Target
IV. Decision Making
A. Decisions. One of the most important parts of ethical decision making is to ensure of two things. The first is that the relevant decision makers understand their role in verifying the ethics of the decisions that the senior management team makes, and the second is that they are given the opportunity to do so.
Starting with the latter, once the organization has defined its ethical character, it can use this as guidance for decision-making. The vast majority of decisions that any business will make are not going to require any ethical analysis, but every now and again somebody in the organization will be faced with a decision that is not 100% clear in terms of its ethics. These are the types of situations where an organization needs to provide some sort of guidance or process for evaluating the decisions. Arguably, this starts with the mission statement, vision statement and a statement of ethics. When an organization defines what it stands for, and what its priorities are, these statements can provide guidance for individual executives, managers and employees to help them make decisions that are consistent with what the organization stands for.
There are a couple of ways to ensure that decision-making in the organization is optimized. First, the right people need to be in the room, or at the very least advising the people who are in the room. Essentially, the decision-making process should be rooted in rational analysis of evidence, and ensuring that subject matter experts are participating in the critical discussions that lead to decision-making. The second element of effective decision-making processes is to actively solicit feedback from the right people. If the people making the decision are doing so without soliciting advice from the people who can provide the best insight, the quality of decision-making will be lower.
B. Culture. Sustainability is always going to be a challenge for any business that wants to enjoy continual growth, and does so by encouraging consumers to buy more things, and buy them from overseas. For Target, the best that it can realistically do is to be more sustainable. In that sense, one of the best ways for the company to achieve that is to define what sustainability means to the company, develop specific metrics that managers can work towards, and then after that to publicly hold itself accountable. One of the unique aspects of social responsibility and sustainability is that companies are free to define these terms any way that they way. Target has its own definitions and quantitative targets, and regularly publishes a social responsibility report where it publicly measures itself against previously published targets. Doing this helps the company to hold itself accountable, because it engages public stakeholder groups in that process.
In order to Target to ensure that different viewpoints and stakeholders are engaged in critical decisions, it needs to have specific individuals...
References
Target (2016) Continuing to stand for inclusivity. Target.com Retrieved April 14, 2019 from https://corporate.target.com/article/2016/04/target-stands-inclusivity
Target 2018 Corporate Responsibility Report. Retrieved April 14, 2019 from https://corporate.target.com/_media/TargetCorp/csr/pdf/2018_corporate_responsibility_report.pdf
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