6). DO-IT stores have been designed in the past to keep the safety of its employees and customers constantly in mind. The company understands that accidents can happen but that any steps taken to avoid an accident is money well invested. It knows that doing business in a country like the United Kingdom "puts direct cost of accidents in the billions of dollars" (Thye, par. 10) per year. With regards to the new site, it is safe to assume DO-IT stores will implement corporate protocol for safety and risk. Will this store be as safe as the others? Will there be adequate room for existing inventory and traffic within the store? Will employees be comfortable with their computer equipment requiring repetitious movement? What kind of action plan is put in place should there be an accident? Is safety gear provided for use during certain job requirement? What kind of communication does an employee have with management? Are their rights for a clean working environment being met? Will the store offer clean air, clean surfaces, clean water and a noise-reduced environment? Will they be able to move freely within the available space both inside and outside of the building? Will there be adequate parking, staff break rooms and toilet facilities? Are there processes in place to maintain the environment, equipment and morale of the employees?
From the retail standpoint of customer service and product presentation, will the customer see any inconsistencies or will this store reflect the image of the others regarding operations? The customer should be able to find the product they seek, pay for it and leave without worrying about parking, shelves being under-stocked or over-stocked, clutter in the aisles, lack of air circulation, room temperature control or surrounding noise. Their shopping experience should be pleasurable.
Safety and Risk Training for Staff
Safety and risk training for staff starts with communication. This communication sets forth a standard plan and outlines the responsibilities the employer has toward the employees. There are certain alienable rights provided to employees by national legislation. One is that the employer must communicate to the employee "the risks to the health and safety of his employees to which they are exposed whilst they are at work" (The Management of Health and Safety at Work Regulations 1999, p. 4). The employer must also make appropriate arrangements for the employee should such safety and risk becomes an issue. He must also disclose any knowledge or suspected factors of risk to the employee (The Management of Health and Safety at Work Regulations 1999, p. 6). This includes upon hiring of the employee, assessing their overall abilities and then after hiring, providing adequate training of not only the job but also safety procedures for the workplace (The Management of Health and Safety at Work Regulations 1999, p. 9). This includes training the employee for handling "any machinery, dangerous substance, transport equipment" (The Management of Health and Safety at Work Regulations 1999, p. 10) and offering "means of production or safety device provided to him by his employer in accordance both with any training in use of the equipment and the instructions respecting that use which been provided to him by the said employer in compliance with the requirements" (The Management of Health and Safety at Work Regulations 1999, p. 10) by law. In a retail environment specializing in home improvement and building materials, an employee's training in safety can minimize accidents and if they should happen, minimize the repercussions. The employee's awareness of such risk can aid in the operation's smoothness and translate into profits.
Consultant Recommendations and Instructions for Planning Supervisor
Site and Location
The recommendations for the site start with the testing of the water table and soil for contaminants and other potentially harmful elements. A building design utilizing the space provided is needed to help eliminate issues of employee and customer movement inside and outside the store, parking availability, inventory tracking and storage, noise pollution. Hiring an architect that specializes in retail design is recommended as well as taking steps to make the shell of...
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