Open or close ended questions are easy to use when attempting to counsel someone for the first time. It is because it does not involve a lot of creative effort and keeps the person asking the questions from experiencing too closely what the client feels. These questions are designed to gain information, but not really allow the counselor to experience them. Paraphrasing lets the counselor truly listen. I feel as though counseling sessions are often an attempt at collecting information rather than actively listening. To keep someone from asking questions, from collecting information in such a simplified manner, opens up the counselor to engage on a level of listening that is more in-depth.
Summary also allows for active listening and keeps people focused on the conversation. It forces the counselor to focus on the main points of a session and condense it into a couple of minutes' worth of information. So often counselors cannot summarize all the information collected from questions because they cannot see past their own thought processes asking questions and collecting responses. By summarizing, all the counselor does is hear what the person says, not try to influence the responses.
Reflection of meaning and feelings are ways that a counselor can truly sympathetically hear what the other person says. Not only does this encourage the speaker to open up more, but it places the counselor as close as possible to what the speaker feels and his or her perspective on the issues discussed. Removing the questions from the counseling sessions removes the crutches that so often are used in discussion. It allows for greater sympathetic hearing and truly feels as though the person speaking is being heard. I feel that people need to be more empathetic and sympathetic when engaging in counseling sessions. The whole point is to make the person feels as though she or he is being heard. When the questions are removed, this can be more easily achieved. After all, the greatest tool for a counselor is listening.
Learning certain skills can be difficult. Challenging/confrontation is one of them. It is hard to confront someone without seeming harsh. To take a gentle approach, respecting any cultural differences can seem like an impossible task. This is because confrontation usually involves giving an opinion and helping the person realize what the reality of a situation is. This can be difficult because people do not like to change.
When people are set in their ways, saying anything to them they do not like may cause friction. This friction can then pose a barrier to communication. That is why I feel challenging/confrontation is a tricky skill to learn. It truly involves finesse and an understanding of how the client will react.
Immediacy is a form of confrontation...
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