¶ … e-Mail more effective.
Email is a compressed format of communication. When communicating by email, it is essential to be brief and succinct. Don't try to communicate too much in a single email. It is also important to be clear. Have a subject line with a distinct title and keep sentences short and pithy.
It is also easy to be overly casual when communicating via email. Remember to read over the document to ensure that it sounds professional and that no misunderstandings are likely to arise because of the wording.
Timeliness is also important regarding email. Usually emails are sent because a quick response is needed. Leaving emails unanswered until you can get to them may negate the value of your response.
Don't clutter up people's inboxes with mass emails or emails they don't need to see, otherwise they will begin to delete what you send them without really reading. Don't cc large volumes of correspondence unless the information is really necessary for the recipients.
Q2. Explain why customers are often fearful of online transactions. You should list some common fraud and scams in customer services. Point out some ways that customer service providers can reduce customer fears.
Customers are afraid...
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