Crisis communication is the official reaction to a business or industry situation that runs the risk of escalating intensity, falling under close media or government scrutiny, interfering with the normal operations of a business, jeopardizing the positive public image presently enjoyed by the company or its officers, and damaging a company's bottom line in any way. Usually falling under the domain of public relations, a crisis communication plan is essential

Crisis Communication Communication is an essential component of effective crisis management. This is especially the case in a situation where the basic needs, health, and lives of thousands or even millions are at stake. In a situation where the water supply is at risk, for example, it is essential to establish a communication plan as soon as the risk becomes known. In this way any preventable cases of illness or death

Crisis Communications for Globecell Selection of Communications Channels Effects on the Brand, Customers and Broader Business Environment Online Strategy Definition Recommendations and Future Direction In any public relations crisis it is best to always err on the side of safety for customers first, seeking to re-establish credibility and win back the trust lost. Credibility is the currency that crises are paid for with (Duke, Masland, 2002). Trust has to be earned and kept to win

Crisis Communication: Overcoming Barriers When Crafting an Effective Risk Communication Strategy When a disaster strikes, there is no time for planning, and what is already in place must therefore suffice. One of the most important factors to emerge from the aftermath of Hurricane Katrina was the need for more effective communications between the relief agencies, U.S. military and civil law enforcement. Effective communications between these agencies and the people that needed

Crisis Communications: An Examination of the SARS Outbreak and Implications for Communications The SARS outbreak of 2003 presented a definite crisis for the Centers for Disease Control. Not only was the potential for an epidemic a matter of immediate practical concern, but the organization had to deal with inaccurate and incomplete information coming from China (where the outbreak originated), a lack of knowledge regarding he disease itself, and other complicating factors

crisis communication policy and strategy for GCCPL In personal and in professional life, often times it's not the contents of the crisis which matter so much, but they way in which the professionals who are in charge of it handle the particular crisis. Thus, it's not the scandal or the catastrophe which matters so much, but the method in which the scandal or catastrophe is responded to. The response is