Me: Does the website help your business or hurt your business? What do your customers tell you about their impressions of the website?
WMT: They love it. And I really think it helps what we do at the store level. A lot of people don't really want to buy things over the Internet. But they want to shop. That brings them to the store to make their purchase, and this is something you can't do on Amazon or eBay or sites like that. The customers buy their Christmas presents online, and shop for themselves in the store. There's other people who probably shop online exclusively -- we might see them for their groceries but that's it. I think the website offers the same high quality experience you get in store, and it makes a fantastic complement to the in-store shopping experience.
Me: Are you aware of any unwanted or unintended images of your company on the Internet?
WMT: Wal-Mart does a lot of things right, and maybe that earns us some critics. But we don't worry about that. When you consider the traffic we generate from people shopping on Wal-Mart.com, that's far greater than anything else online about Wal-Mart.
Me: Do your competitors have a strong Internet presence? Do you find that competitive pressure is different online?
WMT: Our competitors are all online, but some do it better than others. We're aiming for Amazon on the web, because they're still bigger. But we're coming for them. At the end of the day, merchandising and competing on lower price are things that don't change that much. I'm sure the mechanics are a little bit different...
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