For example, client X required a dashboard where each of the projects' variables would have been automatically calculated and a red-yellow-green would have been awarded to each of the project, in order to determine the project's status at a certain moment of time. Another client using the same product required that the red-yellow-green grades should be noted manually, with comments and motivations in each case. As such, for a product that basically had the same functionality, two slightly different versions needed to be created.
Assistance for implementation refers to all operations required for the client to be able to start using the UMT application. In many cases, the client purchases not one, but several tens of licenses, for all its employees. Implementation first requires the instalment on the server and, subsequently, installing the application on each of the individual computers. The server and network manager needs to fully understand all the technical requirements for further operation and a two-week technical course is usually held with him even before the application is installed with the client.
Technical assistance after implementation is crucial in developing an excellent relationship with the client. First of all, all products can be customized even after implementation. As all relationships with the clients are defined by UMT as long-term relationships, the UMT team needs to be able to accommodate any request for change that the client may have after implementation. It is often the case that the testing team at UMT has not been able to identify all the possible programming and operational errors and a period of 1-3 months is necessary to solve all problems that will inherently appear after the product begins to be used within the client's business activity.
Further more, post-implementation assistance is also associated with training sessions with the client's employees, sessions that...
In my opinion, this is one of the most important and difficult phases of the process and UMT has developed an unique tool, a tool which represented a significant part of its success on the market. Selecting the projects is not only an economics activity where a company is limited by a set of constraints and it needs to work out which projects it should best work on within
Managing Knowledge/Knowledge management systems Taking Apple Inc. similar organization reference: 1.Review efficiency effectiveness Apple's / selected organization's knowledge management systems: • Identifying knowledge requirements Apple/selected organisation's managers leaders. Knowledge management systems Historically, the labor force would be represented from people paid low wages and expected to operate the machines and to implement the decisions as taken and instructed by the managers. Throughout the past recent decades nevertheless, the society has modernized and
A second problem can be seen in the differences in cultures. This is especially apparent when looking at management styles. What might be considered acceptable in the United States might often be a cultural nightmare in another country. Trying to manage personnel in other parts of the world also brings about issues with communication. The ways in which people communicate is very different around the world. Again, something that
A manager's duty is not to be liked but to be effective; a manager remains firmly committed to the health of his or her organization by following rules, regulations, and guidelines. "A leader is someone who people naturally follow through their own choice, whereas a manager must be obeyed," ("The Difference between Management and Leadership," 1997). Effective managers and leaders both motivate and inspire people to reach their highest
The World Bank model centers on a five-person team called the Performance Advisory Service or PAS (Yandrick 1995). PAS trains supervisors to analyze work performance and personality problems. The supervisor first determines if a skill deficiency is involved or there are personal and environmental factors. He does this by reviewing the employee's records in search of troubled behavioral patterns; consulting with work team leaders, colleagues and support staff in investigating
Management Strategy Apple Inc. -- Management Strategy Vision, Mission, and SMART Objectives Vision SMART Analysis Strategy Implementation Management Strategy Apple Inc. has had a long history of reinventing itself. The first Apple computers were built in a garage without any type of case, monitor, or keyboard. Despite these modest origins, there was still demand for Apple grew exponentially. It wasn't long before Apple introduced the trademark Macintosh and then the Mac OS X which revolutionized the company.
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