This is a constant that is hardly unique at all to the shipping or wholesale industries; it has been consistently documented in connection with virtually every significant technological change, irrespective of the value-added and convenience to users. There is always a period of adjustment necessitated by any shift to technological innovations. Certain individuals welcome those changes and look forward to the opportunity to learn new processes. However, other individuals become uncomfortable with change, especially when change is mandatory and the old systems are no longer available. For precisely that reason, both Fed-Ex and UPS added dedicated Customer Service representatives to assist existing customers whose business systems were not yet compatible with the requirements of digital-based ordering systems at the time of their initial introduction (Brewster & Dalzell, 2007).
Examples from Personal Experience
The narrative history of the transition to digital systems in the shipping industry immediately recalled for me...
United Parcel Service (UPS) Strategic Alignment Model Business Strategy United Parcel Service (UPS) is one of the leading shipment and logistic company admired for its cargo and package delivery services around the globe. The company has remained as one of the top-package delivery service providers because of the diversity of its services to the public. The company has enjoyed high profits because of the good brand image that it has attained in
UPS has a culture that sizes intelligence and attempts to transform it into a service, which is one of the primary factors in their profitable performance despite a global economic recession. More and more manufacturers are turning to outsourcing to alleviate the higher costs of running supply chains, and UPS has been able to quickly benefit from this trend. Lessons learned in air freight optimization at UPS have also made
UPS (United Parcel Service) Porter's five forces Rivalry: there is intense competition within the courier industry. The stiff competition stems from the low number of firms in the industry. The major two competitors control almost sixty percent of the market share with the remaining minor competitors controlling the remaining percentage. Buyer power: the bargaining power of consumers in this industry is low. Producers have a tendency of threatening companies through forward integration. Producers
One global business mentioned in the report as a technology leader with high brand equity was at&T. Customer equity is that value of future business purchased by the customer based on brand equity, which in turn means consumer acceptance of the product, customer relationships and customer perception of the value. The postal service would encounter both retention and value problems and would be viewed as difficult to do business
There is a separate page for tracking shipments, packages, and delivery services through a "Log in" link. Apart from ensuring security, this feature also allows FedEx to keep track of its return customers and patrons, who usually use FedEx's services. The lack of security measures within the web site is a disadvantage for UPS. Not only do they compromise the confidentiality and security of important information that customers may
Therefore, it meets the threshold requirement for limited safe haven. Moreover, the provision of medical services appears to fall under the qualifications of the SCM that services be a controlled service transaction or a group of transactions. This provision of services is not one of the prohibited services including manufacturing, production, extraction of mineral resources, construction, reselling, research and development, engineering, financial, or insurance. In United Parcel Service of America,
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