Companies have taken steps towards deeper and more meaningful technology integration. Meaning, virtual teams have become the new way to form and develop teams. David Kauffman and Golan Karmi's article titled: "How Team Leaders Can Use ICT to Improve Trust Among Virtual Teams to Increase Collaboration?" suggest trust building can lead to effective team building in virtual teams via the use of ICTs. "This improvement in the level of team trust through proper use of ICTs will allow achieving a higher level of collaboration within the virtual team" (Kauffmann, 2015, p. 204). ICT stands for Information and Communication Technologies. ICT factors may enable communication by taking advantage of already available tools like the internet and social media. The aim of the article is to offer through search, strategies and tools leaders can use to grow trust in virtual teams.
The authors begin by defining trust. The first definition they give is, "Trust, or more precisely perceived trustworthiness, is a crucial ingredient of effective and productive collaborations" (Kauffmann & Karmi, 2015, p. 204). They emphasize the importance of trust by suggesting organizations are built on trust and not on force. To remain competitive, organizations must be innovative, dynamic, and adapt fast to new scenarios. The introduction concludes with stating the role of the team leader is to develop trust and how team leaders can utilize ICTs for improving trust within virtual teams and consequently, improve the outcome of any project.
The authors continue their analysis on trust and suggest people build trust through willingness of each party member to be vulnerable. "...one party's willingness...
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