Culture and Diversity: Workplace Conflicts
Workplace Conflict: Diversity Training
Diversity-training is one of the most common methods used by organizations today to address cultural differences among employees, and thereby minimize the risk of workplace conflict (Samovar, et al., 2009). It basically entails i) educating employees on how cultural differences at the workplace could affect the way people interact, and ii) raising their personal awareness on the compliance issues of sexual harassment, Equal Employment Opportunity (EEO), and Affirmative Action (AA) (NCRVE, n.d.). If conducted effectively, diversity training not only improves the way employees interact with each other, but also increases job satisfaction and reduces the rate of employee turnover (Samovar, et al., 2009). Research has shown that more than 60% of companies in the U.S. conduct diversity training; however, the same studies have also shown mixed results in regard to the success of these diversity programs (NCRVE, n.d.). So, why are some diversity programs more successful at achieving their intended objectives than others? As Samovar and his colleagues (2009) point out, it's all about effectiveness.
Different views have been put forth to explain exactly what constitutes an effective diversity training program. According to the National Center for Research in Vocational Training...
Workplace Conflict Resolution Work place conflict resolution Management Role In this case I will be assuming the role of direct supervisor for the operations department, which oversees the shipping and manufacturing functions at the organization. Each of the employees involved in the case study analyzed will report directly to me, and therefore I will be responsible for developing a solution to their problems and enforcing disciplinary action if necessary. As a direct supervising manager
Conflict in the Workplace: While not all conflict is negative, conflict is an inevitable aspect of the modern business life and working environment because where there are people, there is conflict. When considered as a positive measure, conflict in some workplaces can be regarded as healthy since it is an opportunity for the business to effect positive change. On the contrary, unhealthy conflict can also occur in the workplace when it
Diversity in the Workplace The increase in globalization has resulted in greater levels of interaction of individuals from diverse cultures and beliefs than ever before in the history of the world. As noted in the work of Green, Lopez, Wysocki and Kepner (2002) "People no longer live and work in an insular marketplace; they are now part of a worldwide economy with competition coming from nearly every continent." (p.1) Diversity is
Diversity Education The American workplace has become increasingly diverse, a reflection of the American urban environment. Diversity training serves a few different purposes in organizations. The first is that it promotes an atmosphere of tolerance in the company, but many scholars have also made a business case for diversity. Some earlier writings on the subject outlined that diversity training helps to resolve internal conflict, improve communication flows within the company, align
"Try to find out what really is driving the other side's agenda. it's vital to know the real need behind a person's position" (Tyler 2004:2). Conflicts should also be expressed as rationally as possible, without too much unnecessary emotion, although if emotional difficulties are at the heart of the issue, it is not inappropriate to allow them to enter the fray, so long as it is done respectfully. Saying that
Conflict Management in the Workplace Conflicts have become increasingly inevitable in the contemporary working environment because of the diverse nature of the workforce. Actually, the modern workplace is a hub of diverse cultures largely because of globalization. Globalization has contributed to workplace diversity through facilitating increased migration of people who are looking for better market opportunities, personal development, and new challenges (Prause & Mujtaba, 2015, p.13). These changes have generated numerous
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