi, P., & Stohl, M. (2019). Assessing Organizational Information Visibility: Development and Validation of the Information Visibility Scale. Communication Research, 48(6), 895-927. https://doi.org/10.1177/0093650219877093https://doi.org/10.1504/ijpmb.2016.073327 Herden,
Failure
No one likes to admit failure -- in business or in life. But by understanding why a project failed, one may better prevent the occurrence from transpiring in the organization's future development and management of other projects. Poor communication, internal politics and overrun cost estimations can affect all projects and contribute to an IT project's failure. Of course, such variables can also affect a project regarding a new product's design and Internet-based projects as well. But IT projects that require hardware, unlike Intranets must contend with a number of other issues such as late project deliverables. They also must address increasingly complex issues as organizational security, ease of access and integration with currently existing technical systems. (Chin, 2003) Overlooking any of these variables can lead to project failure.
hen is a project a failure? A project can be considered a failure if it deviates too far from original specifications, doesn't…...
mlaWork Cited
Chinn, Paul. (May 6, 2003) "Cold Case: Project Failure." CIO Online. Retrieved 13 Jan 2005 at http://www.itmanagement.earthweb.com/cio/article.php/2201981
Brainstorming Thesis Statements
Thesis Statement 1: The implementation of Amazon Business automation technology empowers businesses to streamline operations, reduce costs, and enhance efficiency.
Thesis Statement 2: Amazon Business automation technology transforms the digital skills landscape, requiring businesses to upskill their workforce and embrace emerging technologies.
Thesis Statement 3: The adoption of Amazon Business automation technology necessitates a comprehensive understanding of its capabilities and potential limitations to maximize its benefits and mitigate risks.
Feedback on Your Thesis Statement
Thesis Statement: Investigating Amazon Business automation technology and its impact on the digital skills required in the modern workplace.
Feedback:
Your thesis statement is clear and concise, capturing the essence....
In conclusion, fostering a strong service culture in the Business Process Outsourcing (BPO) industry is vital for sustaining growth, remaining competitive, and ensuring client satisfaction. Leveraging technology and embracing innovation are key components of this culture, enabling organizations to streamline operations, enhance efficiency, and deliver superior services to customers. Just as students strive for academic excellence through teamwork and communication, employees in a BPO setting must understand and address the diverse needs of their clients with empathy and effective communication. Feedback mechanisms, recognition, and leadership that prioritize customer satisfaction all contribute to a culture of exemplary service. By embodying these....
In conclusion, planning a strategy is essential for organizations to adapt quickly to changes in the market and stay ahead of competitors. The Balanced Scorecard framework, developed by Kaplan and Norton, provides a structured approach to translating abstract ideas into actionable plans across four perspectives: financial, customer, internal business processes, and learning and growth. Setting specific goals, understanding the cause-and-effect relationships between metrics, and developing effective leadership qualities are vital for success. Risk management plays a crucial role in ensuring organizational resilience in today's dynamic business environment. By utilizing these strategies and techniques, organizations can enhance their performance, mitigate potential....
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