Lies and Their Consequences I once attended a training program at my place of work that focused on providing good customer service. The thing is, my job really had nothing to do with external customer service, and only by a stretch of the imagination could it be said that my work as an individual contributor had much to do with internal customer service -- a phrase that is corporate-speak for carrying out work that is of value to another department or team member. Truth be told, I signed up for the training program just to get some relief from my oppressive work. The customer service training program was conducted by a pleasant man who happened to be gay, which is neither here nor there, really, except for one factor. From what I observed, I thought he might have be able to conduct this overly simple -- reductionist -- workshops because people avoided confronting him. As he told his captive audience on the first session of the first day of the training, the workshops had been his idea. He run up a trial balloon and received approval and funding for the workshop. Compared to my work, what he did all day seemed like a cakewalk. Since I was...
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now