¶ … Motivation
The author of this report is asked to assess and review what happened with a training need and opportunity at Gator University as well as offer some feedback about motivation and learning theories as they compare to the class text. The case study at the onset is a situation where some Executive Assistants kept pestering the tech people because they were not trained on how to do queries. A need to do some training was done but the results were less than stellar and the Vice President was less than pleased with the overall results. Finally, there will be discussion about customer service skills, the ability to process system requests and overall technology knowledge as compared to some selected chapters in the class text.
Analysis
Before getting into the nuts and bolts of what could have and should have been done better, it needs to be identified how things played out because that is part and parcel of what went wrong with the training endeavor. First of all, the root problem was that some of the Executive Assistants (EA's) kept bothering the technical people about how to do things like queries. Of course, the technical people had their own duties to take into account and teaching the executive assistants how to do queries and such is probably not budgeted anywhere in their time schedules. As such, a necessary and dutiful training needs analysis (TNA) was undertaken and it became clear that the executive assistants needed to be trained (or refreshed) on a number of things (Dresden, 2015).
As it turns out, the attendance rate for the query training (at least from the seniors) was quite high but the other sessions and the rest of the rank and file basically blew off the training if the case study text is to be taken at face value. In terms of training needs analysis, the person in charge of concocting the training seemed to have the proper trainings lined up. The problem,...
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