Third, subsystems engineers are more attuned to how their specific product and technology areas are driven by external market forces and market dynamics than system engineers typically are. The reason is that subsystem engineers, both hardware and software, seek to understand how customer and market needs impact their existing and future designs. As both of these classes of subsystem engineers are more focused on how to create valuable contributions to their specific area of expertise, monitoring market and customer trends tends to be a passion for many of them. It is not unusual for example to see an engineering team know more about market trends, research, unmet customer needs and competitors than a marketing department for the same product (Hoberman, 2009). This is precisely why subsystem engineers in high technology companies often end up running product management, product marketing and corporate marketing because they have a better grasp of the many challenges users face and how the technologies they have expertise in solve them.
Subsystems engineers also are required to understand how the user's requirements will shift over time, and predict them within functional specifications that are translated into product designs. Where the systems engineers concentrates on the total integration of all components and the systemic integration of all systems, the subsystem engineer concentrates on how to translate unique customer requirements into a technically achievable product design. In this aspect of their role, the subsystems engineering teams, whether they are hardware, software or firmware focused, are all measured and evaluated on how well they manage the translation of customer requirements into product designs and platforms.
There are many examples of subsystem engineers being highly effective in translating the unmet needs of customers into requirements that eventually lead to exceptional commercial and technical success of products. The founding of Apple Computer by two young engineers from Hewlett-Packard is a case in point. Steve Jobs and Steve Wozniak were originally training in typesetting and electrical engineering respectively. The combining of each talent led to the development of the first Apple II computer and from there a revolution in computing was founded. This and many more examples like them show how effectively the combining of individual subsystem engineering expertise can lead to significant innovation and new product concept development. The idea behind think tanks and business incubators is precisely designed using these approaches as well. In addition Microsoft uses this approach of combining subsystem engineering expertise in the design of new application software. The expertise of ergonomic engineers, top software developers, graphical interface experts, and system integration engineers are all pulled together on project teams to create exceptional new user experiences in Microsoft applications. Google also uses this combining of subsystem engineering expertise with their rule of 20%, which states that engineers have up to one day a week to work on any project of their choosing (Hof, 2008). Often these projects involve highly collaborative efforts and a strategy, which to date has resulted in 57% of total revenues (Hof, 2008). In other words, Google has found that when subsystem engineering expertise is combined with the freedom to pursue innovative ideas, significant new product ideas can be generated. The need for creating a continual stream of new products is critically important both for Google and Microsoft and while both take slightly different approaches to attaining this, both have the foresight to look to collaborative subsystem engineering to gain insights into new product development and innovation. A third example of this is the approach that of the processes and development practices within Ford Motor Company which has taken a more subsystems based approach to rapid prototyping. As a result the time to produce a new model design in Ford is down by over 60% (Harrison, Colombo, West, Lee, 2006). This approach to making more seamless collaboration between subsystems engineers in the Ford development organizations as led to the development of the...
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