TQM
"Total Quality Management" (TQM) is one of several approaches to management a company can choose that focuses on the quality of product and customer satisfaction. The basic concept is not complex. It focuses on the company making a concerted effort to do business in a way that meets their customers' needs and that leads to continual improvement in how they function, to support, maintain, and expand business (Prasad, 2004). It is based on the truism that customers expect to get their money's worth when they purchase a product or service. In the case of a company that produces a product, for example, microchips, that are then used in a different product, such as a computer, TQM concerns itself with both customers, but the customer it sells directly to has first priority in their concerns (Prasad, 2004).
The word "total" emphasizes the idea that the company must be concerned with quality at all levels, and it recognizes that having a reputation for providing value and quality will lead to repeat business, expansion of business,...
This integration allows the supplier, manufacturers and customers to become an extension of the manufacturing production process, rather than each process being independently isolated, when actually these three sets of manufacturing stages are inter-related and dependent on one another (Just1 pp). The rules of productivity standards have changed to shape the economy and today's markets, thus every company should be receptive to changes and responsive to demand (Just1 pp).
Quality Management Different Systems, Philosophies and Approaches to Excellence Quality Management: Different Systems, Philosophies and Approaches to Excellence As is known within the field, operations management is an area of management specifically concerned with the overseeing, designing, and redesigning of business operations in the production of good and services. In order for operations to move smoothly within a business, management must ensure that day-to-day business moves forward in a manner that not only utilizes
Management Quality Control Dr. Kaoro Ishikawa is one of the world's idealized leaders in quality management control. He joined Japanese union of Japanese scientists and Engineers in 1949 to research on quality, after knowing that America's produce such as toys and cameras was cheap and defective. Ishikawa's greatest concern was to improve quality management involving every employee from top management to the front-line staff, without relying on professions. His significant contribution
Total Quality Management and other structural management approaches again exert direct control form the top down on each of the various departments and activities of the organization. This direct approach allows for a total and coordinated plan to be implemented, and has the advantage of being able to implement separate changes in each department/activity, leading to a possibility of more drastic changes and reversals (Kovel-Jarboe 1996). This approach also
Quality Circles ORGANIZATIONAL BEHAVIOR: ARE QUALITY CIRCLES EFFECTIVE Quality Circles became popular during the mid 1980s, when buzzwords such as Total Quality Management and efficiency teams became popularized in U.S. companies seeking to gain a competitive advantage over international production giants including Japanese manufacturers. A great deal of controversy exists however, as to whether or not quality circles truly accomplish what they are set out to do: improve organizational efficiency, worker productivity
Quality Supporting Policies for an Airline In quality management, supporting policies is an essential aspect of quality strategies. Without the supporting policies, quality strategies may not function well. The adoption of supporting policies channels quality management techniques into action. In an airline industry, ensuring that customers get the best service is perhaps the most important factor every airline management places its focus on. The response to this goal can be well demonstrated and
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now