22 caliber rifle along with 8 pounds of marijuana. This incident clearly shocked the TSA and the entire nation and clearly exposed the inherent loopholes in the airport security system. Subsequent to this incident, the TSA made amendments to its security policy requiring airport employees to be screened before they enter the sterile zone. However, the fact remains that neither the federal government or the TSA have made it compulsory to implement 100% screening of employees. Instead what now exists is a random screening of staff who access the sterile zone. With the exception of the Miami international Airport, no other airports in the country insist on 100% screening of the staff on a routine basis. [Bartholomew Elias, 2010, pg 220]
Higher Standards For Hiring
The need for maintaining quality workforce that is more effective as well as efficient is critical for airports. The TSA, which manages the American airport security, has been bogged with concerns about the quality of its screeners. Security professionals have questioned the 'Department of Transportation's (DOT) decision to overlook the minimum education qualification standards in lieu of one year's experience as a screener. The concerns are that education would play an important role as technology gets advanced and new, sophisticated screening tools are commissioned to service. It is also essential to allay the general opinion among passengers that the TSA staff are inconsiderate and lack discrimination. Recently for instance, a 5-year-old boy was frisked away because his name resembled that of a terror suspect. Also the TSA officials prevented the mother from comforting the boy alleging that he 'was a national security risk' [The Consumerist] Also, the controversial "Sippy cup incident" highlights the lack of professional discrimination. In the above-mentioned case, a woman with former secret service credentials traveling with her infant was stopped and hassled by the TSA officials just because she happened to have a leaky Sippy cup of water for the baby. This kind of a routine, inept behavior should not be tolerated. The first and foremost requirement for such a sensitive job is to have the basic aptitude. When hiring the TSA should definitely focus on recruiting people with high aptitude who could balance the requirements of the job while at the same time not compromising on the customer service aspect of their job.
Conclusion
The airline industry is already in a crisis and security concerns are adding to their woes. Terrorists are becoming increasingly adept in evading the conventional screening techniques. The recent case of Umar AbdulMutallab who successfully passed through one of the busiest and highly secure airports in Amsterdam is a case in point. There is definitely a need to continuously review the security arrangements and to adopt new and advanced technologies that would guarantee...
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