Tourism Dynamics
State Department issues travel warnings for the world's different countries and territories. For Mexico, these warnings are rather comprehensive, providing not just a state-by-state breakdown of the security situation but in some cases a town-by-town one. In some cases, routes are prescribed: "U.S. government personnel are authorized to use Federal toll road 15D for travel to Mexico City; however, they may not stop in the town of La Barca for any reason" (State Department, 2015). Even laypeople, when you tell them you are going to Mexico, get a look of concern on their faces, and feel obliged to tell you that it is not safe there. Yet Mexico ranks 15th in the world in international overnight visitors, with 24.1 million per year, according to the World Bank (2014). Mexico is, in fact, one of the world's most popular tourism destinations. It is not the only country with a poor security reputation to attract tourists, either: Russia ranks 5th in the world, and South Africa attracts between 9 and 10 million tourists per year.
So what drives people to visit countries that are widely believed to be unsafe? There are several factors, and they will be explored in this paper. In some cases, the security situation is highly dependent on location -- the parts of these countries where tourists go are considered to be much safer than other parts. In other cases, the attractions are just too great. Mexico is full of UNESCO World Heritage Sites and beach resorts; South Africa is one of the most beautiful countries in the world; and even otherwise dangerous cities like New Orleans can draw people in with their exceptionally rich culture. The second issue addressed in this paper will be what tourism boards and governments can do to attract visitors to areas that are perceived as unsafe. Approaches with respect to security, and with respect to marketing, will be discussed in this section.
Perception of Risk
Media plays a significant role in the perception of risk, but usually the media is relaying an element of truth. There really are parts of Mexico where one should not go. There really is a high level of crime in South Africa. Perception, in that sense, usually does mirror reality. But there are mitigating factors. Familiarity can be a mitigating factor, for example. Most people know about their own countries, and the surrounding ones, but the further one gets from his or her home, the less he or she is likely to know anything beyond the headlines with regards to risk This is why some people will caution you against going to Mexico -- they simply have a low level of understanding of the actual risks involved. South Africa, far away from its target markets, must combat the media coverage of the country as being unsafe, in order to attract tourists (Ferreira & Harmse, 2000).
The experiences of friends and family also play a role in the perception of risk as well as one's own experiences. Someone who has been traveling to Mexico for years will not perceive risk the same way as someone who has never been. Similarly, those closest to a person may become a source of information, and such individuals can play an important role in filling in the information gaps from the media. They can tell someone, for example, that even though Honduras has the world's highest murder rates, Roatan is isolated from that and therefore very safe.
Thus, tourists perceive a destination as unstable and dangerous when a) it is and b) when their information sources portray it as such. Roughly in order of importance as sources of information are one's own experiences, the experiences of trusted individuals, the media and marketing. Tourism board marketing is rightly seen as being one-sided, and downplaying any risks, which makes it the least-trusted. The media can be trusted, any many people have no other information sources about most destinations. Thus, it is imperative for destinations that have a negative perception to counter the effects the negative press in order to increase their attractiveness to tourists, by reducing the perception of risk -- Mexico has many past visitors to vouch for it, but Colombia needs to use the media to help change its perceptions.
The Draw
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