Transformative Artificial Intelligence and Digital Government Innovation for Public Sector Performance Management
1.1 Background of the Research
1.1.1 Overview of the Problem
Transformative artificial intelligence (AI) and digital government innovations are increasingly becoming central to enhancing public sector performance management across the globe (Newman et al., 2022). This shift towards digitalization relies on the potential of AI to streamline processes, act with transparency, and increase engagement between citizens and government institutions (Latupeirissa et al., 2024).
The integration of AI and digital government technologies is poised to radically enhance the effectiveness and efficiency of public services (Milakovich, 2021). Public institutions can help in the process of achieving sustainable development and managing social demands. Governments face the dual task of integrating new technologies while making sure that they contribute positively to public welfare and align with broader sustainability goals?? (Kuziemski, and Misuraca, 2020).
However, this transformation is not without its challenges. The adoption of AI and digital solutions requires careful consideration of various factors, including ethical implications, privacy concerns, the digital divide, and the potential for increased surveillance and data misuse (Ashok et al., 2022). The deployment of these technologies must be managed with a keen awareness of their societal impacts, particularly in terms of equity and inclusion.
Moreover, the successful integration of AI in public governance is contingent upon the availability of digital infrastructure and the ability of public sector employees to adapt to new technologies. In regions like the Caribbean, for instance, the varying levels of technological infrastructure and the readiness of the public sector workforce are significant challenges (Criado, 2021). These regions must address these foundational issues to fully capitalize on the benefits of digital government innovations.
In essence, as the transformative potential of AI and digital government innovations in public sector management is immense, it requires a structured and sensitive approach to improve that these advancements truly enhance public sector performance in an equitable and sustainable manner.
1.1.2 Specific Information on the Issue
The core of this research is centered on the strategic deployment of AI and digital government technologies to enhance public sector performance management. The implementation of these technologies varies widely across different regions and institutions. Some have seen significant improvements in efficiency and service delivery, but others grapple with substantial barriers. There are, in fact, several layers of these challenges.
Technological Inequity
Technological inequity remains a barrier to the effective implementation of AI and digital solutions, particularly in the public sectors of developing regions (Mhlanga, 2021). The disparity in the availability and quality of technological infrastructure across different geographical and socioeconomic regions limits the scope and effectiveness of digital transformations. This inequity hampers the deployment of advanced technologies while worsening existing challenges in public administration. Many governments face the dual pressure of managing substantial public service obligations as they try at the same time to allocate adequate resources for technological upgrades (Berman et al., 2021). This situation is further complicated by the financial burdens that many countries bear, which constrain their ability to invest in necessary digital infrastructure improvements (Berman et al., 2021). As a result, the gap between the technology haves and have-nots widens and creates a fragmented landscape where only a fraction of the population benefits from digital government services.
Privacy Concerns
The integration of digital solutions in public services also involves the extensive collection and processing of personal data, elevating the risk of privacy violations. Concerns about data protection and the potential misuse of information are considerable when governments seek to implement AI for public administration (Kuziemski and Misuraca, 2020). These concerns necessitate the establishment of robust governance frameworks and stringent data protection laws that not only safeguard citizen…
Transformative Artificial Intelligence and Digital Government Innovation for Public Sector Performance Management
1.1 Background of the Research
1.1.1 Overview of the Problem
Transformative artificial intelligence (AI) and digital government innovations are increasingly becoming central to enhancing public sector performance management across the globe (Newman et al., 2022). This shift towards digitalization relies on the potential of AI to streamline processes, act with transparency, and increase engagement between citizens and government institutions (Latupeirissa et al., 2024).
The integration of AI and digital government technologies is poised to radically enhance the effectiveness and efficiency of public services (Milakovich, 2021). Public institutions can help in the process of achieving sustainable development and managing social demands. Governments face the dual task of integrating new technologies while making sure that they contribute positively to public welfare and align with broader sustainability goals?? (Kuziemski, and Misuraca, 2020).
However, this transformation is not without its challenges. The adoption of AI and digital solutions requires careful consideration of various factors, including ethical implications, privacy concerns, the digital divide, and the potential for increased surveillance and data misuse (Ashok et al., 2022). The deployment of these technologies must be managed with a keen awareness of their societal impacts, particularly in terms of equity and inclusion.
Moreover, the successful integration of AI in public governance is contingent upon the availability of digital infrastructure and the ability of public sector employees to adapt to new technologies. In regions like the Caribbean, for instance, the varying levels of technological infrastructure and the readiness of the public sector workforce are significant challenges (Criado, 2021). These regions must address these foundational issues to fully capitalize on the benefits of digital government innovations.
In essence, as the transformative potential of AI and digital government innovations in public sector management is immense, it requires a structured and sensitive approach to improve that these advancements…
Transformative Artificial Intelligence and Digital Government Innovation for Public Sector Performance Management
1.1 Background of the Research
1.1.1 Overview of the Problem
Transformative artificial intelligence (AI) and digital government innovations are increasingly becoming central to enhancing public sector performance management across the globe (Newman et al., 2022). This shift towards digitalization relies on the potential of AI to streamline processes, act with transparency, and increase engagement between citizens and government institutions (Latupeirissa et al., 2024).
The integration of AI and digital government technologies is poised to radically enhance the effectiveness and efficiency of public services (Milakovich, 2021). Public institutions can help in the process of achieving sustainable development and managing social demands. Governments face the dual task of integrating new technologies while making sure that they contribute positively to public welfare and align with broader sustainability goals?? (Kuziemski, and Misuraca, 2020).
