Working in Groups: Lecture Response
Why is the brand name of the Ritz-Carlton hotel chain synonymous with luxury and quality? The surprising answer may be employee teamwork and retention, as well as a strong record of customer retention. In addition to boasting five stars for its service, the hotel chain also rewards quality employees on the basis of a star system. It has an incentive program to encourage employees to perform at their most optimum level, just as it has an incentive program to encourage return customers. The 5-Star Rewards program recognizes superior employees whose excellent performance has drawn praise from their peers as well as customers and managers. This system promotes employee retention, which is conducive to better teamwork at the organization, as well as recognizes the importance of peer input in addition to customer input when evaluating employee performance. This evaluation system rewards high standards of performance shown by employees who are 'there' for their peers every day, day in and day out.
The Ritz has a rigorous screening process to spot talented and committed people, and creates a unifying, customer-centered work ethic in its training. It also encourages its managers to try to draw forth the unique abilities and talents of workers, to create a more effective organization. It recognizes that anticipating employee needs and wants on the part of managers is just as important as anticipating customer needs. To retain a loyal customer base, good employees are required on every level of service provided by the Ritz-Carlton hotels.
In short, an organization is merely a large group or team of people and everyone must be team players to reach the organization's goal. Managers must constantly find ways to motivate the group to meet its goal, which is at the Ritz, the goal of maximizing customer satisfaction. Altering group dynamics and personality mixes is another potential morale booster. Mangers must strive to create the right mix of employees and satisfy employee desires, so that employees desire to strive to create the right mix of service, concern, and care to result in satisfied Ritz-Carlton customers.
Group Therapy: Stages and Process Group therapy has become a popular method for treating a wide range of addictions, disorders, and grief processes. As Corey and Corey (1997) state: "Groups provide a natural laboratory that demonstrates to people that they are not alone and that there is hope for creating a different life" (p. 5) Other benefits of group therapy include information-sharing, a sense of belonging, catharsis, emotional support, progress through
You will need make the student realized that focus goes together with memory retention. Based on "Thinking for Results" by Donna Wilson Ph.D. And Marcus Conyers, there are thinking models that we could use as diagnostic tool. This is the Cognitive Assets in Three Phases: INPUT (Gather Sensory Information) - clear intention, practical optimism, initiative, systematic approach, using two or more source information, selective intention, making comparisons, understanding time, and
working for a community mental health agency that serves male adolescents aged 14-16 who have received a diagnosis of conduct disorder. You have been asked by your director of clinical training to answer the following questions (choose only one): a) What family treatment modes have been found to be effective (best practices, evidence-based) for treating this population? Submit an annotated bibliography with an entry for each of your resources. Include
While there are clearly circumstances where the civil society sector is at odds with the state, there are at least as many where the relationship is one of interdependence and mutual support…. The state has thus emerged in the modern era not as a displacer of nonprofit activity but as perhaps the major philanthropist… (Salamon & Anheier 1997, p. 63-64). Evidence Calprig is an independent statewide student organization that works on issues
The issue involves one institution awarding PLAR credits, and when a student then transfers to a similar program at another institution or applies to a higher level program after graduating, the second institution may not recognize the PLAR credits. The concern exists predominantly in the gap between program levels, for example a diploma graduate applying to a baccalaureate program, a baccalaureate graduate applying to a master's program. It is
Lesson Plan In response to a learning needs assessment at the Samaritan Medical Center, this lesson plan focuses on an educational opportunity for the highest identified opportunity in terms of education needs among the nursing staff at the Center. Staff ranges from Nursing Assistants to Registered Nurses. A sample of 20 RNs and four LPNs were included in the assessment. The target audience for the lesson include RNs, LPNs, and Nursing
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