¶ … value drivers as it pertains to Customer
Service. Not all eight-value drivers pertain to or are affected by the customer service force and therefore, the paper will only discuss where the value drivers are applicable to customer
Service. The value drivers are as follows:
External Cultural Values
Organizational Cultural Values
Individual Employee Values
Customer Values
Supplier
Third - party Value
Owner Values
Competitor Values
The paper will also discuss the recent labor issues Wal-Mart was facing and the paper will apply and explain where applicable any or all of the eight value drivers.
The external cultural values and their consideration is really important for the authorities of the Wal-Mart to consider because these issues are directly related to the customer services, if the organization wants to maintain a healthy relationship with the customers then they have to consider these cultural values. The external cultural values helps the organizational authorities to understand the various aspects of the other cultures and the authorities can keep in view the relative demands of the customers who belong to different cultures and after implementing the strategies of external cultural values the organization would better understand the customer and their demands and will try to fulfill their requirements.
"Review of the organizational culture literature makes it clear that (1) culture is essential for both successful organizational change and maximizing the value of human capital (2) culture management should become a critical management competency, and (3) while the right culture may be a necessary condition for organizational success, it is by no means a sufficient condition. An important challenge for managers is to determine what the most effective culture is for their organization and, when necessary, how to...
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