Summary
This paper examines the control process and the importance of teamwork. The control process consists of three steps: measurement, comparison and action. A company’s performance must be measured, using a tool that looks at important variables which help to show where the company is in terms of performance. The data obtained from measuring is then compared to the standard. If the data shows that the company is not meeting the standard, action is required: either, the company must adopt a change to address the lack or it must change the standard. If the data shows that the standard is being met, no change is needed. In terms of teamwork, companies can benefit from teamwork but challenges are also an issue. One type of challenge is multigenerational challenges, where individuals do not shared the same sense of ideals, communication practices, ethics, or attitudes. This can be overcome by adopting the social psychological theory of teamwork which holds that values such as respect, trust and cultural promotion of positivity all play a part in building and strengthening relationships so that a team can embrace accountability as a whole unit. One good example of this theory in practice is Herb Kelleher’s Southwest Airlines.
Part 1
Q1: What are the three steps of the control process? (Give an example for each one.)
A1:
The three steps of the control process are 1) measurement, 2) comparison, and 3) action. The first step allows a company to measure its performance. Measuring requires have a method for obtaining data. One method that is popular in the business world is the Six Sigma method, which enables a company to evaluate itself across six defined variables. Each variable helps the company’s leaders to see where the business is in terms of various...
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