Treatment of a Disabled Passenger
____ ____, Supervisor
interaction with difficult passenger on ____ (date).
I am writing to explain the details of the incident involving a passenger with a prosthetic leg. During this incident I was working at security checkpoint ____, and I performed a regular security inspection. Based on the passenger's behavior, I made a judgment which goes against standard OSO procedure, but which I felt was reasonable considering the circumstances.
On the day of the incident, the male passenger approached the metal detector and asked my colleague, ____, if he should remove the prosthetic leg on his left side. ____ replied that he could keep it on and that someone would be with him shortly to perform the screening. He then indicated a chair for the passenger to sit down.
A few minutes later I went to perform the...
I began by asking the passenger if he would like a private screening, to which he replied that it was not necessary. I then explained that if he declined the private screening, it would have to take place in public. He nodded and I proceeded with the screening, asking the passenger to lift his left pant leg. He refused, saying that I was targeting him because of the prosthesis. I explained that I was following standard procedure and I again offered him a private screening.
At this point the passenger became impatient and made motions to remove the limb. I asked him to remain calm and to please allow me to finish the screening; I also stated that unless he allowed me to do my job, he would not be permitted to pass through the security checkpoint. He then accused me again of targeting disabled people.
Finally, I called ____, who restated the screening…
