Workplace Culture
The Sears store I am familiar with has some cultural strengths and weaknesses. Communication flows in a top-down way, because few employees in the store have any real authority. The store has assistant managers and managers for each department, and the managers report to people above them, but real control is highly centralized. New policies are communicated via memos put in each employee's mail slot. For complicated new procedures, such as the use of a new cash register, is done in formal classes.
The store represents a broad range of people including males and females of all ages, gay and straight, including Caucasians, African-American, Hispanic, Caucasian, and Asian. In the lunchroom, the same people eat together each day, with ethnic divisions obvious. Certain groups join certain others, but particular groups rarely intermingle. Conversation is rarely about work, possibly because most people have jobs with limited responsibility.
The store has minimum dress requirements. No blue jeans or sneakers are allowed. Midriffs cannot show. Extreme makeup, hairstyles and jewelry aren't allowed. All people speak standard English with customers, but when on breaks, people typically use more slang, idioms that reflect their cultural heritage, etc.
Technology plays an important role in the jobs of sales floor personnel. Today's cash registers are complex computers. The printout of key codes, laminated in plastic and kept at the computer for reference, is long and extensive. Even with that cue card,...
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