Hospitality Industry: The Lodging Segment
The Lodging Segment of the Hospitality Industry
The lodging segment of the hospitality industry covers organizations that provide bed and rest services for people at night. They could be anything from a fancy hotel to a youth hostel, a campground or a highway side motel. A typical lodging organization has four primary departments: the rooms department, food and beverage, the sales and marketing department, and the human resource department (Stephen F. Austin State University, 2010).
The rooms department is composed of three service areas: front office, unformed services and housekeeping (Stephen F. Austin State University, 2010). The front office function is responsible for receiving guests, assigning rooms and rates, and answering visitors' questions about the organization and its surrounding community. The core responsibilities here include night audit, telephone, reservations, and cashier. The uniformed services function covers the roles of valet, doorpersons, and bell staff. Most properties have eliminated this function as a cost-reduction measure; however, they are still observable in major establishments (Stephen F. Austin State University, 2010). Valet representatives are responsible for helping clients park their vehicles. Doorpersons, on the other hand, are responsible for carrying clients' baggage from their vehicles to a bell cart, and literally holding the door for clients to enter the property. Then there is the bell-staff representative role -- the people responsible for taking clients' baggage to their rooms and introducing them to the...
Hospitality Industry: Segments Segments: Hospitality Industry Segments in the Hospitality Industry The hospitality industry is a multi-billion dollar, complex industry covering a wide range of jobs, economic brackets, activities, and locations. It comprises of five major segments: lodging, food service, tourism, meeting and event planning, and the cruise line industry. These five segments and the employment prospects that they offer hospitality graduates have been discussed in the subsequent subsections. We begin with the
The author notes that this is one way to improve training for some 18,000 people at 1,800 locations with only 11 trainers, using nteractive web-based training, including instructor-led segments, to teach reservation operations, house-keeping duties, supervision, and even specific skills such as dealing with surly guests. Included in these packages are products to help deliver interactive audio and video to virtual classrooms and also to manage enrollment, self-paced learning,
Tourism and Hospitality Industries It is perhaps indicative of how interconnected the hospitality industry and the tourism industry are that they are often connected in literature as one broad industrial category, "the hospitality and tourist industry." Their aims and objectives certainly overlap, sharing a common goal of catering to the needs and desires of people who are traveling for one reason or another. It is a facile separation of the domains
Hospitality and Tourism Industry ChallengeOne of the most significant issues is to comply with various Georgia state laws and regulations about health and safety within the hospitality industry. Most of the restaurant managements feel that legislators do not consider the consequences of various laws they pass on the hospitality industry and the local economy. The Georgia Department of Community Health, together with the local community health departments, regulates the hospitality
Higher-end lodges or five-star establishments would focus more on specialty items that can be offered at a higher price for higher quality. Valet services, designer jewelry, personalized service, and specialty rooms are some of the means at the disposal of higher-end marketers. These segmentation and targeting practices then combine to provide the lodging operation with its marketing position. Depending upon its offering and consumer target, lodging operations position themselves at certain
The academic requirement for a person to become a hotel manager is a mixture of three to six months training and/or experience in the field (Zupek, 2007). However, academic qualifications are not the only requirements for hotel clerks since there are personality traits and characteristics that the individual should possess. Some of the major characteristics for the individual include the ability to provide instant and excellent customer service, computer literacy
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now