However, this transformation is not without its challenges. The adoption of AI and digital solutions requires careful consideration of various factors, including ethical implications, privacy concerns, the digital divide, and the potential for increased surveillance and data misuse (Ashok et al., 2022). The deployment of these technologies must be managed with a keen awareness of their societal impacts, particularly in terms of equity and inclusion.
Moreover, the successful integration of AI in public governance is contingent upon the availability of digital infrastructure and the ability of public sector employees to adapt to new technologies. In regions like the Caribbean, for instance, the varying levels of technological infrastructure and the readiness of the public sector workforce are significant challenges (Criado, 2021). These regions must address these foundational issues to fully capitalize on the benefits of digital government innovations.
In essence, as the transformative potential of AI and digital government innovations in public sector management is immense, it requires a structured and sensitive approach to improve that these advancements truly enhance public sector performance in an equitable and sustainable manner.
1.1.2 Specific Information on the Issue
The core of this research is centered on the strategic deployment of AI and digital government technologies to enhance public sector performance management. The implementation of these technologies varies widely across different regions and institutions. Some have seen significant improvements in efficiency and service delivery, but others grapple with substantial barriers. There are, in fact, several layers of these challenges.
Technological Inequity
Technological inequity remains a barrier to the effective implementa....... 2021). The disparity in the availability and quality of technological infrastructure across different geographical and socioeconomic regions limits the scope and effectiveness of digital transformations. This inequity hampers the deployment of advanced technologies while worsening existing challenges in public administration. Many governments face the dual pressure of managing substantial public service obligations as they try at the same time to allocate adequate resources for technological upgrades (Berman et al., 2021). This situation is further complicated by the financial burdens that many countries bear, which constrain their ability to invest in necessary digital infrastructure improvements (Berman et al., 2021). As a result, the gap between the technology haves and have-nots widens and creates a fragmented landscape where only a fraction of the population benefits from digital government services.
Privacy Concerns
The integration of digital solutions in public services also involves the extensive collection and processing of personal data, elevating the risk of privacy violations. Concerns about data protection and the potential misuse of information are considerable when governments seek to implement AI for public administration (Kuziemski and Misuraca, 2020). These concerns necessitate the establishment of robust governance frameworks and stringent data protection laws that not only safeguard citizen data but also enhance transparency in data handling practices. Building public trust is important, as trust is the cornerstone of effective digital governance. Without it, the social acceptance and sustainability of digital initiatives are at risk.
Resistance to Change
Another significant challenge in the digital transformation of public sectors is the resistance to change within the workforce. The integration of new technologies can disrupt traditional workflows and require substantial upskilling of employees. Resistance often stems from a lack of understanding, fear of obsolescence, or perceived threats to job security (Van Tam et al., 2024). Overcoming this resistance involves strategic change management and comprehensive training programs designed to demonstrate the benefits of digital adoption to public sector employees. By addressing these concerns directly, governments can facilitate smoother transitions to digital operations and foster an organizational culture that embraces continuous learning and innovation.
Implementation Challenges
Public sector digital reforms often encounter specific implementation challenges that can undermine their success. These include issues such as lack of accountability and transparency in project execution and outcome measurement. Moreover, the absence of a clear strategic vision can lead to inconsistent and sometimes ineffective implementation efforts (Koseoglu et al., 2020). These challenges highlight the need for a well-defined strategic framework that aligns digital initiatives with the broader goals of public administration. Ensuring accountability and enhancing transparency in digital projects are critical for maintaining public confidence and achieving the intended benefits of digital reforms.
Overall, the potential benefits of AI and digital government innovations in the public sector are considerable, but realizing these benefits requires addressing an array of challenges. This research intends to dissect these issues further, and thus give a comprehensive overview of the obstacles and explore viable strategies to improve the adoption and impact of digital technologies in public sector performance management.
1.1.3 Context of the Research
The significance of this study is heightened by its alignment with global initiatives focused on achieving Sustainable Development Goals (SDGs) through improved public sector governance. Public institutions are central to fostering sustainable development at national and international levels. These institutions function as the main instruments through which governments can pursue economic development, poverty reduction, and the delivery of crucial services, all integral to achieving SDGs?? (Van Zanten and van Tulder, 2021).
Public institutions globally, and particularly within the Caribbean Community (CARICOM), are at a crucial juncture where the need for significant reforms in public service management has become evident. Traditional models of public administration, often characterized by rigid hierarchical structures and bureaucratic processes, have increasingly shown limitations in addressing contemporary developmental challenges (Rosenbloom et al., 2022). These traditional models have been critiqued for not effectively responding to the needs of society, especially in an era marked by rapid technological advancement and globalization (Martinus, 2022).
The concept of governance itself has evolved over the past decades, to focus more on the need for public institutions to perform well and to be inclusive, accountable, and effective (Abhayawansa et al., 2021). Good governance is now seen as an essential element for sustainable development, requiring a framework where public and private interests are balanced, and decisions are made in a transparent and inclusive manner (Abhayawansa et al., 2021). Public institutions therefore cannot simply focus on service delivery; they must also support a conducive environment for sustainable quality of life improvements.
However, achieving these ideals in public service delivery has been hampered by several factors, including an overgrown public workforce, inefficient resource allocation, and outdated management practices (Berman et al., 2021). The growing fiscal burdens on state finances due to an inflated public sector payroll and the demands for social protection and development programs have necessitated the ado
