Workplace Conflict Resolution
Work place conflict resolution
Management Role
In this case I will be assuming the role of direct supervisor for the operations department, which oversees the shipping and manufacturing functions at the organization. Each of the employees involved in the case study analyzed will report directly to me, and therefore I will be responsible for developing a solution to their problems and enforcing disciplinary action if necessary.
As a direct supervising manager and operations manager, I am personally accountable for any issues or loss of profits that might arise from shipping malfunctions, and therefore must resolve and find the source of the shipping problem because it could possibly cause the organization additional expenses.
Narrative Analysis
In this particular case, two individuals have initiated a heated debate which revolves around assigning responsibility for a shipping mistake that might cause the company lost production dollars. Neither employee at this point is willing to admit blame for the issue, and both are directly involved in the shipping process and could therefore be held responsible. As a manager, it is critical to evaluate each individual's behavior during a conflict situation. This is very often the first step toward successful workplace conflict resolution.
According to the Thomas Kilmann Conflict Mode instrument, conflict situations can be defined as "those in which the concerns of two people appear to be incompatible" (Bitman, 2002). In this particular case, the individuals in question are both concerned about looking out for what is in their best interests, and not the interests of the company as a whole. As a manager, it is my duty to look out not only for their interests but also the interests of the company. A successful...
The author points out employees will "give in to demands, even unreasonable ones, to avoid disagreement." Finally, some employees choose collaboration to resolve problems. The author asserts that collaboration involves being interested in ensuring that the desires of all team members are met. Employees that implement this type of conflict resolution tend to be solution oriented and the resolution to the conflict often results in a remedy that neither
4) Hammer has to acknowledge that current methods are not working, the situation has become worse and something has to be done before the hospital has legal action brought against them or lose their licensure. A combination of methods could be utilized. One, Hammer should utilize teams; give those teams specific functions to cut down on time and money. Open communication and make sure that he is available to staff
Workplace Conflicts Microsoft Corporation is one of the largest software companies in the world. The company deals in software development, manufacturing and licensing software products including operating systems, server applications, business and consumer applications, internet software technologies and services as well. Under the leadership of Bill Gates Microsoft has succeeded in placing at least one of its products in every personal computer world wide. Over the years, Microsoft has experienced growth as
Resolving conflicts within Internet schoolwork teams can often be a challenging task. At the University of Phoenix, as well as elsewhere, such conflict must be successfully managed in order to achieve peak team performance. While Internet-based team situations often face special challenges, the fundamentals of conflict resolution remain applicable. Successful conflict resolution involves a number of aspects, including exploring the reasons for the conflict, determining solutions, agreement on the solution,
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Conflict Resolution The objective of this study is to examine conflict resolution and to describe a situation where conflict resolution has been encountered related to nursing and how the situation was handled. This work in writing will identify any patterns of behavior and the applicable of patterns to any other conflict situations and provide supporting evidence. Steps that could be taken to improve the situation will be outlined as well as
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