308). The core team concept helps to emphasize the fact that many companies are outsourcing by insourcing, and therefore alleviates the fears of the employees.
Additionally it must be kept in mind that outsourcing can be a big boon to the company's bottom line. "A recent article portrayed this situation well, stating, "it is apparent the millions of Indian and Chinese engineers, software developers and service providers can do all this 'sophisticated stuff' as well as or better than the Americans at a tenth of the cost" (Prestowicz, 2004, p. 40). A tenth of the cost can be a huge savings depending on the needs of the company in regards to software and systems maintenance. Whether the information systems have to be totally designed, created and implemented by using outsourcing capabilities is at the behest of the company managers. The decision will have to include not only the internal workings and operations of Wal-Mart, but would also have to take into consideration the external marketing opportunities available.
Since Wal-Mart in this case study is already considering outsourcing a portion of its technology needs and services, the company should probably consider the use of e-commerce as well. Integrating e-commerce possibilities the informational systems design makes sense.
While integrating e-commerce and informational systems into the overall scheme in entering a market, especially a market like Germany that Wal-Mart had initially had such high hopes for, would be a natural extension of the retail market, and one that could have assisted Wal-Mart immensely. A note of caution in this regard was issued recently by one expert, who stated, "Companies that state they are users of e-commerce may in fact only have a promotional website rather than a fully-fledged, interactive, transaction-based interface" (Fillis, 2007, p. 445). The question becomes a matter of whether e-commerce would have been an effective and profitable complement to Wal-Mart's retail business, at least in the sense that would have assisted Wal-Mart's attempts at gaining a foothold in the Germany market. The answer derived from this case study is that every complementary event may have added up to enough of a profit to at least continue in business, rather than folding the tents and taking a $1 billion loss. Another consideration for Wal-Mart when implementing informational technology systems that are going to be worked on primarily by outside sources is the privacy issue that can be breached through online sources or nefarious systems developers.
Identity theft is currently a large societal problem, and steps need to be taken by companies to ensure the safety and privacy of the individuals who work for or with the company. There are characters in the world who would like nothing better than to steal personal information from a company's informational system(s).
One expert speaks of the dissemination of information to those who need to know and those who do not, in the following manner; "information may only surface in a legitimate comprehensive background check, but in a more menacing scenario, it may wind up in the hands of a remotely located identity thief without the consent or control of the person the information identifies" (Ciocchetti, 2007, p. 55).
This type of situation is probably especially worrisome when entering a market in a foreign country. Safeguards can be established that will assist in addressing this issue, including, but certainly not limited to; inserting firewalls into the system that prohibits those without authority from accessing information, as well as implementing procedures that all employees understand the consequences of if they are caught disregarding them. Wal-Mart's internal operations, due to both their size and complexity, would have to take into consideration the myriad of personalities involved in implementing such procedures, and an example would have to be set from top management all the way down to the local retail manager. It is especially important to have a standardized program that holds all employees responsible for their own actions. Integrating technology into any business requires that human interactions and choices be as above board as possible, primarily because technology can be manipulated since it knows not the hand that manipulates it.
Integrating technology into almost any business decision can produce benefits the company, employees and consumers.
At times those benefits can be the difference between generating a profit, and taking huge losses. Another aspect of competitiveness that the case study will present is the fact that Wal-Mart...
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