CSS Case Analysis
The training objectives for the CSS training program will be that the trainee understands the nature of the position, understands how the position fits with the overall strategy of the university, has knowledge of all relevant software, has basic accounting knowledge, understands the university's communications systems (email, voice mail, etc.), knows where to look up departmental policies, and has an understanding of process management in order to streamline some of the processes. These are all key elements of the job.
These are tied to the KSA requirements for the position. The knowledge includes the functional knowledge areas of the technology and tools that the trainee will be using on the job, and an understanding of the nature of the role. The skills taught include software skills. The abilities include the training on communications and on improving processes. The most important thing is that the candidate has the abilities; the knowledge and skills can be taught, and many of them are proprietary anyway. The abilities are the most important things that the university is hiring for.
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The training agenda will begin with an explanation of the job and its function within the university. The only thing that comes first is explaining where...
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